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<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I’m not aware of an option to “replace” the hold tone. You could
do a forward busy on the DN of the device to a CTI port controlled by CRS, play
the busy prompt and then …<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I personally think this is a lot of configuration and would involve
CRS scripting programming and would also involve a second point of failure.<o:p></o:p></span></p>
<p class=MsoNormal><a name="_MailEndCompose"><span lang=EN-US style='font-size:
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></a></p>
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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Syed Khalid Ali<br>
<b>Sent:</b> vrijdag 15 oktober 2010 7:27<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] how replace the busy or ringback tone with custom
prompts?<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>hi,<br>
<br>
If a user is already on a call, the callie hears the ringback tone. Can we
change this to custom prompts like the " user is on another call"<br>
<br>
We are running CCM 4.2 and CRS 4.0<br clear=all>
<br>
-- <br>
Thanks,<br>
Syed Khalid Ali<o:p></o:p></p>
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