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<p>Dear All,<o:p></o:p></p>
<p>I have a problem with auto attendant script. I have a customer who has a greeting
saying Welcome to XXXX company.Please enter the desire extension at any time.
or else please wait for the operator. Now they want to add an option for the
user to press 1 so that the call wil be transfereed to techincal supportteam.
The flow wil be like this. WElcome to XXXX company. Please enter the desire
extension at any time.For techincal relted queries please press 1 or else
please wait for operator. So if the user press 1 the call will go to tehnical
department.<o:p></o:p></p>
<p style='min-height: 8pt'> <o:p></o:p></p>
<p>The problem is in the script once the call lands in we have configured in
such a way that the system will accept the 4 digit extension and if the user
dont press the 4 digit extension it will go to operator. Now if i add the
option of 1 in that system is waiting for another 4 digits then it is timing
out and going to operator. Is there any way to accomplish the above task. I am
adding the script for your reference.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>Warm
Regards,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>Venkata
Sasanka.pathi(-91 950 265 2290)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>Consultant
| unified communications<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>Locuz
Enterprise Solutions Ltd. (A Subsidiary of 3i-Infotech)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>(office:914066115656)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'> <a
href="mailto:sasanka.pathi@locuz.com">sasanka.pathi@locuz.com</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'><a
href="http://www.locuz.com">www.locuz.com</a><o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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