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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I compare Cisco to Microsoft response in DST changes, really Microsoft is amazing…even here in Egypt we have a month that we change the DST at all and this month doesn’t have a certain date every year, in other terms we change the clock “four” times a year each year two of these changes are different from the year before…and yet Microsoft release patches for these changes. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div><p class=MsoNormal style='background:white'><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'>Best Regards;<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'> Ahmed Elnagar<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'> Senior Network PS Engineer<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'> Mob: +2019-0016211<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'> CCIE#24697 (Voice)<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'> <img width=63 height=63 id="_x0000_i1026" src="cid:image001.jpg@01CB74B3.A7540320" alt="Description: ccie_voice_large.gif"><o:p></o:p></span></p></div></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Norton, Mike [mailto:mikenorton@pwsd76.ab.ca] <br><b>Sent:</b> Tuesday, October 26, 2010 1:02 AM<br><b>To:</b> Ahmed Elnagar; cisco-voip@puck.nether.net<br><b>Subject:</b> RE: [cisco-voip] Wrong time on IP Phones 7960<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The reason that Cisco did not proactively act based on your earlier case is probably because they are just really, really incompetent with daylight savings time. Have they EVER had a year where they’ve got it right? Maybe we should just be filing bugs for the rare occasions when it *<b>does</b>* work.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>-- <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Mike Norton<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I.T. Support<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Peace Wapiti School Division No. 76<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Helpdesk: 780-831-3080<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Direct: 780-831-3076<o:p></o:p></span></p><p class=MsoNormal><a name="_MailEndCompose"></a><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Ahmed Elnagar<br><b>Sent:</b> October-25-10 3:15 PM<br><b>To:</b> MIHI; Reto Gassmann<br><b>Cc:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] Wrong time on IP Phones 7960<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Here you go<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Bug ID: CSCtj70240 “ not listed on site yet”<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>BTW the 69xx is also affected<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:red'>The strange thing is that I have opened a case with TAC a month ago for this issue “as I am in a +2 time zone that changes DST in last of September not in the last of October as other +2 areas and I just got a response from them today when they got more hits on that case from other countries”…why they did not do a proactive action from my case “and properly others opened cases for it”.<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>An issue appeared on CUCM 7.1.x with some phones (7940 and 7960). We are currently trying to address this issue, and our development team is working on it.<br> <br> Problem Symptoms:<br> <br> Time of Day routing is one hour forward schedule.<br> The display time on Cisco IP Phone models listed in the problem description reflect one hour behind the current local time before Daylight Saving Time occurs.<br> <br> Workaround/Solution<br> <br> Workaround #1<br> Affected customers can choose to do nothing and wait for the time to automatically update.<br> <br> Workaround #2<br> Time of Day Routing<br> <br> Adjust the time schedules behind one hour.<br> <br> Cisco IP Phones<br> <br> 1. Choose System > Date / Time Group from CUCM Admin.<br> 2. Create a new Date / Time group that is one hour ahead of local time.<br> 3. Choose System > Device pool.<br> 4. Create a New Device pool and assign the (one hour ahead Date time group) to this new device pool.<br> 5. Assign the new device pool to the Cisco IP Phones that display the incorrect time.<br> <br> Note: The CUCM time updates occur automatically (dates vary per time zone).<br> Change your Time of Day Routing and Device Pools back to the original Date / Time group accordingly.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div><p class=MsoNormal style='background:white'><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'>Best Regards;<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'> Ahmed Elnagar<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'> Senior Network PS Engineer<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'> Mob: +2019-0016211<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'> CCIE#24697 (Voice)<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'> <img width=63 height=63 id="Picture_x0020_0" src="cid:image001.jpg@01CB74B3.A7540320" alt="Description: ccie_voice_large.gif"><o:p></o:p></span></p></div></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>MIHI<br><b>Sent:</b> Monday, October 25, 2010 7:35 PM<br><b>To:</b> 'Reto Gassmann'<br><b>Cc:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] Wrong time on IP Phones 7960<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi Reto,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Try <b>Africa/Windhoek*</b>. This is also GMT+1 and works for me on 7960.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Let me know if it works for you too,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Marton<o:p></o:p></span></p><p class=MsoNormal><span lang=HU style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Reto Gassmann<br><b>Sent:</b> Monday, October 25, 2010 1:53 PM<br><b>To:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> [cisco-voip] Wrong time on IP Phones 7960<o:p></o:p></span></p></div><p class=MsoNormal><span lang=HU><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=HU>Hello group<o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=HU> <o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=HU>this morning we found our IP Phones 7960 showing the wrong time. They all switched to winter time this weekend and are now one hour behind. Other phone types (7961, 7970) are showing the right time.<o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=HU> <o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=HU>Has anyone the same problem?<o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=HU> <o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=HU>Location: Switzerland<o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=HU>CUCM: 7.1(3a) (7.1.3.20000-2)<o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=HU>Phone load 7960: P00308010100<o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=HU>Time Zone (CMLocal): (GMT+1:00) Europe/Amsterdam* <o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=HU> <o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=HU>We have also tried other phone loads (P00308010200 / P00308000900) with no success.<o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=HU>We have checked the Bug Tool Kit but found nothing.<o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=HU> <o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=HU>Thanks for help<o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=HU>Reto<o:p></o:p></span></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><p class=MsoNormal>Disclaimer: NOTICE The information contained in this message is confidential and is intended for the addressee(s) only. If you have received this message in error or there are any problems please notify the originator immediately. The unauthorized use, disclosure, copying or alteration of this message is strictly forbidden. Raya will not be liable for direct, special, indirect or consequential damages arising from alteration of the contents of this message by a third party or as a result of any malicious code or virus being passed on. Views expressed in this communication are not necessarily those of Raya.If you have received this message in error, please notify the sender immediately by email, facsimile or telephone and return and/or destroy the original message. <o:p></o:p></p></div><DIV> </DIV>Disclaimer: NOTICE The information contained in this message is confidential and is intended for the addressee(s) only. If you have received this message in error or there are any problems please notify the originator immediately. The unauthorized use, disclosure, copying or alteration of this message is strictly forbidden. Raya will not be liable for direct, special, indirect or consequential damages arising from alteration of the contents of this message by a third party or as a result of any malicious code or virus being passed on. Views expressed in this communication are not necessarily those of Raya.If you have received this message in error, please notify the sender immediately by email, facsimile or telephone and return and/or destroy the original message. </body></html>