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<p class="MsoNormal">Jason,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Go to your call handler, find the greeting that is being played. In the middle of the page under the “During Greeting” section, there is a checkbox called “Allow Transfers to Numbers Not Associated with Users or Call Handlers”. Do you
have that box checked? If not, check it and let us know if it works. I think they added that in 7.x. I remember the old days where you had to create call handlers for each non-subscriber if you wanted to be able to dial those extensions from a greeting.
Not anymore!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal">Kevin<o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Jason Aarons (US)<br>
<b>Sent:</b> Thursday, October 21, 2010 11:29 PM<br>
<b>To:</b> cisco-voip (cisco-voip@puck.nether.net)<br>
<b>Subject:</b> [cisco-voip] Unity 8x Call Handler > Opening Greeting > Allow callers to dial an extension during greeting<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Our Unity subscribers all have a 10-digit extensions (eg 904-555-4444)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">In CallManager the phones have a 10-digit DN (eg 904-555-4444), with a Translation Pattern that allows 1XXXX to expand to 904-555-XXXX. You can dial 5 digits from phone to phone and it expands to 10 digits.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">In a the Opening Greeting Call Handler is there a way to allow callers inputting 1XXXX to transfer to CallManager to do the expansion work and ring a phone? Since 1XXXX doesn’t match a subscriber you just get an error message today.
<o:p></o:p></p>
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