When this user's DN forwards to Unity (5.0), the caller hears the Unity Opening Greeting.  The user is set up with a subscriber in Unity with a matching DN.  The Voicemail Profile is the same as the one being used by everyone else.<br>
<br>Here is what I see from Unity Port Monitor:<br><br>"34","2010/10/26","09:35:52","Appl","attemptsignin"<br>"34","2010/10/26","09:35:52","Conv","State - d:\commserver\localize\scripts\attemptsignin.cde!Dummy"<br>
"34","2010/10/26","09:35:52","Conv","Event is [FalseEvent]"<br>"34","2010/10/26","09:35:52","Appl","phtransfer"<br>"34","2010/10/26","09:35:52","Conv","State - d:\commserver\localize\scripts\phtransfer.cde!LoadInfo"<br>
"34","2010/10/26","09:35:52","Conv","Event is [TrueEvent]"<br>"34","2010/10/26","09:35:52","Appl","phgreeting"<br>"34","2010/10/26","09:35:52","Conv","State - d:\commserver\localize\scripts\phgreeting.cde!AnswerPhone"<br>
"34","2010/10/26","09:35:53","Conv","Event is [TrueEvent]"<br>"34","2010/10/26","09:35:53","Conv","State - d:\commserver\localize\scripts\phgreeting.cde!LoadSubscriberMMData"<br>
"34","2010/10/26","09:35:53","Conv","Event is [TrueEvent]"<br>"34","2010/10/26","09:35:53","Conv","State - d:\commserver\localize\scripts\phgreeting.cde!Root"<br>
"34","2010/10/26","09:35:53","Disp","strSubscriberID = "<br>"34","2010/10/26","09:35:53","Conv","Event NULL"<br>"34","2010/10/26","09:35:53","Conv","State - d:\commserver\localize\scripts\phgreeting.cde!PlayGreeting"<br>
"34","2010/10/26","09:35:53","Conv","Call answered if needed"<br>"34","2010/10/26","09:35:53","Disp","Playing greeting for Call Handler:  Opening Greeting"<br>
<br>I am thinking that the line that has "strSubscriberID = " is significant, because it is populated with the DN/subscriber ID in other successful forwards to Unity.<br><br>I even modified the standard VM Profile and assigned to this user's DN with a mask containing his DN.<br>
<br>I can't see any differences in either the phone/DN setup or the Unity subscriber setup.<br><br>Could there be an issue with the user's subscriber record/mailbox?<br><br>Can anyone offer any hints?  I am banging my head.<br clear="all">
<br>-- <br>Dave Wolgast<br>Livonia, NY<br>