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<p class="MsoNormal">Hi<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">In our organisation we have 3 UCM clusters, one in America, Europe and Asia<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">At present there are 3 IPCC servers registered to its own logical UCM Servers.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">In Asia there are 4 agents, in Europe there are 10 agents and in the US there are about 40 agents, so a fairly small scale setup.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">They are looking at creating a 24* 7 Service Desk, with preferential treatment to where you call from (so us staff would get answered by a US agent) with the overflow hitting the European agents.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Can this be done in IPCC Express each with its own server? Or if we had to go to the enterprise route where all 3 UCM’s are registered. If this is the case are there different versions of enterprise you can purchase as we are not a large
call center<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;
font-family:"Arial","sans-serif";color:#262424">Simon Granger</span></b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#262424"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;
font-family:"Arial","sans-serif";color:#262424">Senior Server Specialist<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<font face="Arial" color="Gray" size="1">Registered No. 755780 England<br>
Registered Office: FM Insurance Company Limited<br>
1 Windsor Dials, Windsor,<br>
Berkshire, UK, SL4 1RS<br>
Regulated by the Financial Services Authority.<br>
VAT No. G.B.: 792 4276 02<br>
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