Thanks for the info on the keyboard shortcuts in CUEAC, I'll revisit those with my operator.<div><br></div><div>Thanks again Bennie</div><div>Charles</div><div><br><br><div class="gmail_quote">On Wed, Sep 29, 2010 at 6:28 PM, Bennie Grant <span dir="ltr"><<a href="mailto:Bennie.Grant@mettoni.com">Bennie.Grant@mettoni.com</a>></span> wrote:<br>
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<font face="Calibri, Verdana, Helvetica, Arial"><span style="font-size:11pt">Wow – not heard that one before....<br>
<br>
Firstly, as you know it is Cisco who ship out the product, licenses etc. With the old Cisco Attendant Console (CAC), there was nothing to “ship”, so I don’t understand how this has happened. It certainly sounds as if they are the instructions for the old AC. As I say though, it doesn’t make sense as they shouldn’t be shipping this, and then never used to either!<br>
<br>
If possible, could you please send me a scanned copy of that as well as the paperwork with the LAC on it (so we can tie them to the same “shipment”) and we’ll escalate this to Cisco Manufacturing<br>
<br>
Regarding the shortcuts – I believe that they are all covered in the user guide. It is not possible to customize them from the application – the design of them has been honed over years around the ergonomics, and once a user is used to it they find it much quicker – especially with most functions being centered around the number pad and the 6 buttons directly next to it....<br>
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However, I guess it would be possible to use a 3rd party macro-like tool to program other keyboard presses to mimic what CUEAC is expecting. I havent tried this (and it wouldn’t be TAC supported I imagine), but it could be worth trying if you have a real need for it?<br>
<br>
Cheers<br>
<br>
-- <br>
</span></font><span style="font-size:11pt"><font color="#01137E"><font face="Arial Bold">Bennie Grant<br>
</font></font></span><font color="#01137E"><font size="1"><font face="Arial"><span style="font-size:8pt"><i>VP - Operations<br>
</i></span></font></font><font face="Arial Bold"><span style="font-size:11pt">Arc Solutions (International) Inc<br>
</span></font><font size="1"><font face="Arial"><span style="font-size:8pt">Part of the Mettoni group | </span></font></font></font><font size="1"><font face="Arial"><span style="font-size:8pt"><font color="#0E31F6"><a href="http://www.mettoni.com" target="_blank">www.mettoni.com</a><br>
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<hr align="CENTER" size="3" width="95%"><b>From: </b>Charles Goldsmith <<a href="http://wokka@justfamily.org" target="_blank">wokka@justfamily.org</a>><br>
<b>Date: </b>Wed, 29 Sep 2010 17:50:05 +0100<br>
<b>To: </b>voip puck <<a href="http://cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject: </b>[cisco-voip] CUEAC keyboard shortcuts<div><div></div><div class="h5"><br>
<br>
For those of you in the know about the older CM AC client and the new Arc OEMd CUEAC. I received my license today, and in the envelope was a small slip of paper with a lot of keyboard shortcuts. Since I didn't see this in the CUEAC help or docs, I had to go try it out, and of course, they don't work. For example, it shows that answer call is Ctrl-A and end call is Ctrl-H.<br>
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I'm guessing this is from the older AC.<br>
<br>
CUEAC is ok, not great in my opinion, or of the operator that is using it. I never used the older version, but it seems that its lacking some basic features. I posted over on the ARC forums about it, but if anyone has insight into filtering, sorting and customizing keyboard shortcuts with it, I'd like to hear what you did.<br>
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Thanks<br>
Charles<br>
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