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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The reason that Cisco did not proactively act based on your
earlier case is probably because they are just really, really incompetent with
daylight savings time. Have they EVER had a year where they’ve got it
right? Maybe we should just be filing bugs for the rare occasions when it *<b>does</b>*
work.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>-- <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Mike Norton<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I.T. Support<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Peace Wapiti School Division No. 76<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Helpdesk: 780-831-3080<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Direct: 780-831-3076<o:p></o:p></span></p>
<p class=MsoNormal><a name="_MailEndCompose"><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></a></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Ahmed Elnagar<br>
<b>Sent:</b> October-25-10 3:15 PM<br>
<b>To:</b> MIHI; Reto Gassmann<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Wrong time on IP Phones 7960<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Here you go<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Bug ID: CSCtj70240 “ not listed on site yet”<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>BTW the 69xx is also affected<o:p></o:p></span></p>
<p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:red'>The strange thing is that I have opened a
case with TAC a month ago for this issue “as I am in a +2 time zone that
changes DST in last of September not in the last of October as other +2 areas
and I just got a response from them today when they got more hits on that case
from other countries”…why they did not do a proactive action from
my case “and properly others opened cases for it”.<o:p></o:p></span></b></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><span lang=EN-US
style='font-size:10.0pt;font-family:"Arial","sans-serif"'> </span><span
lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>An issue appeared on CUCM 7.1.x with some phones (7940 and
7960). We are currently trying to address this issue, and our development team
is working on it.<br>
<br>
Problem Symptoms:<br>
<br>
Time of Day routing is one hour forward schedule.<br>
The display time on Cisco IP Phone models listed
in the problem description reflect one hour behind the current local time
before Daylight Saving Time occurs.<br>
<br>
Workaround/Solution<br>
<br>
Workaround #1<br>
Affected customers can choose to do nothing and
wait for the time to automatically update.<br>
<br>
Workaround #2<br>
Time of Day Routing<br>
<br>
Adjust the time schedules behind one hour.<br>
<br>
Cisco IP Phones<br>
<br>
1. Choose System > Date /
Time Group from CUCM Admin.<br>
2. Create a new Date / Time
group that is one hour ahead of local time.<br>
3. Choose System > Device
pool.<br>
4. Create a New Device pool and
assign the (one hour ahead Date time group) to this new device pool.<br>
5. Assign the new device pool
to the Cisco IP Phones that display the incorrect time.<br>
<br>
Note: The CUCM time updates occur automatically (dates vary per time
zone).<br>
Change your Time of Day Routing and Device Pools back to the original
Date / Time group accordingly.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div>
<p class=MsoNormal style='background:white'><span lang=EN-US style='font-size:
10.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span
lang=EN-US style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Best Regards;<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span lang=EN-US style='font-size:
10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'> Ahmed Elnagar<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span lang=EN-US style='font-size:
10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'> Senior Network
PS Engineer<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span lang=EN-US style='font-size:
10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'> Mob:
+2019-0016211<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span lang=EN-US style='font-size:
10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'> CCIE#24697
(Voice)<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span lang=EN-US style='font-size:
10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'> <img width=63
height=63 id="Picture_x0020_0" src="cid:image001.jpg@01CB7465.FE7EE8C0"
alt="Description: ccie_voice_large.gif"><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>MIHI<br>
<b>Sent:</b> Monday, October 25, 2010 7:35 PM<br>
<b>To:</b> 'Reto Gassmann'<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Wrong time on IP Phones 7960<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hi Reto,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Try <b>Africa/Windhoek*</b>. This is also GMT+1 and works for me
on 7960.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Let me know if it works for you too,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Marton<o:p></o:p></span></p>
<p class=MsoNormal><span lang=HU style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Reto Gassmann<br>
<b>Sent:</b> Monday, October 25, 2010 1:53 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Wrong time on IP Phones 7960<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span lang=HU><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span lang=HU>Hello group<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=HU> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=HU>this morning we found our IP Phones 7960
showing the wrong time. They all switched to winter time this weekend and are
now one hour behind. Other phone types (7961, 7970) are showing the right time.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=HU> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=HU>Has anyone the same problem?<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=HU> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=HU>Location: Switzerland<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=HU>CUCM: 7.1(3a) (7.1.3.20000-2)<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=HU>Phone load 7960: P00308010100<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=HU>Time Zone (CMLocal): (GMT+1:00)
Europe/Amsterdam* <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=HU> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=HU>We have also tried other phone loads
(P00308010200 / P00308000900) with no success.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=HU>We have checked the Bug Tool Kit but
found nothing.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=HU> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=HU>Thanks for help<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=HU>Reto<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-US> <o:p></o:p></span></p>
</div>
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contained in this message is confidential and is intended for the addressee(s)
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