<html><body bgcolor="#FFFFFF"><div>I had a 48port service module that I recall was acting up. I had to go in and make a boot register change in order to get it up and running. I'll look tonite or tomorrow and see what I can find. <br><br>…<div>Don't look at me, my iPod maid that spilling mistake.<span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); "> </span></div></div><div><br>On 2010-08-24, at 6:08 PM, Jonathan Charles <<a href="mailto:jonvoip@gmail.com">jonvoip@gmail.com</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div>So, anyone done this yet?<div><br></div><div>So, from the device, I try to install CUE 8.0.2:</div><div><br></div><div>service-module sm 1/0 install url <a href="ftp://cisco:cisco123@10.50.2.108/cue-vm-k9.sme.8.0.2.pkg"><a href="ftp://cisco:cisco123@10.50.2.108/cue-vm-k9.sme.8.0.2.pkg">ftp://cisco:cisco123@10.50.2.108/cue-vm-k9.sme.8.0.2.pkg</a></a></div>
<div><div>Proceed with installation? [no]: y</div><div><br></div><div>*Aug 24 22:04:38.547: %SM_INSTALL-6-INST_RSRC_GET: Getting resource information from SM1/0.</div><div><br></div><div>Then, after a minute or two:</div>
</div><div><br></div><div>*Aug 24 22:03:41.639: %SM_INSTALL-3-INST_NORESP: SM1/0 SW installation failed module not responding</div><div><br></div><div>On the service module (telnet to device, session to SRE-700), all I see is:</div>
<div><br></div><div><div><br></div><div>Initializing memory. Please wait...</div><div><br></div><div>Initializing memory. Please wait...</div></div><div><br></div><div><br></div><div>It makes no attempt to FTP the file.... </div>
<div><br></div><div>During the attempt the status says:</div><div><br></div><div><div>ROUTER# service-module sm 1/0 status</div><div>Service Module is Cisco SM1/0</div><div>Service Module supports session via TTY line 67</div>
<div>Service Module is trying to recover from error</div><div>Service Module heartbeat-reset is enabled</div><div>Service Module is in fail open</div><div>Service Module status is not available</div><div>Install of <a href="ftp://*****:*****@"><a href="ftp://*****:*****@">ftp://*****:*****@</a></a><a href="http://10.50.2.108/cue-vm-k9.sme.8.0.2.pkg">10.50.2.108/cue-vm-k9.sme.8.0.2.pkg</a> in progress</div>
<div>Install status : Install started</div></div><div><br></div><div>After it fails, I get:</div><div><br></div><div><div>ROUTER#service-module sm 1/0 status</div><div>Service Module is Cisco SM1/0</div><div>Service Module supports session via TTY line 67</div>
<div>Service Module is trying to recover from error</div><div>Service Module heartbeat-reset is enabled</div><div>Service Module is in fail open</div><div>Service Module status is not available</div><div>No install/uninstall in progress</div>
</div><div><br></div><div><br></div><div>This module is brand new... in a Cisco 2911 running 15.1(2T)</div><div><br></div><div><br></div><div>Any ideas?</div><div><br></div><div><br></div><div><br></div><div><br></div><div>
Jonathan</div>
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