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I think Jason covers the highlights. From a colleague:<br>
<br>
"The signature in the logs is identical to TCP 59020 being blocked on
the agent PC. The agent logs are flooded with connection recovery
messages, Task Manager shows a few copies of the agent.exe process
running, and the agent disappears from the supervisor’s view. Standard
TAC procedure for this bug is to run a few telnet tests and disable
security software to rule out network issues, and then e-mail the
customer the fixed DLL."<br>
<br>
As far as 8.0 there is no indication of 8.0 being affected by this
specific defect. The dll used for 8.0 is newer than any version in 7.x
bundles. For 8.x it sounds like thorough investigation may be
appropriate. If it proves to be the same issue then it resets
expectations about the impacted versions for this defect.<br>
<br>
/Wes<br>
<br>
Jason Aarons (US) wrote:
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<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Do you
see multiple agent.exe in your Task Manager? This was fixed in SR5
which you should have, so I don’t think this is your problem.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">There are
a lot of caveats, you can’t have dual-nics (eg wireless and wired).
I’ve also seen wan optimization software (eg WAAS, BlueCoat, Packeteer)
drop the ports/traffic, etc.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><br>
Follow this step by step<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><a class="moz-txt-link-freetext" href="http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008035309f.shtml">http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008035309f.shtml</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Check the
Event Viewer log file on the UCCX server and TAC can have you install
the splkstd.dll which writes a log file for debug purposes which writes
a file agent001.log <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> I don’t
understand why the checked build of the splkstd.dll isn’t standard
since it requires agent reboot.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
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style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: windowtext;">From:</span></b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: windowtext;">
<a class="moz-txt-link-abbreviated" href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[<a class="moz-txt-link-freetext" href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Chase
Mergenthal<br>
<b>Sent:</b> Tuesday, September 07, 2010 3:13 PM<br>
<b>To:</b> Jim McBurnett<br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] BUG--CSCtd75811 IPCC<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I just had to open TAC case for this on 7.0(1);
they provided me a .dll to replace; for the effected users. I'm not
sure if the problem still exists in 8 or not..<br>
<br>
-Chase<br>
<br>
Jim McBurnett wrote: <o:p></o:p></p>
<p class="MsoNormal">Has anyone seen this bug on their systems?<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">IPCC—CAD agent appears and disappears on the
supervisor desktop in 7.0(1)<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">It says a fix is pending, but I was curious if
there is anything in 8 like it?<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Ryan/Wes?<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal">Jim<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<pre><o:p> </o:p></pre>
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