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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Bennie,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I just recently ordered CUDAC for two clients and got the same shortcut strip and the topic also came up in the private CUG groups with similar results. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>Matthew Loraditch, CCVP, CCNA, CCDA</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'><br>1965 Greenspring Drive<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>Timonium, MD 21093 <br><a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a><br>(p) (410) 252-8830<br>(F) (443) 541-1593<br><br>Visit us at <a href="http://www.heliontechnologies.com/"><span style='color:black'>www.heliontechnologies.com</span></a> <br>Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a> for fast assistance!</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Bennie Grant<br><b>Sent:</b> Wednesday, September 29, 2010 7:29 PM<br><b>To:</b> Charles Goldsmith; voip puck<br><b>Subject:</b> Re: [cisco-voip] CUEAC keyboard shortcuts<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Wow – not heard that one before....<br><br>Firstly, as you know it is Cisco who ship out the product, licenses etc. With the old Cisco Attendant Console (CAC), there was nothing to “ship”, so I don’t understand how this has happened. It certainly sounds as if they are the instructions for the old AC. As I say though, it doesn’t make sense as they shouldn’t be shipping this, and then never used to either!<br><br>If possible, could you please send me a scanned copy of that as well as the paperwork with the LAC on it (so we can tie them to the same “shipment”) and we’ll escalate this to Cisco Manufacturing<br><br>Regarding the shortcuts – I believe that they are all covered in the user guide. It is not possible to customize them from the application – the design of them has been honed over years around the ergonomics, and once a user is used to it they find it much quicker – especially with most functions being centered around the number pad and the 6 buttons directly next to it....<br><br>However, I guess it would be possible to use a 3rd party macro-like tool to program other keyboard presses to mimic what CUEAC is expecting. I havent tried this (and it wouldn’t be TAC supported I imagine), but it could be worth trying if you have a real need for it?<br><br>Cheers<br><br>-- <br></span><span style='font-size:11.0pt;font-family:"Arial Bold","serif";color:#01137E'>Bennie Grant<br></span><i><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#01137E'>VP - Operations<br></span></i><span style='font-size:11.0pt;font-family:"Arial Bold","serif";color:#01137E'>Arc Solutions (International) Inc<br></span><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#01137E'>Part of the Mettoni group | </span><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#0E31F6'><a href="http://www.mettoni.com">www.mettoni.com</a><br><br></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><hr size=3 width="95%" align=center></span></div><p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From: </span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Charles Goldsmith <<a href="wokka@justfamily.org">wokka@justfamily.org</a>><br><b>Date: </b>Wed, 29 Sep 2010 17:50:05 +0100<br><b>To: </b>voip puck <<a href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br><b>Subject: </b>[cisco-voip] CUEAC keyboard shortcuts<br><br>For those of you in the know about the older CM AC client and the new Arc OEMd CUEAC. I received my license today, and in the envelope was a small slip of paper with a lot of keyboard shortcuts. Since I didn't see this in the CUEAC help or docs, I had to go try it out, and of course, they don't work. For example, it shows that answer call is Ctrl-A and end call is Ctrl-H.<br><br>I'm guessing this is from the older AC.<br><br>CUEAC is ok, not great in my opinion, or of the operator that is using it. I never used the older version, but it seems that its lacking some basic features. I posted over on the ARC forums about it, but if anyone has insight into filtering, sorting and customizing keyboard shortcuts with it, I'd like to hear what you did.<br><br>Thanks<br>Charles</span><o:p></o:p></p><pre>*************************************************************************<o:p></o:p></pre><pre>Please consider the environment before printing this e-mail<o:p></o:p></pre><pre>*************************************************************************<o:p></o:p></pre><pre>This email and any files transmitted with it are confidential and<o:p></o:p></pre><pre>intended solely for the use of the individual or entity to whom they<o:p></o:p></pre><pre>are addressed. 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