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Jason,<br>
Actually they only want simple IVR. There are no agents. IVR directs
callers to the departments.<br>
Which product does this job?<br>
<br>
<br>
On 01.10.2010 15:25, Jason Aarons (US) wrote:
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<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);">Since your running with UCCE (Unified Contact
Center Express) I would stop refereeing to it as IP-IVR, but
rather UCCX, otherwise you confuse people. The same
software works as UCCX or IP-IVR with UCCE.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);">I suspect if you get the lower end hardware 7816
you’ll have little runway for future software upgrades.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);">I would look at UCCX 8x bundle versus 7x if this
is a new deployment.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);">Are their Agent licenses included and what type?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);"><o:p> </o:p></span></p>
<div>
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rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color;
padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt;
font-family:
"Tahoma","sans-serif"; color:
windowtext;">From:</span></b><span style="font-size:
10pt; font-family:
"Tahoma","sans-serif"; color:
windowtext;"> <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[<a class="moz-txt-link-freetext" href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On
Behalf Of </b>Dew Swen<br>
<b>Sent:</b> Friday, October 01, 2010 1:53 AM<br>
<b>To:</b> VoIPgroup<br>
<b>Subject:</b> [cisco-voip] IPIVR ordering<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi everybody,<br>
<br>
I am not very familiar with IPIVR, but I have to order a
solution. This is the output from ordering tool:<o:p></o:p></p>
<table class="MsoNormalTable" style="width: 418.5pt;" border="0"
cellpadding="0" cellspacing="0" width="558">
<tbody>
<tr style="height: 15pt;">
<td style="width: 109pt; padding: 0in; height: 15pt;"
width="145">
<p class="MsoNormal">IVR-70-NEW-BUNDLE<o:p></o:p></p>
</td>
<td style="width: 310pt; padding: 0in; height: 15pt;"
width="413">
<p class="MsoNormal">IPIVR 7.0 New Deployment<o:p></o:p></p>
</td>
</tr>
<tr style="height: 15pt;">
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">IVR-70-NEW<o:p></o:p></p>
</td>
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">IPIVR 7.0 New Server<o:p></o:p></p>
</td>
</tr>
<tr style="height: 15pt;">
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">IVR-70-NEW-E-HAS<o:p></o:p></p>
</td>
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">IPIVR 7.0 HA Dual Server, 5 Port
Software<o:p></o:p></p>
</td>
</tr>
<tr style="height: 15pt;">
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">IVR-70-7816H-HAS<o:p></o:p></p>
</td>
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">IPIVR 7.0 HA Server SW for 7816H or
exact HP equivalent<o:p></o:p></p>
</td>
</tr>
<tr style="height: 15pt;">
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">CCXIVR-70DB2PS1<o:p></o:p></p>
</td>
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">CCX or IVR 7.0 MS SQL 2K Server 2
Processors Software<o:p></o:p></p>
</td>
</tr>
<tr style="height: 15pt;">
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">IVR-70-PORT1<o:p></o:p></p>
</td>
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">IPIVR 7.0 Port Qty 1<o:p></o:p></p>
</td>
</tr>
<tr style="height: 15pt;">
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">MCS-7816-I4-CCX1<o:p></o:p></p>
</td>
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">HW Only MCS 7816-I4 Server<o:p></o:p></p>
</td>
</tr>
<tr style="height: 15pt;">
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">CAB-ACE<o:p></o:p></p>
</td>
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">AC Power Cord (Europe), C13, CEE 7,
1.5M<o:p></o:p></p>
</td>
</tr>
<tr style="height: 15pt;">
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">CON-CSSPD-16I4CCX1<o:p></o:p></p>
</td>
<td style="padding: 0in; height: 15pt;">
<p class="MsoNormal">SHARED SUPP SDS HW Only MCS 7816-I4
Server<o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><br>
Are the anything that I am missing from the hardware, software
and license point of view?<br>
<br>
Kind regards,<br>
--<br>
Dew Swen<br>
CCVP, CCNP<o:p></o:p></p>
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