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<p class=MsoNormal><span style='color:#1F497D'>Jason,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Thanks- <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>The link is where I got the
bugid..<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>I should be on site tomorrow at
that location to look at it and we’ll see what the story is…<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Jim<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:windowtext'> Jason Aarons (US)
[mailto:jason.aarons@us.didata.com] <br>
<b>Sent:</b> Tuesday, September 07, 2010 4:20 PM<br>
<b>To:</b> Chase Mergenthal; Jim McBurnett<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] BUG--CSCtd75811 IPCC<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Do you see multiple agent.exe in
your Task Manager? This was fixed in SR5 which you should have, so I don’t
think this is your problem.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>There are a lot of caveats,
you can’t have dual-nics (eg wireless and wired). I’ve also seen wan
optimization software (eg WAAS, BlueCoat, Packeteer) drop the ports/traffic,
etc.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><br>
Follow this step by step<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008035309f.shtml<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Check the Event Viewer log file
on the UCCX server and TAC can have you install the splkstd.dll which writes a
log file for debug purposes which writes a file agent001.log <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>I don’t understand why the
checked build of the splkstd.dll isn’t standard since it requires agent reboot.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:windowtext'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Chase Mergenthal<br>
<b>Sent:</b> Tuesday, September 07, 2010 3:13 PM<br>
<b>To:</b> Jim McBurnett<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] BUG--CSCtd75811 IPCC<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I just had to open TAC case for this on 7.0(1); they
provided me a .dll to replace; for the effected users. I'm not sure if the
problem still exists in 8 or not..<br>
<br>
-Chase<br>
<br>
Jim McBurnett wrote: <o:p></o:p></p>
<p class=MsoNormal>Has anyone seen this bug on their systems?<o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal>IPCC—CAD agent appears and disappears on the supervisor desktop
in 7.0(1)<o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal>It says a fix is pending, but I was curious if there is
anything in 8 like it?<o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal>Ryan/Wes?<o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal>Thanks,<o:p></o:p></p>
<p class=MsoNormal>Jim<o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<pre><o:p> </o:p></pre><pre style='text-align:center'>
<hr size=4 width="90%" align=center>
</pre><pre><o:p> </o:p></pre><pre>_______________________________________________<o:p></o:p></pre><pre>cisco-voip mailing list<o:p></o:p></pre><pre><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><o:p></o:p></pre><pre><a
href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></pre><pre> <o:p></o:p></pre>
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