Question 1. I would say most full featured way to get all your asking is in fact using UCCx. You can fudge a little with some Voice Gateway IVR type stuff and Unity or Unity Connection, but the best way IMHO is UCCx.<div>
<br></div><div>Question 2. What are you hoping to get with shared line appearance? all phones ring at the same time? if so, try a Broadcast line Group/ Huntlist. To remove the Shared line appearance you should be able to change the DN and click save and reset.</div>
<div><br></div><div>Putting DN's in different partitions is not in of its self bad, it's what you have to do in order to work on proper call routing.</div><div><br></div><div>Hope that helps.</div><div><br></div><div>
Scott<br><br><div class="gmail_quote">On Fri, Aug 20, 2010 at 2:00 PM, Christopher Trown <span dir="ltr"><<a href="mailto:ctrown@uoregon.edu">ctrown@uoregon.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<br>
<br>
Good afternoon. some simple questions, I hope, from someone new.<br>
I am evaluation CUCM for our campus.<br>
<br>
With our Cisco system, we have something called vectors. For those<br>
that don't know what it is, it's a feature that allows decisions to be<br>
made with an incoming call. Decisions can be made on how to process a<br>
call based on wait time, time of day, user input, and so forth. I<br>
haven't seen anything like that yet in the system or the two Cisco Press<br>
books I have. Is this something that needs to be taken care of in Unity<br>
or UCCX?<br>
<br>
Reading the book on Shared Line appearances and from experience(I<br>
ended up with an unprovisioned set), it seems that once I configure a<br>
shared line appearance on a set, I can't delete it, without deleting the<br>
DN. The book says to put the appearance in a different partition. This<br>
seems bad to me. Is there another way?<br>
<br>
Thanks!<br>
<br>
Chris...<br>
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A: Because it messes up the order in which people normally read text.<br>
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