LYNC does not have a call center.<br><br>However I think there is a 3rd party one that Microsoft blesses. It simply integrates with SIP.<br>
<br><br><div class="gmail_quote">On Mon, Oct 18, 2010 at 3:20 PM, Scott Voll <span dir="ltr"><<a href="mailto:svoll.voip@gmail.com">svoll.voip@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
Contact Center?<div><br></div><div>Does OCS / LYNC have a contact center?</div><div><br></div><div>I have not looked in depth into OCS, but I'm guessing that cisco has better reporting.</div><div><br></div><div>As for support, I'm guessing if it's like exchange your kind of on your own, or paying a pretty hefty cost on each support call.</div>
<div><br></div><div>Those come to mind.</div><div><br></div><div>Scott</div><div><br></div><div><br><br><div class="gmail_quote">On Sun, Oct 17, 2010 at 4:12 AM, JA Colmenares <span dir="ltr"><<a href="mailto:sforcejr@yahoo.com" target="_blank">sforcejr@yahoo.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"><table border="0" cellpadding="0" cellspacing="0"><tbody><tr><td style="font: inherit;" valign="top">
<font face="monospace" size="4"><span style="font-size: 14px; line-height: 16px;"><span style="font-family: Arial,hevetica,sans-serif; line-height: 18px; font-size: 12px; color: rgb(55, 75, 91);"><div style="margin: 0px; padding: 0px; width: 576px;">
<div style="margin: 0px 0px 10px; padding: 0px 0px 9px; clear: none; background-color: transparent;">
<h2 style="margin: 0pt 0pt 6px; padding: 0px 0px 10px; color: rgb(47, 102, 128); font-weight: normal; font-size: 18px; width: auto; text-decoration: none; font-family: Arial,sans; line-height: 22px; text-shadow: none;">
<span style="color: rgb(55, 75, 91); font-family: Arial,hevetica,sans-serif; line-height: 18px; font-size: 12px;">If you were asked why choosing CUC 8.X over OCS/Lync 2010 when the costs of setup and licensing for the MIcrosoft solution are much cheaper?. Please take my word about being cheaper due to particular circumstances in our company.</span></h2>
</div></div><div style="margin: 0px; padding: 0px 0px 3px; overflow-x: auto; overflow-y: hidden;"><div style="margin: 0px 0px 15px; padding: 2px; overflow: visible; clear: both; width: 570px;">
<p style="padding: 0px; margin: 0px; min-height: 8pt;"> </p><p style="padding: 0px; margin: 0px;">
What would your reply be? , I need help justifying the CISCO option. I read this document:</p><p style="padding: 0px; margin: 0px; min-height: 8pt;">
</p><p style="padding: 0px; margin: 0px;"><a href="https://webmail.duckcreektech.com/owa/redir.aspx?C=7d9a2103295c47799dacf3a191228bc1&URL=http%3a%2f%2fwww.cisco.com%2fen%2fUS%2fsolutions%2fcollateral%2fns151%2fC11-604516-00_Evaluating_UC_Solutions_WP.pdf" style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); text-decoration: underline;" target="_blank"><span style="margin: 0px; padding: 0px;">http://www.cisco.com/en/US/solutions/collateral/ns151/C11-604516-00_Evaluating_UC_Solutions_WP.pdf</span></a></p>
<p style="padding: 0px; margin: 0px; min-height: 8pt;"> </p><p style="padding: 0px; margin: 0px;">
I need a more objective and unbiased resource. If you believe you can still take a "jab" on the cost aspect, elaborate on it. But I am looking more on the benefits and robustness of the solution. A Hybrid solution is not an option. Either all CISCO or all Microsoft.</p>
<p style="padding: 0px; margin: 0px; min-height: 8pt;"> </p><p style="padding: 0px; margin: 0px;">
Not even CISCO partners in my area have been able to provide solid answers to this question.</p><p style="padding: 0px; margin: 0px; min-height: 8pt;">
</p><p style="padding: 0px; margin: 0px;">Thanks</p><p style="padding: 0px; margin: 0px; min-height: 8pt;">
</p><p style="padding: 0px; margin: 0px;">John</p></div></div></span></span></font></td></tr></tbody></table><br>
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