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<div class=Section1>
<p class=MsoNormal><span style='color:#1F497D'>Just a note, you can also use
the Bulk User Delete tool on answermonkey to empty mailboxes. The tools name
is a bit deceiving. It does have the capability to delete users, but also
additional settings to just empty mailboxes. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><b><span style='color:#404040'>Derek Wyss<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Wednesday, October 27, 2010 8:46 AM<br>
<b>To:</b> Sandy Lee<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] vmbox fulling with empty messages<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif";color:black'>don't know. when i tested it,
it worked. might be worth opening a case with the TAC.<br>
<br>
it's there to prevent the exact issue you were experiencing. which i can
totally see happening even on our end. ;)<br>
<br>
lelio<br>
<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
Cooking with unix is easy. You just sed it and forget it. <br>
- LFJ (with apologies to Mr. Popeil)<br>
<br>
<o:p></o:p></span></p>
<div class=MsoNormal align=center style='text-align:center'><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>
<hr size=2 width="100%" align=center id=zwchr>
</span></div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>From: </span></b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>"Sandy Lee" <Sandy.Lee@dti.ulaval.ca><br>
<b>To: </b>"Lelio Fulgenzi" <lelio@uoguelph.ca><br>
<b>Cc: </b>cisco-voip@puck.nether.net<br>
<b>Sent: </b>Wednesday, October 27, 2010 9:44:45 AM<br>
<b>Subject: </b>RE: [cisco-voip] vmbox fulling with empty messages<br>
<br>
<br>
</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Interesting, it’s already
enabled… Am I missing any other parameter or is it that the loop detection
doesn’t work ?</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<div>
<p class=MsoNormal><span lang=FR-CA style='font-size:10.0pt;color:#1F497D'>________________________________</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=FR-CA style='font-size:10.0pt;color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><b><span lang=FR-CA style='font-size:10.0pt;color:#1F497D'>Sandy
Lee</span></b><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=FR-CA style='font-size:10.0pt;color:#1F497D'>Analyste</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=FR style='font-size:10.0pt;color:#1F497D'>Division
des infrastructures</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=FR style='font-size:10.0pt;color:#1F497D'>Direction
des technologies de l'information</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=FR-CA style='font-size:10.0pt;color:#1F497D'>Université
Laval</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=FR style='font-size:10.0pt;font-family:Wingdings;
color:black'>(</span><span lang=FR style='font-size:10.0pt;color:black'>
418.656.2131, ext. 4420</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:9.0pt;color:#1F497D'><a
href="mailto:Sandy.Lee@dti.ulaval.ca" target="_blank"><span lang=FR>Courriel</span></a></span><span
lang=FR style='font-size:8.0pt;color:#1F497D'> — </span><span style='font-size:
9.0pt;color:#1F497D'><a href="http://www.dti.ulaval.ca/sgc/nous_joindre"
target="_blank"><span lang=FR>Nous joindre</span></a></span><span lang=FR
style='font-size:8.0pt;color:#1F497D'> — </span><span style='font-size:9.0pt;
color:#1F497D'><a
href="http://www.rec.ulaval.ca/lce/securite/confidentialite.htm" target="_blank"><span
lang=FR>Avis relatif à la confidentialité</span></a></span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span lang=FR
style='font-size:9.0pt;color:maroon'>VEUILLEZ PRENDRE NOTE DE MA NOUVELLE
ADRESSE ÉLECTRONIQUE </span></b><span lang=FR style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:navy'>: </span><span style='font-size:
10.0pt;color:navy'><a href="mailto:Sandy.Lee@dti.ulaval.ca" target="_blank"><span
lang=FR>Sandy.Lee@dti.ulaval.ca</span></a></span><span style='color:black'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span lang=FR style='color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color -moz-use-text-color'>
<p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif";color:black'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'> Lelio
Fulgenzi [mailto:lelio@uoguelph.ca] <br>
<b>Sent:</b> Wednesday, October 27, 2010 9:35 AM<br>
<b>To:</b> Sandy Lee<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] vmbox fulling with empty messages</span><span
style='color:black'><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal style='margin-left:.5in'><span style='color:black'> <o:p></o:p></span></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
12.0pt;margin-left:.5in'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>There is a setting that prevents loops in this case.</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:1.0in;text-indent:-.25in'><span
style='font-size:10.0pt;font-family:Symbol;color:black'>·</span><span
style='font-size:7.0pt;font-family:"Times New Roman","serif";color:black'>
</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Under Telephony Integrations > Phone System > (pick your
phone system)</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:1.0in;text-indent:-.25in'><span
style='font-size:10.0pt;font-family:Symbol;color:black'>·</span><span
style='font-size:7.0pt;font-family:"Times New Roman","serif";color:black'>
</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Call Loop Detection by Using DTMF> Enable for Forwarded Message
Notification Calls (by Using DTMF)</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
12.0pt;margin-left:.5in'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>There is also an extension option, but I couldn't get that to
work.<br>
<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
Cooking with unix is easy. You just sed it and forget it. <br>
- LFJ (with apologies to Mr. Popeil)</span><span
style='color:black'><o:p></o:p></span></p>
<div style='margin-left:.5in'>
<div class=MsoNormal align=center style='text-align:center'><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>
<hr size=2 width="100%" align=center>
</span></div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
12.0pt;margin-left:.5in'><b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>From: </span></b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>"Sandy Lee" <Sandy.Lee@dti.ulaval.ca><br>
<b>To: </b>"Lelio Fulgenzi" <lelio@uoguelph.ca><br>
<b>Cc: </b>cisco-voip@puck.nether.net<br>
<b>Sent: </b>Wednesday, October 27, 2010 9:32:05 AM<br>
<b>Subject: </b>RE: [cisco-voip] vmbox fulling with empty messages<br>
<br>
</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span style='color:#1F497D'>Thanks for
your help, it turned out she activated the notification on her vm to her DN, so
every minute, she had a notification message!</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span style='color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span lang=FR style='color:#1F497D'>Sandy.</span><span
style='color:black'><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color'>
<p class=MsoNormal style='margin-left:1.0in'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif";color:black'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'> Lelio
Fulgenzi [mailto:lelio@uoguelph.ca] <br>
<b>Sent:</b> Tuesday, October 26, 2010 4:33 PM<br>
<b>To:</b> Sandy Lee<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] vmbox fulling with empty messages</span><span
style='color:black'><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal style='margin-left:1.0in'><span style='color:black'> <o:p></o:p></span></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
12.0pt;margin-left:1.0in'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Connection has a GUI interface to voice mail inbox. <br>
<br>
https://<ipaddr>/ciscopca<br>
<br>
The user's COS will require access to this "Allow Users to Use the Cisco
Unity Inbox and RSS Feeds" (I don't know how the two are related).<br>
<br>
They will also need their "web password". Make sure it's not set to
change on first log on.<br>
<br>
If you're LDAP synchronized, you're good to go, use your windows password.<br>
<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
Cooking with unix is easy. You just sed it and forget it. <br>
- LFJ (with apologies to Mr. Popeil)</span><span
style='color:black'><o:p></o:p></span></p>
<div style='margin-left:.5in'>
<div style='margin-left:.5in'>
<div class=MsoNormal align=center style='text-align:center'><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>
<hr size=2 width="100%" align=center>
</span></div>
</div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
12.0pt;margin-left:1.0in'><b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>From: </span></b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>"Sandy Lee" <Sandy.Lee@dti.ulaval.ca><br>
<b>To: </b>"Lelio Fulgenzi" <lelio@uoguelph.ca><br>
<b>Cc: </b>cisco-voip@puck.nether.net<br>
<b>Sent: </b>Tuesday, October 26, 2010 4:29:00 PM<br>
<b>Subject: </b>RE: [cisco-voip] vmbox fulling with empty messages</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:1.0in'><span style='color:#1F497D'>This is
just voicemail, we’re not integrated yet with exchange, if that’s the GUI
you’re referring to.</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:1.0in'><span lang=FR style='color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color'>
<p class=MsoNormal style='margin-left:1.5in'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif";color:black'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'> Lelio
Fulgenzi [mailto:lelio@uoguelph.ca] <br>
<b>Sent:</b> Tuesday, October 26, 2010 4:20 PM<br>
<b>To:</b> Sandy Lee<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] vmbox fulling with empty messages</span><span
style='color:black'><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal style='margin-left:1.5in'><span style='color:black'> <o:p></o:p></span></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
12.0pt;margin-left:1.5in'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>I would log into the Unity Connection Inbox GUI and delete from
there.<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
Cooking with unix is easy. You just sed it and forget it. <br>
- LFJ (with apologies to Mr. Popeil)</span><span
style='color:black'><o:p></o:p></span></p>
<div style='margin-left:.5in'>
<div style='margin-left:.5in'>
<div style='margin-left:.5in'>
<div class=MsoNormal align=center style='text-align:center'><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>
<hr size=2 width="100%" align=center>
</span></div>
</div>
</div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
12.0pt;margin-left:1.5in'><b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>From: </span></b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>"Sandy Lee" <Sandy.Lee@dti.ulaval.ca><br>
<b>To: </b>cisco-voip@puck.nether.net<br>
<b>Sent: </b>Tuesday, October 26, 2010 4:18:22 PM<br>
<b>Subject: </b>[cisco-voip] vmbox fulling with empty messages</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:1.5in'><span lang=FR style='color:black'>Hi,</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:1.5in'><span style='color:black'>We have
a user that migrated to IP telephony yesterday. We have two phone systems in
CUC 7.1(5), so we usually just change the Phone system and the CLOS and we’re
good to go. The problem is, she already have over 2600 voicemail messages since
yesterday, which are all empty!!!<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:1.5in'><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:1.5in'><span style='color:black'>Questions:<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:1.5in'><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:1.5in'><span style='color:black'>So how
can I delete all the vmbox messages without deleting and recreating the vmbox ?
I’m wondering if there’s any other way than reseting the vmbox through BUD,
because we want to avoid the user having to reconfigure everything.<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:1.5in'><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:1.5in'><span style='color:black'>Where
and how to look into the logs to see what’s happening with her vmbox ?<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:1.5in'><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:1.5in'><span style='color:black'>Thanks
and regards.<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:1.5in'><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:1.5in'><span style='color:black'>Sandy.<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:1.5in'><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif";color:black'><br>
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style='color:black'><o:p></o:p></span></p>
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