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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>You need a 3<sup>rd</sup> party software application like Zoom CallRec to work with the Silent Monitoring Feature, it’s doesn’t work standalone I would follow up with a Cisco Partner in your area with Unified Communications expertise.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Zoom Call Rec<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a href="http://www.zoomint.com/en/products/livemon/features-and-benefits">http://www.zoomint.com/en/products/livemon/features-and-benefits</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>polo person<br><b>Sent:</b> Wednesday, October 20, 2010 8:31 AM<br><b>To:</b> wsisk@cisco.com<br><b>Cc:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] Call monitoring<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Thanks for this Wes, but the link didnt get me very far.<br> <br>Silent Monitor is what I want, but I couldn't find anything referencing that using your link, and the search didnt help either.<br> <br>Simon<br> <o:p></o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><hr size=2 width="100%" align=center id=stopSpelling></span></div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Date: Mon, 18 Oct 2010 11:07:59 -0400<br>From: <a href="mailto:wsisk@cisco.com">wsisk@cisco.com</a><br>To: <a href="mailto:poloperson57@hotmail.com">poloperson57@hotmail.com</a><br>CC: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>Subject: Re: [cisco-voip] Call monitoring<br><br>silent monitoring feature:<br><a href="http://tools.cisco.com/Support/SNMP/do/BrowseOID.do?local=en" target="_blank">http://tools.cisco.com/Support/SNMP/do/BrowseOID.do?local=en</a><br><br>you need a separate software package to invoke it such as IPCC or Verint.<br><br>/Wes<br><br>polo person wrote: <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Hi,<br> <br>I've been asked to look into how we can monitor calls for training purposes on our Call Manager 7.1.3<br> <br>I'm tryting to think of all the various ways to do this, but ultimately we need to be able to listen in to calls, but not to be heard wbhilst listening in.<br> <br>Has anyone got any good ideas how best to do this?<br> <br>Thanks<br> <br>Simon<o:p></o:p></span></p><pre style='text-align:center'><hr size=4 width="90%" align=center></pre><pre><o:p> </o:p></pre><pre>_______________________________________________<o:p></o:p></pre><pre>cisco-voip mailing list<o:p></o:p></pre><pre><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><o:p></o:p></pre><pre><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></pre><pre> <o:p></o:p></pre></div></body></html>
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