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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>What happens if the c alls are transferred to auto attendant on
unity connection. A call comes from outside and the welcome prompt comes up and
if the user will dial an internal extension the call will be routed to the
extension. Here is the thing, when you see the CDR’s fpr incoming calls, the it
shows that all the incoming calls are routed to the auto attendant pilot number,
even if they dial the internal extension. So I don’t think that any work around
is there for this.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:#1F497D'>Warm Regards,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:#1F497D'>Venkata Sasanka.pathi(-91 950 265 2290)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:#1F497D'>Consultant | unified communications<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:#1F497D'>Locuz Enterprise Solutions Ltd. (A Subsidiary of 3i-Infotech)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:#1F497D'>(office:914066115656)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:#1F497D'> <a href="mailto:sasanka.pathi@locuz.com"><span
style='color:blue'>sasanka.pathi@locuz.com</span></a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:#1F497D'><a href="http://www.locuz.com"><span style='color:blue'>www.locuz.com</span></a><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Ryan Ratliff<br>
<b>Sent:</b> Tuesday, October 05, 2010 8:05 PM<br>
<b>To:</b> Lelio Fulgenzi<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] CDR and billing questions<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The information is all there in the CDR records it's up to
the 3rd party to use it.<o:p></o:p></p>
<div>
<p class=MsoNormal><a
href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_0_2/cdrdef/cdrex.html#wp1245778">http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_0_2/cdrdef/cdrex.html#wp1245778</a><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<p class=MsoNormal><span style='font-family:"Helvetica","sans-serif"'>-Ryan<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<p class=MsoNormal>On Oct 5, 2010, at 10:01 AM, Lelio Fulgenzi wrote:<o:p></o:p></p>
</div>
<p class=MsoNormal><br>
<br>
<span class=apple-style-span><span style='font-size:13.5pt;font-family:"Lucida Grande","serif"'><o:p></o:p></span></span></p>
<div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif";color:black'>I would be interested in
hearing about this as well.<br>
<br>
I also believe that transfers to internal parties behave the same way.<br>
<br>
For example: Extension A calls an offnet long distance number then transfers to
extension B after 1 minute.<br>
<br>
In this case, your CDR will only show a 1 minute LD call from extension A. I
_think_ the CDR will show the transfer as a call from the LD number to
extension B which doesn't show up as a billable call.<br>
<br>
I believe some CDR processing companies can catch this by using the call leg
identifiers, but it's not easy.<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
Cooking with unix is easy. You just sed it and forget it.<span
class=apple-converted-space> </span><br>
- LFJ (with apologies to Mr. Popeil)<br>
<br>
</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><o:p></o:p></span></p>
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style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>
<hr size=2 width="100%" align=center id=zwchr>
</span></div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif";color:black'>From:<span
class=apple-converted-space> </span></span></b><span style='font-size:
10.0pt;font-family:"Verdana","sans-serif";color:black'>"Sandy Lee"
<<a href="mailto:Sandy.Lee@dti.ulaval.ca">Sandy.Lee@dti.ulaval.ca</a>><br>
<b>To:<span class=apple-converted-space> </span></b><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Sent:<span class=apple-converted-space> </span></b>Tuesday, October 5,
2010 9:55:59 AM<br>
<b>Subject:<span class=apple-converted-space> </span></b>[cisco-voip] CDR
and billing questions<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span lang=FR style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>Hi everyone,</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span lang=FR style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'><o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>In UCM 7.1(5) we’re not able to identify from which extension the
call was made when it’s a transfer between external parties. For example, I
receive an external call from (A) and I transfer/conference with another
external LD number (B). The call from A to B appears in the CDR, but there is
no way our billing app can “match” with my extension, so the billing app can’t
bill back my extension for the call. Is there a parameter somewhere to solve
this issue?<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'> <o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>In CUCM 4.1(3) we couldn’t do it either but we could live with it
because we didn’t have a lot of those. We have a legacy PBX and from its CDR,
the billing app can do it. Until this summer, our main number was going through
the legacy PBX, so we could match the DNs. But now, our main number has been transferred
on the IP telephony side and we have to be able to bill back.<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'> <o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>I can’t block offnet to offnet transfers, this is not an option
for me.<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'> <o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>Thanks for any input on this.<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;
font-family:"Calibri","sans-serif";color:black'>Sandy.</span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><br>
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<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Lucida Grande","serif"'>_______________________________________________<br>
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<p class=MsoNormal><o:p> </o:p></p>
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