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They have UC 7.1. It is thought that there will be at least 5
simultaneous call which is directed to a PRI's master DID.<br>
<br>
On 01.10.2010 16:07, Jason Aarons (US) wrote:
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<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);">Do they have an existing voicemail system? Unity
has Call Handlers which can provide this functionality, the
only reason for using UCCX for prompts might be for
reporting how many calls are going where.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size: 10pt;
font-family:
"Tahoma","sans-serif"; color:
windowtext;">From:</span></b><span style="font-size:
10pt; font-family:
"Tahoma","sans-serif"; color:
windowtext;"> Dew Swen [<a class="moz-txt-link-freetext" href="mailto:dew.swen@gmail.com">mailto:dew.swen@gmail.com</a>] <br>
<b>Sent:</b> Friday, October 01, 2010 8:55 AM<br>
<b>To:</b> Jason Aarons (US)<br>
<b>Cc:</b> VoIPgroup<br>
<b>Subject:</b> Re: [cisco-voip] IPIVR ordering<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jason,<br>
Actually they only want simple IVR. There are no agents. IVR
directs callers to the departments.<br>
Which product does this job?<br>
<br>
<br>
On 01.10.2010 15:25, Jason Aarons (US) wrote: <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif";">Since your
running with UCCE (Unified Contact Center Express) I would
stop refereeing to it as IP-IVR, but rather UCCX, otherwise
you confuse people. The same software works as UCCX or
IP-IVR with UCCE.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif";"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif";">I suspect if
you get the lower end hardware 7816 you’ll have little
runway for future software upgrades.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif";"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif";">I would look at
UCCX 8x bundle versus 7x if this is a new deployment.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif";"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif";">Are their Agent
licenses included and what type?</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif";"> </span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size: 10pt;
font-family:
"Tahoma","sans-serif"; color:
windowtext;">From:</span></b><span style="font-size:
10pt; font-family:
"Tahoma","sans-serif"; color:
windowtext;"> <a moz-do-not-send="true"
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[<a moz-do-not-send="true"
href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Dew Swen<br>
<b>Sent:</b> Friday, October 01, 2010 1:53 AM<br>
<b>To:</b> VoIPgroup<br>
<b>Subject:</b> [cisco-voip] IPIVR ordering</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Hi everybody,<br>
<br>
I am not very familiar with IPIVR, but I have to order a
solution. This is the output from ordering tool:<o:p></o:p></p>
<table class="MsoNormalTable" style="width: 418.5pt;" border="0"
cellpadding="0" cellspacing="0" width="558">
<tbody>
<tr style="height: 15pt;">
<td style="width: 109pt; padding: 0in; height: 15pt;"
width="145">
<p class="MsoNormal">IVR-70-NEW-BUNDLE<o:p></o:p></p>
</td>
<td style="width: 310pt; padding: 0in; height: 15pt;"
width="413">
<p class="MsoNormal">IPIVR 7.0 New Deployment<o:p></o:p></p>
</td>
</tr>
<tr style="height: 15pt;">
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">IVR-70-NEW<o:p></o:p></p>
</td>
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">IPIVR 7.0 New Server<o:p></o:p></p>
</td>
</tr>
<tr style="height: 15pt;">
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">IVR-70-NEW-E-HAS<o:p></o:p></p>
</td>
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">IPIVR 7.0 HA Dual Server, 5 Port
Software<o:p></o:p></p>
</td>
</tr>
<tr style="height: 15pt;">
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">IVR-70-7816H-HAS<o:p></o:p></p>
</td>
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">IPIVR 7.0 HA Server SW for 7816H or
exact HP equivalent<o:p></o:p></p>
</td>
</tr>
<tr style="height: 15pt;">
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">CCXIVR-70DB2PS1<o:p></o:p></p>
</td>
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">CCX or IVR 7.0 MS SQL 2K Server 2
Processors Software<o:p></o:p></p>
</td>
</tr>
<tr style="height: 15pt;">
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">IVR-70-PORT1<o:p></o:p></p>
</td>
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">IPIVR 7.0 Port Qty 1<o:p></o:p></p>
</td>
</tr>
<tr style="height: 15pt;">
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">MCS-7816-I4-CCX1<o:p></o:p></p>
</td>
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">HW Only MCS 7816-I4 Server<o:p></o:p></p>
</td>
</tr>
<tr style="height: 15pt;">
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">CAB-ACE<o:p></o:p></p>
</td>
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">AC Power Cord (Europe), C13, CEE 7,
1.5M<o:p></o:p></p>
</td>
</tr>
<tr style="height: 15pt;">
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">CON-CSSPD-16I4CCX1<o:p></o:p></p>
</td>
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">SHARED SUPP SDS HW Only MCS 7816-I4
Server<o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><br>
Are the anything that I am missing from the hardware, software
and license point of view?<br>
<br>
Kind regards,<br>
--<br>
Dew Swen<br>
CCVP, CCNP<o:p></o:p></p>
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