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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Had to replace a couple PCs, seems the windows sockets on the PC was closing for unknown reasons. Maybe some bad security drivers from 3<sup>rd</sup> party products.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Scott Voll [mailto:svoll.voip@gmail.com] <br><b>Sent:</b> Thursday, September 23, 2010 12:47 PM<br><b>To:</b> Jason Aarons (US)<br><b>Cc:</b> cisco-voip<br><b>Subject:</b> Re: [cisco-voip] UCCX 7.0(1)SR5 some Agents disappear fromSupervisor Desktop until the Agent restarts Agent Desktop<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>So what ended up being the issue? Connectivity?<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'>Scott<o:p></o:p></p><div><p class=MsoNormal>On Fri, Jun 11, 2010 at 6:32 AM, Jason Aarons (US) <<a href="mailto:jason.aarons@us.didata.com">jason.aarons@us.didata.com</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>They all run McAfee 4.5, the log files for McAfee say it’s not doing anything with agent.exe or anything else. I’ve seen where it shuts down SMTP apps, etc in the logs. No Windows Firewall or other firewall, CSA, etc. These are corporate images all identical Windows XP on same model HP laptop. Event Viewer log files also show no issues.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>I’m starting to think it just this one guys laptop having socket problems. Majority of Agents are fine, next step is to replace his PC.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>My real concern is that while the checked dll saw a problem it’s not relaying it up to the application to tell the end user something is wrong. </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>This is really a case of a bad software developer who wrote software for a car but left out the check engine light part when the carputer detects a problem so instead you keep driving the car not realizing you’ve got a bad O2 sensor.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.0pt'>From:</span></b><span style='font-size:10.0pt'> James Buchanan [mailto:<a href="mailto:jbuchanan@ctiusa.com" target="_blank">jbuchanan@ctiusa.com</a>] <br><b>Sent:</b> Friday, June 11, 2010 9:22 AM<br><b>To:</b> Bill; Jason Aarons (US); cisco-voip</span><o:p></o:p></p><div><div><p class=MsoNormal><br><b>Subject:</b> RE: [cisco-voip] UCCX 7.0(1)SR5 some Agents disappear fromSupervisor Desktop until the Agent restarts Agent Desktop<o:p></o:p></p></div></div></div></div><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>Right—there must be exceptions put in place for agent.exe especially.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'> </span><o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:7.0pt;color:#7F7F7F'>James Buchanan </span></b><span style='font-size:7.0pt;color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;color:#7F7F7F'> Senior Network Engineer </span></b><span style='font-size:7.0pt;color:#7E7E7E'>|</span><span style='font-size:7.0pt;color:#7F7F7F'> <b>South Region </b></span><span style='font-size:7.0pt;color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;color:#7F7F7F'> Presidio Networked Solutions <br>12 Cadillac Dr, Suite 130, Brentwood, TN 37027 </span></b><span style='font-size:7.0pt;color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;color:#7F7F7F'> </span></b><b><span style='font-size:7.0pt;color:#7E7E7E'><a href="mailto:jbuchanan@ctiusa.com" target="_blank">jbuchanan@presidio.com</a><br></span></b><b><span style='font-size:7.0pt;color:#7F7F7F'>D: 615-866-5729</span></b><span style='font-size:7.0pt;color:#7F7F7F'> </span><span style='font-size:7.0pt;color:#7E7E7E'>|</span><span style='font-size:7.0pt;color:#7F7F7F'> </span><b><span style='font-size:7.0pt;color:#7E7E7E'><a href="http://www.presidio.com" target="_blank">www.presidio.com</a></span></b><span style='font-size:7.0pt;color:#1F497D'> <</span><b><span style='font-size:7.0pt;color:#7E7E7E'><a href="http://www.presidio.com" target="_blank">http://www.presidio.com</a></span></b><span style='font-size:7.0pt;color:#1F497D'>> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><b><span style='font-size:7.0pt;color:#7F7F7F'>CCIE #25863, Voice</span></b><o:p></o:p></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.0pt'>From:</span></b><span style='font-size:10.0pt'> Bill [mailto:<a href="mailto:bill@hitechconnection.net" target="_blank">bill@hitechconnection.net</a>] <br><b>Sent:</b> Friday, June 11, 2010 7:58 AM<br><b>To:</b> James Buchanan; 'Jason Aarons (US)'; 'cisco-voip'<br><b>Subject:</b> RE: [cisco-voip] UCCX 7.0(1)SR5 some Agents disappear fromSupervisor Desktop until the Agent restarts Agent Desktop</span><o:p></o:p></p></div></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;color:navy'>You can have a firewall, antivirus and endpoint protection but they all must be configured correctly for the application to work.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;color:navy'> </span><o:p></o:p></p><div><div class=MsoNormal align=center style='text-align:center'><hr size=2 width="100%" align=center></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.0pt'>From:</span></b><span style='font-size:10.0pt'> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>James Buchanan<br><b>Sent:</b> Thursday, June 10, 2010 11:03 PM<br><b>To:</b> Jason Aarons (US); cisco-voip<br><b>Subject:</b> Re: [cisco-voip] UCCX 7.0(1)SR5 some Agents disappear fromSupervisor Desktop until the Agent restarts Agent Desktop</span><o:p></o:p></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>So, no firewall, antivirus, or endpoint protection on the PCs in question?</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'> </span><o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:7.0pt;color:#7F7F7F'>James Buchanan </span></b><span style='font-size:7.0pt;color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;color:#7F7F7F'> Senior Network Engineer </span></b><span style='font-size:7.0pt;color:#7E7E7E'>|</span><span style='font-size:7.0pt;color:#7F7F7F'> <b>South Region </b></span><span style='font-size:7.0pt;color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;color:#7F7F7F'> Presidio Networked Solutions <br>12 Cadillac Dr, Suite 130, Brentwood, TN 37027 </span></b><span style='font-size:7.0pt;color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;color:#7F7F7F'> </span></b><b><span style='font-size:7.0pt;color:#7E7E7E'><a href="mailto:jbuchanan@ctiusa.com" target="_blank">jbuchanan@presidio.com</a><br></span></b><b><span style='font-size:7.0pt;color:#7F7F7F'>D: 615-866-5729</span></b><span style='font-size:7.0pt;color:#7F7F7F'> </span><span style='font-size:7.0pt;color:#7E7E7E'>|</span><span style='font-size:7.0pt;color:#7F7F7F'> </span><b><span style='font-size:7.0pt;color:#7E7E7E'><a href="http://www.presidio.com" target="_blank">www.presidio.com</a></span></b><span style='font-size:7.0pt;color:#1F497D'> <</span><b><span style='font-size:7.0pt;color:#7E7E7E'><a href="http://www.presidio.com" target="_blank">http://www.presidio.com</a></span></b><span style='font-size:7.0pt;color:#1F497D'>> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><b><span style='font-size:7.0pt;color:#7F7F7F'>CCIE #25863, Voice</span></b><o:p></o:p></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.0pt'>From:</span></b><span style='font-size:10.0pt'> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Jason Aarons (US)<br><b>Sent:</b> Thursday, June 10, 2010 9:07 AM<br><b>To:</b> cisco-voip<br><b>Subject:</b> [cisco-voip] UCCX 7.0(1)SR5 some Agents disappear from Supervisor Desktop until the Agent restarts Agent Desktop</span><o:p></o:p></p></div></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I have opened TAC case 614562299. Customer has Layer2 network no firewall or ports blocked, etc. Can’t find anything wrong network wise on any links. It’s only 2 LAN switch hops from Agent to Server.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>TAC replaced the SplkStd.dll with the checked build and enabled debug in agent.cfg, I then notice in the c:\program files\cisco\desktop\log\agent.log a small number of (2 out of 10 yesterday) users still show disconnect/reconnect, however the Agent Desktop GUI never shows partial or warns the agent they lost connectivity, yet the log file and Server’s Event Viewer Application Log shows the disconnect/reconnect. <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The Agent Desktop Application MUST warn the end user by showing Partial service (instead it shows In-Service with details as Active) or a pop-up showing re-connecting. Cisco Agent Desktop Premium Build 6.6.1.400 running with UCCX 7.0(1)SR5.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The Logs show this occurs almost exactly every 60 seconds, <u>closing Agent Desktop and re-opening Agent Desktop resolves the problem</u>. Again this morning the problem is with 1 user out of 10.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Troubleshooting Agent disappearing from Supervisor Desktop<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a href="https://www.cisco.com/application/pdf/paws/63307/sup-dsktp-no-display.pdf" target="_blank">https://www.cisco.com/application/pdf/paws/63307/sup-dsktp-no-display.pdf</a><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>agent.log on desktop pc<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:47:10:701 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:47:10:701 INFO DAGT0000 Call Chat auto-recovery message received.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:47:10:701 INFO FCCC0000 Successfully connected to the Desktop Chat Service.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:47:10:701 INFO DAGT0000 Call Chat auto-recovery message received.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:48:10:674 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:48:10:674 INFO DAGT0000 Call Chat auto-recovery message received.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:48:10:674 INFO FCCC0000 Successfully connected to the Desktop Chat Service.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:48:10:674 INFO DAGT0000 Call Chat auto-recovery message received.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:49:10:630 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:49:10:630 INFO DAGT0000 Call Chat auto-recovery message received.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:49:10:630 INFO FCCC0000 Successfully connected to the Desktop Chat Service.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:49:10:630 INFO DAGT0000 Call Chat auto-recovery message received.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:50:10:602 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:50:10:602 INFO DAGT0000 Call Chat auto-recovery message received.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:50:10:602 INFO FCCC0000 Successfully connected to the Desktop Chat Service.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:50:10:602 INFO DAGT0000 Call Chat auto-recovery message received.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:51:10:575 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:51:10:575 INFO DAGT0000 Call Chat auto-recovery message received.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:51:10:575 INFO FCCC0000 Successfully connected to the Desktop Chat Service.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:51:10:575 INFO DAGT0000 Call Chat auto-recovery message received.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:52:10:547 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:52:10:547 INFO DAGT0000 Call Chat auto-recovery message received.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:52:10:547 INFO FCCC0000 Successfully connected to the Desktop Chat Service.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:52:10:547 INFO DAGT0000 Call Chat auto-recovery message received.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:53:10:503 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:53:10:503 INFO DAGT0000 Call Chat auto-recovery message received.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:53:10:503 INFO FCCC0000 Successfully connected to the Desktop Chat Service.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:53:10:503 INFO DAGT0000 Call Chat auto-recovery message received.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:53:22:245 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:53:22:245 INFO DAGT0000 Call Chat auto-recovery message received.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:53:22:245 ERROR DAGT3062 Chat SetAgentAcdState failed.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:53:22:245 INFO FCCC0000 Successfully connected to the Desktop Chat Service.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:53:22:245 INFO DAGT0000 Call Chat auto-recovery message received.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:53:34:252 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:53:34:252 INFO DAGT0000 Call Chat auto-recovery message received.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:53:34:252 ERROR DAGT3056 Chat ChangeCallStatus failed.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:53:34:267 INFO FCCC0000 Successfully connected to the Desktop Chat Service.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:53:34:267 INFO DAGT0000 Call Chat auto-recovery message received.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2010-06-09 12:53:34:580 ERROR DAGT3062 Chat SetAgentAcdState failed.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Event Type: Warning<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Event Source: FCCServer<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Event Category: None<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Event ID: 3<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Date: 6/10/2010<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Time: 9:05:25 AM<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>User: N/A<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Computer: USAVP4221IRVG04<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Description:<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>FCCS3008 Network communication error <TRANSIENT> sending message to application <AGENT_DESKTOP_bwilliams>. The application will be logged out.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><div class=MsoNormal align=center style='text-align:center'><hr size=1 width="100%" align=center></div><p><strong>Disclaimer: This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. If you are not the intended addressee, you are hereby notified that you have received this communication in error and that any use or reproduction of this email or its contents is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer. Thank you. </strong><o:p></o:p></p></div></div></div></div><div><div><div><div class=MsoNormal align=center style='text-align:center'><hr size=1 width="100%" align=center></div><p><strong>Disclaimer: This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. If you are not the intended addressee, you are hereby notified that you have received this communication in error and that any use or reproduction of this email or its contents is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer. Thank you. </strong><o:p></o:p></p></div></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>
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