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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Do they have an existing voicemail system? Unity has Call Handlers which can provide this functionality, the only reason for using UCCX for prompts might be for reporting how many calls are going where.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'> Dew Swen [mailto:dew.swen@gmail.com] <br><b>Sent:</b> Friday, October 01, 2010 8:55 AM<br><b>To:</b> Jason Aarons (US)<br><b>Cc:</b> VoIPgroup<br><b>Subject:</b> Re: [cisco-voip] IPIVR ordering<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Jason,<br>Actually they only want simple IVR. There are no agents. IVR directs callers to the departments.<br>Which product does this job?<br><br><br>On 01.10.2010 15:25, Jason Aarons (US) wrote: <o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Since your running with UCCE (Unified Contact Center Express) I would stop refereeing to it as IP-IVR, but rather UCCX, otherwise you confuse people. The same software works as UCCX or IP-IVR with UCCE.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>I suspect if you get the lower end hardware 7816 you’ll have little runway for future software upgrades.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>I would look at UCCX 8x bundle versus 7x if this is a new deployment.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Are their Agent licenses included and what type?</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;border-color:-moz-use-text-color -moz-use-text-color'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'> <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Dew Swen<br><b>Sent:</b> Friday, October 01, 2010 1:53 AM<br><b>To:</b> VoIPgroup<br><b>Subject:</b> [cisco-voip] IPIVR ordering</span><o:p></o:p></p></div></div><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Hi everybody,<br><br>I am not very familiar with IPIVR, but I have to order a solution. This is the output from ordering tool:<o:p></o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=558 style='width:418.5pt'><tr style='height:15.0pt'><td width=145 style='width:109.0pt;padding:0in 0in 0in 0in;height:15.0pt'><p class=MsoNormal>IVR-70-NEW-BUNDLE<o:p></o:p></p></td><td width=413 style='width:310.0pt;padding:0in 0in 0in 0in;height:15.0pt'><p class=MsoNormal>IPIVR 7.0 New Deployment<o:p></o:p></p></td></tr><tr style='height:15.0pt'><td style='padding:0in 0in 0in 0in;height:15.0pt'><p class=MsoNormal>IVR-70-NEW<o:p></o:p></p></td><td style='padding:0in 0in 0in 0in;height:15.0pt'><p class=MsoNormal>IPIVR 7.0 New Server<o:p></o:p></p></td></tr><tr style='height:15.0pt'><td style='padding:0in 0in 0in 0in;height:15.0pt'><p class=MsoNormal>IVR-70-NEW-E-HAS<o:p></o:p></p></td><td style='padding:0in 0in 0in 0in;height:15.0pt'><p class=MsoNormal>IPIVR 7.0 HA Dual Server, 5 Port Software<o:p></o:p></p></td></tr><tr style='height:15.0pt'><td style='padding:0in 0in 0in 0in;height:15.0pt'><p class=MsoNormal>IVR-70-7816H-HAS<o:p></o:p></p></td><td style='padding:0in 0in 0in 0in;height:15.0pt'><p class=MsoNormal>IPIVR 7.0 HA Server SW for 7816H or exact HP equivalent<o:p></o:p></p></td></tr><tr style='height:15.0pt'><td style='padding:0in 0in 0in 0in;height:15.0pt'><p class=MsoNormal>CCXIVR-70DB2PS1<o:p></o:p></p></td><td style='padding:0in 0in 0in 0in;height:15.0pt'><p class=MsoNormal>CCX or IVR 7.0 MS SQL 2K Server 2 Processors Software<o:p></o:p></p></td></tr><tr style='height:15.0pt'><td style='padding:0in 0in 0in 0in;height:15.0pt'><p class=MsoNormal>IVR-70-PORT1<o:p></o:p></p></td><td style='padding:0in 0in 0in 0in;height:15.0pt'><p class=MsoNormal>IPIVR 7.0 Port Qty 1<o:p></o:p></p></td></tr><tr style='height:15.0pt'><td style='padding:0in 0in 0in 0in;height:15.0pt'><p class=MsoNormal>MCS-7816-I4-CCX1<o:p></o:p></p></td><td style='padding:0in 0in 0in 0in;height:15.0pt'><p class=MsoNormal>HW Only MCS 7816-I4 Server<o:p></o:p></p></td></tr><tr style='height:15.0pt'><td style='padding:0in 0in 0in 0in;height:15.0pt'><p class=MsoNormal>CAB-ACE<o:p></o:p></p></td><td style='padding:0in 0in 0in 0in;height:15.0pt'><p class=MsoNormal>AC Power Cord (Europe), C13, CEE 7, 1.5M<o:p></o:p></p></td></tr><tr style='height:15.0pt'><td style='padding:0in 0in 0in 0in;height:15.0pt'><p class=MsoNormal>CON-CSSPD-16I4CCX1<o:p></o:p></p></td><td style='padding:0in 0in 0in 0in;height:15.0pt'><p class=MsoNormal>SHARED SUPP SDS HW Only MCS 7816-I4 Server<o:p></o:p></p></td></tr></table><p class=MsoNormal><br>Are the anything that I am missing from the hardware, software and license point of view?<br><br>Kind regards,<br>--<br>Dew Swen<br>CCVP, CCNP<o:p></o:p></p><div class=MsoNormal align=center style='text-align:center'><hr size=1 width="100%" align=center></div><p class=MsoNormal><a href="http://www.dimensiondata.com/_layouts/forms.aspx?FormID=204"><span style='text-decoration:none'><img border=0 width=375 height=62 id="_x0000_i1026" src="http://image.exct.net/lib/feed16797d620d/i/2/0ede5e1b-f.gif" alt=0ede5e1b-f.gif></span></a><o:p></o:p></p><p><strong>Disclaimer: This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. 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