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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Do you see multiple agent.exe in your Task Manager? This was fixed in SR5 which you should have, so I don’t think this is your problem.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>There are a lot of caveats, you can’t have dual-nics (eg wireless and wired). I’ve also seen wan optimization software (eg WAAS, BlueCoat, Packeteer) drop the ports/traffic, etc.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><br>Follow this step by step<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008035309f.shtml<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Check the Event Viewer log file on the UCCX server and TAC can have you install the splkstd.dll which writes a log file for debug purposes which writes a file agent001.log <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> I don’t understand why the checked build of the splkstd.dll isn’t standard since it requires agent reboot.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Chase Mergenthal<br><b>Sent:</b> Tuesday, September 07, 2010 3:13 PM<br><b>To:</b> Jim McBurnett<br><b>Cc:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] BUG--CSCtd75811 IPCC<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I just had to open TAC case for this on 7.0(1); they provided me a .dll to replace; for the effected users. I'm not sure if the problem still exists in 8 or not..<br><br>-Chase<br><br>Jim McBurnett wrote: <o:p></o:p></p><p class=MsoNormal>Has anyone seen this bug on their systems?<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>IPCC—CAD agent appears and disappears on the supervisor desktop in 7.0(1)<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>It says a fix is pending, but I was curious if there is anything in 8 like it?<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Ryan/Wes?<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Thanks,<o:p></o:p></p><p class=MsoNormal>Jim<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><pre><o:p> </o:p></pre><pre style='text-align:center'><hr size=4 width="90%" align=center></pre><pre><o:p> </o:p></pre><pre>_______________________________________________<o:p></o:p></pre><pre>cisco-voip mailing list<o:p></o:p></pre><pre><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><o:p></o:p></pre><pre><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></pre><pre> <o:p></o:p></pre><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p></div></body></html>
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