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You can follow the transfer in CDRs to identify the original leg and
the consult leg. It is possible and done. Kudos to the CDR billing
partners who work through the logic to make it happen.<br>
<br>
/wes<br>
<br>
sashank wrote:
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<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">What
happens if the c alls are transferred to auto attendant on
unity connection. A call comes from outside and the welcome prompt
comes up and
if the user will dial an internal extension the call will be routed to
the
extension. Here is the thing, when you see the CDR’s fpr incoming
calls, the it
shows that all the incoming calls are routed to the auto attendant
pilot number,
even if they dial the internal extension. So I don’t think that any
work around
is there for this.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span
style="font-size: 10.5pt; font-family: Consolas; color: rgb(31, 73, 125);">Warm
Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10.5pt; font-family: Consolas; color: rgb(31, 73, 125);">Venkata
Sasanka.pathi(-91 950 265 2290)<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10.5pt; font-family: Consolas; color: rgb(31, 73, 125);">Consultant
| unified communications<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10.5pt; font-family: Consolas; color: rgb(31, 73, 125);">Locuz
Enterprise Solutions Ltd. (A Subsidiary of 3i-Infotech)<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10.5pt; font-family: Consolas; color: rgb(31, 73, 125);">(office:914066115656)<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10.5pt; font-family: Consolas; color: rgb(31, 73, 125);"> <a
moz-do-not-send="true" href="mailto:sasanka.pathi@locuz.com"><span
style="color: blue;">sasanka.pathi@locuz.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10.5pt; font-family: Consolas; color: rgb(31, 73, 125);"><a
moz-do-not-send="true" href="http://www.locuz.com"><span
style="color: blue;">www.locuz.com</span></a><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<div>
<div
style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif";">
<a class="moz-txt-link-abbreviated" href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[<a class="moz-txt-link-freetext" href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On
Behalf Of </b>Ryan Ratliff<br>
<b>Sent:</b> Tuesday, October 05, 2010 8:05 PM<br>
<b>To:</b> Lelio Fulgenzi<br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] CDR and billing questions<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The information is all there in the CDR records
it's up to
the 3rd party to use it.<o:p></o:p></p>
<div>
<p class="MsoNormal"><a moz-do-not-send="true"
href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_0_2/cdrdef/cdrex.html#wp1245778">http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_0_2/cdrdef/cdrex.html#wp1245778</a><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal"><span
style="font-family: "Helvetica","sans-serif";">-Ryan<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal">On Oct 5, 2010, at 10:01 AM, Lelio Fulgenzi
wrote:<o:p></o:p></p>
</div>
<p class="MsoNormal"><br>
<br>
<span class="apple-style-span"><span
style="font-size: 13.5pt; font-family: "Lucida Grande","serif";"><o:p></o:p></span></span></p>
<div>
<div>
<p class="MsoNormal" style="margin-bottom: 12pt;"><span
style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;">I
would be interested in
hearing about this as well.<br>
<br>
I also believe that transfers to internal parties behave the same way.<br>
<br>
For example: Extension A calls an offnet long distance number then
transfers to
extension B after 1 minute.<br>
<br>
In this case, your CDR will only show a 1 minute LD call from extension
A. I
_think_ the CDR will show the transfer as a call from the LD number to
extension B which doesn't show up as a billable call.<br>
<br>
I believe some CDR processing companies can catch this by using the
call leg
identifiers, but it's not easy.<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
Cooking with unix is easy. You just sed it and forget it.<span
class="apple-converted-space"> </span><br>
- LFJ (with apologies to Mr. Popeil)<br>
<br>
</span><span
style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;"><o:p></o:p></span></p>
<div class="MsoNormal" style="text-align: center;" align="center"><span
style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;">
<hr id="zwchr" align="center" size="2" width="100%"></span></div>
<p class="MsoNormal" style="margin-bottom: 12pt;"><b><span
style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;">From:<span
class="apple-converted-space"> </span></span></b><span
style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;">"Sandy
Lee"
<<a moz-do-not-send="true" href="mailto:Sandy.Lee@dti.ulaval.ca">Sandy.Lee@dti.ulaval.ca</a>><br>
<b>To:<span class="apple-converted-space"> </span></b><a
moz-do-not-send="true" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Sent:<span class="apple-converted-space"> </span></b>Tuesday,
October 5,
2010 9:55:59 AM<br>
<b>Subject:<span class="apple-converted-space"> </span></b>[cisco-voip]
CDR
and billing questions<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: black;"
lang="FR">Hi everyone,</span><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: black;"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: black;"
lang="FR"> </span><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: black;"><o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: black;">In
UCM 7.1(5) we’re not able to identify from which extension the
call was made when it’s a transfer between external parties. For
example, I
receive an external call from (A) and I transfer/conference with
another
external LD number (B). The call from A to B appears in the CDR, but
there is
no way our billing app can “match” with my extension, so the billing
app can’t
bill back my extension for the call. Is there a parameter somewhere to
solve
this issue?<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: black;"> <o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: black;">In
CUCM 4.1(3) we couldn’t do it either but we could live with it
because we didn’t have a lot of those. We have a legacy PBX and from
its CDR,
the billing app can do it. Until this summer, our main number was going
through
the legacy PBX, so we could match the DNs. But now, our main number has
been transferred
on the IP telephony side and we have to be able to bill back.<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: black;"> <o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: black;">I
can’t block offnet to offnet transfers, this is not an option
for me.<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: black;"> <o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: black;">Thanks
for any input on this.<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: black;"> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom: 12pt;"><span
style="font-size: 10pt; font-family: "Calibri","sans-serif"; color: black;">Sandy.</span><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: black;"><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: black;"> <o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;"><br>
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style="font-size: 13.5pt; font-family: "Lucida Grande","serif";">_______________________________________________<br>
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<p class="MsoNormal"><o:p> </o:p></p>
</div>
</div>
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