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<TITLE>Re: [cisco-voip] Anyone using CUDAC?</TITLE>
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<FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'>So a couple of things to check:<BR>
<BR>
</SPAN></FONT><OL><LI><FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'>Once you apply the license, you do need to do a restart of the services, so make sure you’ve done that
</SPAN></FONT><LI><FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'>If that doesn’t help, then it looks like the GUI (WebAdmin) cannot communicate with the service itself – which is why you see the state of “unknown” - typically this happens if something was entered wrongly during install, or the IP/Name of the box has changed<BR>
</SPAN></FONT></OL><FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'><BR>
Try this:<BR>
<BR>
Go to the registry and go to HKLM>Software>Arc Solutions>Call Connect>Defaults.<BR>
In there, there will be a couple of keys that refer to Server Name – make sure these are either the name or the IP address of the box itself. If not, change them then restart the services and try again<BR>
<BR>
Also – if its set to NAME – make sure you have the name>IP in the host file on the server?<BR>
-- <BR>
</SPAN></FONT><SPAN STYLE='font-size:11pt'><FONT COLOR="#02147F"><FONT FACE="Arial Bold">Bennie Grant<BR>
</FONT></FONT></SPAN><FONT COLOR="#02147F"><FONT SIZE="1"><FONT FACE="Arial"><SPAN STYLE='font-size:8pt'><I>VP - Operations<BR>
</I></SPAN></FONT></FONT><FONT FACE="Arial Bold"><SPAN STYLE='font-size:11pt'>Arc Solutions (International) Inc<BR>
</SPAN></FONT><FONT SIZE="1"><FONT FACE="Arial"><SPAN STYLE='font-size:8pt'>D: 919-392-2241 | M: 919-599-8744<BR>
Part of the Mettoni group | </SPAN></FONT></FONT></FONT><FONT SIZE="1"><FONT FACE="Arial"><SPAN STYLE='font-size:8pt'><FONT COLOR="#0F32F7">www.mettoni.com<BR>
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<HR ALIGN=CENTER SIZE="3" WIDTH="95%"><B>From: </B>Bill Talley <<a href="btalley@gmail.com">btalley@gmail.com</a>><BR>
<B>Date: </B>Fri, 3 Sep 2010 19:06:12 +0100<BR>
<B>To: </B>Matthew Loraditch <<a href="MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>><BR>
<B>Cc: </B><<a href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><BR>
<B>Subject: </B>Re: [cisco-voip] Anyone using CUDAC?<BR>
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I've seen it take several minutes for the service status and menus to update after restarting once the license was installed. Have also seen issues on reinstall when not ALL components were uninstalled (i.e. SQL, BDE, TSP, etc).<BR>
<BR>
Sent from a mobile device with very tiny touchscreen input keys. Please excuse my typos.<BR>
<BR>
On Sep 3, 2010, at 1:03 PM, Matthew Loraditch <<a href="MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>> wrote:<BR>
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</SPAN></FONT><BLOCKQUOTE><FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'>I am in activated 60 day evaluation mode.<BR>
<BR>
<BR>
</SPAN><FONT SIZE="2"><SPAN STYLE='font-size:10pt'> <BR>
</SPAN></FONT><SPAN STYLE='font-size:11pt'><B>Matthew Loraditch, CCVP, CCNA, CCDA<BR>
</B>1965 Greenspring Drive<BR>
Timonium, MD 21093 <BR>
<a href="support@heliontechnologies.com">support@heliontechnologies.com</a> <<a href="mailto:support@heliontechnologies.com">mailto:support@heliontechnologies.com</a>> <BR>
(p) (410) 252-8830<BR>
(F) (443) 541-1593<BR>
<BR>
Visit us at www.heliontechnologies.com <<a href="http://www.heliontechnologies.com/">http://www.heliontechnologies.com/</a>> <BR>
Support Issue? Email <a href="support@heliontechnologies.com">support@heliontechnologies.com</a> <<a href="mailto:support@heliontechnologies.com">mailto:support@heliontechnologies.com</a>> for fast assistance!<BR>
<BR>
<BR>
</SPAN><FONT SIZE="2"><SPAN STYLE='font-size:10pt'><B>From:</B> Bill Talley [<a href="mailto:btalley@gmail.com">mailto:btalley@gmail.com</a>] <BR>
<B>Sent:</B> Friday, September 03, 2010 2:01 PM<BR>
<B>To:</B> Matthew Loraditch<BR>
<B>Cc:</B> <a href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> <<a href="mailto:cisco-voip@puck.nether.net">mailto:cisco-voip@puck.nether.net</a>> <BR>
<B>Subject:</B> Re: [cisco-voip] Anyone using CUDAC?<BR>
</SPAN></FONT><SPAN STYLE='font-size:11pt'> <BR>
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When you login to webadmin does it say Unlicensed Version or Evaluation Copy? If it says unlicensed you just need to go to cisco.com/go/ac <<a href="http://cisco.com/go/ac">http://cisco.com/go/ac</a>> <<a href="http://cisco.com/go/ac">http://cisco.com/go/ac</a>> to get the license. After you installl it the other menus should appear.<BR>
<BR>
<BR>
<BR>
<BR>
<BR>
Sent from a mobile device with very tiny touchscreen input keys. Please excuse my typos.<BR>
<BR>
<BR>
On Sep 3, 2010, at 12:24 PM, Matthew Loraditch <<a href="MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a> <<a href="mailto:MLoraditch@heliontechnologies.com">mailto:MLoraditch@heliontechnologies.com</a>> > wrote:<BR>
</SPAN></FONT><BLOCKQUOTE><FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'><BR>
I have done one test install before and it worked fine but now I am trying at a Client and the Web Admin says the Attendant Server is in an unknown state, yet windows services say it is running?<BR>
I have no menus except database management and help, presumable because of the issue with the service.<BR>
I’ve restarted the server, the service and uninstalled and reinstalled the application to no avail.<BR>
<BR>
<BR>
</SPAN></FONT></BLOCKQUOTE></BLOCKQUOTE><FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'><BR>
</SPAN></FONT>
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