Thanks to all that replied with suggestions.<br>After some testing it turns out that the carrier switched these lines to loop-start from ground-start.<br>Originally they had been setup as ground-start months ago. The customer was never told by the carrier they were being switched over.<br>
Funny thing is how where they still receiving and making calls successfully if I had them set to ground-start ports and the carrier was set as loop-start.<br>Thanks,<br><br>Joel P.<br><br><div class="gmail_quote">On Tue, Sep 14, 2010 at 6:11 PM, Ahmed Elnagar <span dir="ltr"><<a href="mailto:ahmed_elnagar@rayacorp.com">ahmed_elnagar@rayacorp.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">YES I mean that this is new to CUCM and wasn’t supported before.</span></p><div class="im">
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<div>
<div>
<p class="MsoNormal" style="background: none repeat scroll 0% 0% white;"><span style="font-size: 10pt; color: rgb(31, 73, 125);"> </span><span style="font-size: 10.5pt; color: rgb(31, 73, 125);">Best
Regards;</span></p>
<p class="MsoNormal" style="background: none repeat scroll 0% 0% white;"><span style="font-size: 10.5pt; color: rgb(31, 73, 125);"> Ahmed Elnagar</span></p>
<p class="MsoNormal" style="background: none repeat scroll 0% 0% white;"><span style="font-size: 10.5pt; color: rgb(31, 73, 125);"> Senior Network PS
Engineer</span></p>
<p class="MsoNormal" style="background: none repeat scroll 0% 0% white;"><span style="font-size: 10.5pt; color: rgb(31, 73, 125);"> Mob: +2019-0016211</span></p>
<p class="MsoNormal" style="background: none repeat scroll 0% 0% white;"><span style="font-size: 10.5pt; color: rgb(31, 73, 125);"> CCIE#24697 (Voice)</span></p>
<p class="MsoNormal" style="background: none repeat scroll 0% 0% white;"><span style="font-size: 10.5pt; color: rgb(31, 73, 125);"> <img src="cid:image001.jpg@01CB5472.F491EC80" alt="ccie_voice_large.gif" height="63" width="63"></span></p>
</div>
</div>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
</div><div>
<div style="border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;"> Eric Butcher
[mailto:<a href="mailto:Eric.Butcher@cdw.com" target="_blank">Eric.Butcher@cdw.com</a>] <br>
<b>Sent:</b> Tuesday, September 14, 2010 5:50 PM<br>
<b>To:</b> Ahmed Elnagar; <a href="mailto:John.VanLaecke@ghd.com" target="_blank">John.VanLaecke@ghd.com</a><div class="im"><br>
<b>Cc:</b> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
</div><b>Subject:</b> RE: [cisco-voip] FXO and Caller ID</span></p>
</div>
</div><div><div></div><div class="h5">
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Just looked it up to confirm. CUCM 8.x with select
versions of IOS 12.4 and all versions of 15.x it appears… so it was a
combination.</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<div>
<p class="MsoNormal"><b><span style="font-size: 11pt; color: black;"> </span></b></p>
<p class="MsoNormal"><b><span style="font-size: 11pt; color: black;">Eric Butcher</span></b></p>
<p class="MsoNormal"><b><span style="font-size: 8pt; color: black;">Cisco Unified Communications Engineer</span></b><b><span style="font-size: 11pt; color: black;"><br>
</span></b><b><span style="font-size: 7.5pt; color: red;">CDW</span></b><span style="font-size: 7.5pt; color: gray;"> Professional Services</span><span style="font-size: 11pt; color: rgb(31, 73, 125);"></span></p>
<p class="MsoNormal"><span style="font-size: 7.5pt; color: gray;">11711 N Meridian, Ste 225</span><span style="font-size: 10pt; color: black;"></span></p>
<p class="MsoNormal"><span style="font-size: 7.5pt; color: gray;">Carmel, IN 46032<br>
</span><span style="font-size: 10pt; font-family: Wingdings; color: black;">(</span><span style="font-size: 7.5pt; color: black;"> 317.569.4282
- IP Phone<br>
</span><span style="font-size: 10pt; font-family: Wingdings; color: black;">(</span><span style="font-size: 7.5pt; color: black;"> 765.744.1458
- Mobile<br>
</span><span style="font-size: 10pt; font-family: Wingdings; color: black;">*</span><span style="font-size: 7.5pt; color: black;"> <a href="mailto:eric.butcher@cdw.com" target="_blank">eric.butcher@cdw.com</a></span><span style="font-size: 10pt; color: black;"></span></p>
<p class="MsoNormal"><span style="font-size: 8pt; color: black;"><a href="http://www.cdw.com/" target="_blank">http://www.cdw.com/</a></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><span style="font-size: 10pt; color: black;"></span></p>
</div>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<div>
<div style="border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On
Behalf Of </b>Ahmed Elnagar<br>
<b>Sent:</b> Tuesday, September 14, 2010 8:12 AM<br>
<b>To:</b> <a href="mailto:John.VanLaecke@ghd.com" target="_blank">John.VanLaecke@ghd.com</a><br>
<b>Cc:</b> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] FXO and Caller ID</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">MGCP with FXO and caller ID works? What CUCM version?</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<div>
<p class="MsoNormal" style="background: none repeat scroll 0% 0% white;"><span style="font-size: 10pt; color: rgb(31, 73, 125);"> </span><span style="font-size: 10.5pt; color: rgb(31, 73, 125);">Best
Regards;</span></p>
<p class="MsoNormal" style="background: none repeat scroll 0% 0% white;"><span style="font-size: 10.5pt; color: rgb(31, 73, 125);"> Ahmed Elnagar</span></p>
<p class="MsoNormal" style="background: none repeat scroll 0% 0% white;"><span style="font-size: 10.5pt; color: rgb(31, 73, 125);"> Senior Network PS
Engineer</span></p>
<p class="MsoNormal" style="background: none repeat scroll 0% 0% white;"><span style="font-size: 10.5pt; color: rgb(31, 73, 125);"> Mob: +2019-0016211</span></p>
<p class="MsoNormal" style="background: none repeat scroll 0% 0% white;"><span style="font-size: 10.5pt; color: rgb(31, 73, 125);"> CCIE#24697 (Voice)</span></p>
<p class="MsoNormal" style="background: none repeat scroll 0% 0% white;"><span style="font-size: 10.5pt; color: rgb(31, 73, 125);"> <img src="cid:image001.jpg@01CB5472.F491EC80" alt="ccie_voice_large.gif" border="0" height="63" width="63"></span></p>
</div>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<div style="border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;">
<a href="mailto:John.VanLaecke@ghd.com" target="_blank">John.VanLaecke@ghd.com</a> [mailto:<a href="mailto:John.VanLaecke@ghd.com" target="_blank">John.VanLaecke@ghd.com</a>] <br>
<b>Sent:</b> Tuesday, September 14, 2010 2:47 AM<br>
<b>To:</b> Ahmed Elnagar<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>; <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>; Joel
Perez<br>
<b>Subject:</b> Re: [cisco-voip] FXO and Caller ID</span></p>
</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size: 10pt;">Hello,</span>
<br>
<br>
<span style="font-size: 10pt;">I normally
configure these as MGCP or SCCP to the call manager and caller ID works a
treat,</span> <br>
<br>
<br>
<br>
<span style="font-size: 10pt;">Regards,<br>
<b><br>
John Van Laecke <span style="color: rgb(95, 95, 95);"><br>
Network Administrator </span></b></span><b><span style="font-size: 7.5pt; color: rgb(95, 95, 95);"><br>
</span></b><b><span style="font-size: 10pt; color: rgb(0, 96, 160);"><br>
GHD</span></b><b><span style="font-size: 7.5pt; color: rgb(0, 96, 160);"> </span></b><b><span style="font-size: 7.5pt;">Accomplish <span style="color: rgb(0, 96, 160);">More</span>
Together</span></b><span style="font-size: 7.5pt; color: rgb(95, 95, 95);"><br>
T: 61 7 3316 4456 | M:0427 015 232 | V: 414456 | E: <a href="mailto:John.vanlaecke@ghd.com" target="_blank">John.vanlaecke@ghd.com</a></span><span style="font-size: 7.5pt; color: gray;"><br>
</span><span style="font-size: 7.5pt; color: gray;">Level 2, 201 Charlotte Street QLD AUSTRALIA</span><span style="font-size: 7.5pt; color: gray;"> | </span><a href="http://www.ghd.com.au/_" target="_blank"><span style="font-size: 7.5pt; color: gray;">www.ghd.com.au</span></a> </p>
<p style="margin-bottom: 12pt;"><a href="http://www.ghd.com/sectors/water/" target="_blank"><span style="font-size: 7.5pt; color: rgb(0, 96, 160);">Water</span></a><span style="font-size: 7.5pt; color: rgb(0, 96, 160);"> | </span><a href="http://www.ghd.com/global/sectors/energy--resources/" target="_blank"><span style="font-size: 7.5pt; color: rgb(0, 96, 160);">Energy
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& Buildings</span></a><span style="font-size: 7.5pt; color: rgb(0, 96, 160);"> | </span><a href="http://www.ghd.com/global/sectors/transportation/" target="_blank"><span style="font-size: 7.5pt; color: rgb(0, 96, 160);">Transportation</span></a><span style="font-size: 7.5pt; color: rgb(0, 96, 160);"><br>
</span><span style="font-size: 7.5pt; color: green;"><br>
Please consider the environment before printing this email</span><span style="font-size: 7.5pt;"> </span></p>
<table style="width: 100%;" border="0" cellpadding="0" width="100%">
<tbody><tr>
<td style="padding: 0.75pt;" valign="top">
<p class="MsoNormal"><span style="font-size: 7.5pt; color: rgb(95, 95, 95);">From:</span> </p>
</td>
<td style="padding: 0.75pt;" valign="top">
<p class="MsoNormal"><span style="font-size: 7.5pt;">"Ahmed
Elnagar" <<a href="mailto:ahmed_elnagar@rayacorp.com" target="_blank">ahmed_elnagar@rayacorp.com</a>></span> </p>
</td>
</tr>
<tr>
<td style="padding: 0.75pt;" valign="top">
<p class="MsoNormal"><span style="font-size: 7.5pt; color: rgb(95, 95, 95);">To:</span> </p>
</td>
<td style="padding: 0.75pt;" valign="top">
<p class="MsoNormal"><span style="font-size: 7.5pt;">"Joel
Perez" <<a href="mailto:tman701@gmail.com" target="_blank">tman701@gmail.com</a>></span> </p>
</td>
</tr>
<tr>
<td style="padding: 0.75pt;" valign="top">
<p class="MsoNormal"><span style="font-size: 7.5pt; color: rgb(95, 95, 95);">Cc:</span> </p>
</td>
<td style="padding: 0.75pt;">
<p class="MsoNormal"><span style="font-size: 7.5pt;"><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span>
</p>
</td>
</tr>
<tr>
<td style="padding: 0.75pt;" valign="top">
<p class="MsoNormal"><span style="font-size: 7.5pt; color: rgb(95, 95, 95);">Date:</span> </p>
</td>
<td style="padding: 0.75pt;" valign="top">
<p class="MsoNormal"><span style="font-size: 7.5pt;">14/09/2010
07:15 AM</span> </p>
</td>
</tr>
<tr>
<td style="padding: 0.75pt;" valign="top">
<p class="MsoNormal"><span style="font-size: 7.5pt; color: rgb(95, 95, 95);">Subject:</span> </p>
</td>
<td style="padding: 0.75pt;" valign="top">
<p class="MsoNormal"><span style="font-size: 7.5pt;">Re:
[cisco-voip] FXO and Caller ID</span> </p>
</td>
</tr>
<tr>
<td style="padding: 0.75pt;" valign="top">
<p class="MsoNormal"><span style="font-size: 7.5pt; color: rgb(95, 95, 95);">Sent by:</span> </p>
</td>
<td style="padding: 0.75pt;" valign="top">
<p class="MsoNormal"><span style="font-size: 7.5pt;"><a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a></span></p>
</td>
</tr>
</tbody></table>
<p> </p>
<div class="MsoNormal" style="text-align: center;" align="center">
<hr style="color: rgb(172, 168, 153);" align="center" noshade size="2" width="100%">
</div>
<p class="MsoNormal"><br>
<br>
<br>
<span style="font-size: 10pt; color: rgb(0, 64, 128);">Try
to use analog phone with Caller ID feature you are sure it is working and check
this line…maybe they are sending the caller ID in a format that the router
don’t understand and hence you received the “</span>Caller ID receive failed” <br>
<span style="font-size: 10pt; color: rgb(0, 64, 128);">The
call will never make it to CUCM unless caller ID is received and there is a
command to enable a ring timer after which the router stops trying to receive
the Caller ID and send the call to it destination without a caller ID “I cannot
remember the command right now but if you checked help under voice port you
will find it”.</span> <br>
<span style="font-size: 10pt; color: rgb(0, 64, 128);"> </span>
<br>
<span style="font-size: 10pt; color: rgb(0, 64, 128);"> </span>
<br>
<span style="font-size: 10pt; color: rgb(0, 64, 128);"> Best
Regards;</span> <br>
<span style="font-size: 10pt; color: rgb(0, 64, 128);">
Ahmed Elnagar</span> <br>
<span style="font-size: 10pt; color: rgb(0, 64, 128);">
Senior Network PS Engineer</span> <br>
<span style="font-size: 10pt; color: rgb(0, 64, 128);">
Mob: +2019-0016211</span> <br>
<span style="font-size: 10pt; color: rgb(0, 64, 128);">
CCIE#24697 (Voice)</span> <br>
<span style="font-size: 10pt; color: rgb(0, 64, 128);"> </span><img src="cid:image001.jpg@01CB5472.F491EC80" alt="ccie_voice_large.gif" border="0" height="63" width="63"> <br>
<span style="font-size: 10pt; color: rgb(0, 64, 128);"> </span>
<br>
<b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[</span><a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank"><span style="font-size: 10pt;">mailto:cisco-voip-bounces@puck.nether.net</span></a><span style="font-size: 10pt;">] <b>On Behalf Of </b>Joel
Perez<b><br>
Sent:</b> Monday, September 13, 2010 6:50 PM<b><br>
To:</b> Scott Voll<b><br>
Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><b><br>
Subject:</b> Re: [cisco-voip] FXO and Caller ID</span> <br>
<br>
Sorry, forgot to add that, yes it's an H323 GW. The GW has been up for a while
so im not sure if Caller ID worked correctly or not in the past.<br>
We were just told about this and the troubleshooting below was the first thing
off the top of my head to check.<br>
<br>
Joel P. <br>
On Mon, Sep 13, 2010 at 11:44 AM, Scott Voll <<a href="mailto:svoll.voip@gmail.com" target="_blank">svoll.voip@gmail.com</a>> wrote: <br>
I'm assuming your using H323....? <br>
<br>
On Mon, Sep 13, 2010 at 8:10 AM, Ryan Ratliff <<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>>
wrote: <br>
If you put an analog phone on one of those lines and call it do you get
caller-id? <br>
<br>
<span style="font-size: 13.5pt;">-Ryan</span> <br>
<br>
On Sep 13, 2010, at 9:41 AM, Joel Perez wrote: <br>
<br>
Good Monday morning List.<br>
<br>
Im wondering if anyone of you have ran into an issue with caller ID on FXO
ports? The carrier is in Canada and they swear they are sending me caller ID on
4 lines I have from them going into 4 FXO ports on a 2811 release 12.4.20T4.<br>
I have the calls going to CUCM using Connection Plar (DN). If I enable caller
id on the ports then inbound calls rna and never get to CUCM.<br>
I have tried using CPtone CA, US, none. I have also tried using the following
under the Voice ports:<br>
<br>
caller-id alerting pre-ring<br>
caller-id alerting ring (1,2,3,4)<br>
caller-id enable type 1,2<br>
<br>
If any of those are enabled the calls rna. The only one that seems to work
somewhat is <b><br>
caller</b>-<b>id alerting dsp</b>-<b>pre</b>-<b>alloc </b><br>
With that one the call goes thru but im still not getting Caller ID and I get
the following in the debug:<br>
<br>
Sep 13 13:13:09.238: htsp_process_event: [0/1/2, FXOGS_ONHOOK,
E_DSP_SIG_0000]fxogs_onhook_ringing<br>
Sep 13 13:13:09.238: htsp_timer_stop<br>
Sep 13 13:13:09.238: htsp_timer - 125 msec<br>
Sep 13 13:13:09.366: htsp_process_event: [0/1/2, FXOGS_WAIT_RING_MIN,
E_HTSP_EVENT_TIMER]fxogs_wait_ring_min_timer<br>
Sep 13 13:13:09.366: htsp_timer - 10000 msec<br>
Sep 13 13:13:11.082: htsp_process_event: [0/1/2, FXOGS_RINGING, E_DSP_SIG_0100]<br>
Sep 13 13:13:11.082: fxogs_ringing_not:<br>
Sep 13 13:13:11.082: htsp_timer_stop<br>
Sep 13 13:13:11.082: htsp_timer_stop2<br>
Sep 13 13:13:11.082: htsp_timer_stop3 htsp_setup_ind<br>
Sep 13 13:13:11.082: [0/1/2] get_fxo_caller_id:Caller ID receive failed.
parseCallerIDString:no data. <b><------- This tells me they
arent sending me Caller ID unless im reading it wrong</b>.<br>
<br>
Any help would be appreciated.<br>
<br>
Thanks,<br>
<br>
Joel P <br>
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