I can safely say I have never seen a UCCX deployment utilize AAR either.<br><br><div class="gmail_quote">On Fri, Sep 24, 2010 at 4:30 AM, Jason Aarons (US) <span dir="ltr"><<a href="mailto:jason.aarons@us.didata.com">jason.aarons@us.didata.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div lang="EN-US" link="blue" vlink="purple"><div><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Would UCCX have Call Control once AAR kicked in and routed calls over PSTN? And without DIDs how would the PSTN route extensions among your sites then back to correct agent?</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">I’m wondering if there is anything in the UCCX Release Notes about AAR being a unsupported topology.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/release/notes/uccx701rn.pdf" target="_blank">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/release/notes/uccx701rn.pdf</a></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">I would open a UCCX TAC case as I’ve never seen anyone try this.</span></p><p class="MsoNormal">
<span style="font-size:11.0pt;color:#1F497D"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Is anyone using AAR with extensions?</span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Is anyone using AAR?</span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Thursday, September 23, 2010 11:23 PM<br><b>To:</b> Mike Lydick<br><b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] Use of AAR in UCCX environment</span></p>
<div><div></div><div class="h5"><p class="MsoNormal"> </p><p class="MsoNormal">This is an interesting topic to me. I am proficient in contact center, but not in AAR. I would like to see what others have to say about this as well. Thank you for the topic.</p>
<div><p class="MsoNormal"> </p></div><div><p class="MsoNormal" style="margin-bottom:12.0pt">Anthony</p><div><p class="MsoNormal">On Thu, Sep 23, 2010 at 3:53 PM, Mike Lydick <<a href="mailto:mike.lydick@gmail.com" target="_blank">mike.lydick@gmail.com</a>> wrote:</p>
<p class="MsoNormal">Has anyone designed the use of AAR with callcenter agents that are dispersed over multiple locations. I can not see how this can designed effectively. Basics are you have 4 locations, all locations have agents, all locations also have standard users. The premise is to have AAR help limit bandwidth (reroute when necessary) but with agents this would not be a desired action as they do not have DID. Technically you could put all Callcenter resource in 1 location but that location would be spread over the WAN links and would defeat the purpose. Alternate plan would be to only enable AAR for the standard users and drop the bandwidth limits to leave a larger buffer for Agents.</p>
<div><p class="MsoNormal"> </p></div><div><p class="MsoNormal" style="margin-bottom:12.0pt"><br clear="all">Best Regards,<br><br>Mike Lydick<br><br></p></div><p class="MsoNormal" style="margin-bottom:12.0pt"><br>_______________________________________________<br>
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