<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>I would be interested in hearing about this as well.<br><br>I also believe that transfers to internal parties behave the same way.<br><br>For example: Extension A calls an offnet long distance number then transfers to extension B after 1 minute.<br><br>In this case, your CDR will only show a 1 minute LD call from extension A. I _think_ the CDR will show the transfer as a call from the LD number to extension B which doesn't show up as a billable call.<br><br>I believe some CDR processing companies can catch this by using the call leg identifiers, but it's not easy.<br><span><br><span name="x"></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it. <br> - LFJ (with apologies to Mr. Popeil)<br><span name="x"></span><br></span><br><hr id="zwchr"><b>From: </b>"Sandy Lee" <Sandy.Lee@dti.ulaval.ca><br><b>To: </b>cisco-voip@puck.nether.net<br><b>Sent: </b>Tuesday, October 5, 2010 9:55:59 AM<br><b>Subject: </b>[cisco-voip] CDR and billing questions<br><br>
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<p class="MsoNormal"><span lang="FR">Hi everyone,</span></p>
<p class="MsoNormal"><span lang="FR"> </span></p>
<p class="MsoNormal">In UCM 7.1(5) we’re not able to identify from which
extension the call was made when it’s a transfer between external parties.
For example, I receive an external call from (A) and I transfer/conference with
another external LD number (B). The call from A to B appears in the CDR, but
there is no way our billing app can “match” with my extension, so the
billing app can’t bill back my extension for the call. Is there a
parameter somewhere to solve this issue?</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">In CUCM 4.1(3) we couldn’t do it either but we could
live with it because we didn’t have a lot of those. We have a legacy PBX
and from its CDR, the billing app can do it. Until this summer, our main number
was going through the legacy PBX, so we could match the DNs. But now, our main
number has been transferred on the IP telephony side and we have to be able to
bill back.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">I can’t block offnet to offnet transfers, this is not
an option for me. </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Thanks for any input on this.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal" style="margin-bottom: 12pt;"><span style="font-size: 10pt;">Sandy.</span><span style="font-size: 10pt; color: navy;"></span></p>
<p class="MsoNormal"> </p>
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