<div dir="ltr">You can use xml document containing list of holidays and define opening and closing times as parameters so that you can change them easily.<br><br>HTH<br><br>Abebe Amare<br><br><br><div class="gmail_quote">On Thu, Oct 14, 2010 at 6:02 AM, Joe Papesh <span dir="ltr"><<a href="mailto:netpappy@gmail.com">netpappy@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">You could set the Call Center to be open all the time (well, the earliest, and latest that it would ever be) as long as at least 1 person is logged into the ACD, and then the Supervisor is just responsible for managing when people are logged in. I have all my ACDs set to close if there is nobody logged in, so that if the Supervisor needs to have a team meeting I don't have to be involved. They just log their people off :) Otherwise, XML or Database (if you have Premium) is probably the best bet, and I would just do it by creating them a management script to call into that sets the ACD Open or Closed, rather than trying to have them specify a time etc... I have actually done something similar with XML where our Help Desk can call a "management" script and transfer the queue to their WiFi phone during the slow time, or specify a pre-recorded prompt to notify callers that they are already aware of issues with XYZ system.<div>
<br></div><div>I hope that helps,</div><div>--Joe<div><div></div><div class="h5"><br><div><br><br><div class="gmail_quote">On Wed, Oct 13, 2010 at 1:38 PM, Tanner Ezell <span dir="ltr"><<a href="mailto:tanner.ezell@gmail.com" target="_blank">tanner.ezell@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">XML file is your best bet, similar to the holiday schedule.<br>
<div><div></div><div><br>
On Wed, Oct 13, 2010 at 8:58 AM, Dockendorf, Dave<br>
<<a href="mailto:Dave.Dockendorf@ecolab.com" target="_blank">Dave.Dockendorf@ecolab.com</a>> wrote:<br>
><br>
> I have a request from a Call Center Supervisor to be able to dynamically<br>
> change the hours of their Call Center themselves. Currently, I have that<br>
> set with time of day logic within the Application Script.<br>
><br>
> Does anyone know of another way to accomplish this?<br>
><br>
> I had tested using an XML document that was used in a subscript, that would<br>
> allow anyone to change a document and effectively set the holiday schedule<br>
> at any time. Has anyone tried to do something similar with the time of day,<br>
> or found another way for this to be changed dynamically? (and by time of<br>
> day I meant setting the hours of business)<br>
><br>
> Please let me know if you have any ideas.<br>
><br>
> Thanks<br>
><br>
> Dave Dockendorf<br>
> Lead Network Engineer - Unified Communication Services<br>
> Information Services - Global Production Operations<br>
><br>
> ECOLAB<br>
> 655 Lone Oak Drive, ESC E-308-12<br>
> Eagan, MN 55121<br>
><br>
> T +1 651-795-5105<br>
> C +1 651-248-7040<br>
> F +1 651-204-7500<br>
><br>
> <a href="mailto:dave.dockendorf@ecolab.com" target="_blank">dave.dockendorf@ecolab.com</a><br>
><br>
> CONFIDENTIALITY NOTICE:<br>
> This e-mail communication and any attachments may contain proprietary and<br>
> privileged information for the use of the designated recipients named above.<br>
> Any unauthorized review, use, disclosure or distribution is prohibited.<br>
> If you are not the intended recipient, please contact the sender by reply<br>
> e-mail and destroy all copies of the original message.<br>
><br>
><br>
</div></div>> _______________________________________________<br>
> cisco-voip mailing list<br>
> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
><br>
><br>
<br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
</blockquote></div><br></div></div></div></div>
<br>_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
<br></blockquote></div><br></div>