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vLink=purple link=blue>
<DIV><SPAN class=114185905-16102010><FONT face=Arial color=#0000ff size=2>Thanks
Ahmed,</FONT></SPAN></DIV>
<DIV><SPAN class=114185905-16102010><FONT face=Arial color=#0000ff size=2>Could
this be a version incompatibility issue, we are running CM 4.1 while the Etalk
software is one of the latest versions.</FONT></SPAN></DIV>
<DIV><SPAN class=114185905-16102010><FONT face=Arial color=#0000ff
size=2>Also, are there extenion numbers or other info in the wav files that
it might not be able to decipher. How does it identify the packets belonging to
one conversation?</FONT></SPAN></DIV>
<DIV><SPAN class=114185905-16102010><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=114185905-16102010><FONT face=Arial color=#0000ff
size=2>Regards</FONT></SPAN></DIV>
<DIV> </DIV><BR>
<P><FONT face=Verdana color=black size=2>Tahir Uddin<BR>Assistant Vice President
/ Information Technology Officer<BR>Information Technology Division -
Mgmt.<BR>Information Technology Division<BR>Phone: +966-1-276-3000 ext.
5305<BR>Email: tahir.uddin@riyadbank.com<BR><BR><B><FONT face=verdana
color=green size=2></FONT></B><BR><B><FONT face=verdana color=green
size=2></FONT></B></P><BR></FONT>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Ahmed Elnagar
[mailto:ahmed_elnagar@rayacorp.com] <BR><B>Sent:</B> Wednesday, October 13, 2010
6:50 PM<BR><B>To:</B> Tahir Uddin<BR><B>Cc:</B> voyp list<BR><B>Subject:</B> RE:
[cisco-voip] Voice recording issue<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">It
must be a problem in the recording servers in interpreting the sniffed voice
streams and reconstructing the wav files, I saw this problem a lot in other
product and every time it happen the vendor has to change their
code!!!<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<DIV>
<DIV>
<P class=MsoNormal style="BACKGROUND: white"><SPAN
style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"> </SPAN><SPAN
style="FONT-SIZE: 10.5pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Best
Regards;<o:p></o:p></SPAN></P>
<P class=MsoNormal style="BACKGROUND: white"><SPAN
style="FONT-SIZE: 10.5pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">
Ahmed Elnagar<o:p></o:p></SPAN></P>
<P class=MsoNormal style="BACKGROUND: white"><SPAN
style="FONT-SIZE: 10.5pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">
Senior Network PS Engineer<o:p></o:p></SPAN></P>
<P class=MsoNormal style="BACKGROUND: white"><SPAN
style="FONT-SIZE: 10.5pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">
Mob: +2019-0016211<o:p></o:p></SPAN></P>
<P class=MsoNormal style="BACKGROUND: white"><SPAN
style="FONT-SIZE: 10.5pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">
CCIE#24697 (Voice)<o:p></o:p></SPAN></P>
<P class=MsoNormal style="BACKGROUND: white"><SPAN
style="FONT-SIZE: 10.5pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"> <IMG
id=Picture_x0020_0 height=63 alt=ccie_voice_large.gif
src="cid:114185905@16102010-055F" width=63><o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B>On Behalf Of </B>Tahir Uddin<BR><B>Sent:</B> Wednesday, October 13, 2010 4:25
PM<BR><B>To:</B> voyp list<BR><B>Subject:</B> [cisco-voip] Voice recording
issue<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">Hi,
</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">We have
call manager express and Etalk recorders</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">We have
an issue where the recording files for each call is getting mixed up. When agent
A talks to customer A and agent B talks to customer B, in the recording files,
we hear agent A interlaced with customer B. Has anyone come across this issue.
</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">I am
probably not providing enough information on this, just wanted to get an initial
take to start out.</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">Regards</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Arial','sans-serif'">Tahir</SPAN><o:p></o:p></P></DIV>
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