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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Try to reset user password and make the password to never expire and don’t prompt the user to change the password at next login “strange I know but I faced a similar case”<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal style='background:white'><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'>Best Regards;<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'> Ahmed Elnagar<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'> Senior Network PS Engineer<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'> Mob: +2019-0016211<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'> CCIE#24697 (Voice)<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'> <img width=63 height=63 id="Picture_x0020_0" src="cid:image001.jpg@01CB7641.6B859720" alt="Description: ccie_voice_large.gif"><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Dave Wolgast<br><b>Sent:</b> Tuesday, October 26, 2010 4:02 PM<br><b>To:</b> Cisco VOIP Newsletter - puck.nether.net<br><b>Subject:</b> [cisco-voip] Unity playing Opening Greeting instead of SubscriberGreeting for 1 subscriber<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>When this user's DN forwards to Unity (5.0), the caller hears the Unity Opening Greeting. The user is set up with a subscriber in Unity with a matching DN. The Voicemail Profile is the same as the one being used by everyone else.<br><br>Here is what I see from Unity Port Monitor:<br><br>"34","2010/10/26","09:35:52","Appl","attemptsignin"<br>"34","2010/10/26","09:35:52","Conv","State - d:\commserver\localize\scripts\attemptsignin.cde!Dummy"<br>"34","2010/10/26","09:35:52","Conv","Event is [FalseEvent]"<br>"34","2010/10/26","09:35:52","Appl","phtransfer"<br>"34","2010/10/26","09:35:52","Conv","State - d:\commserver\localize\scripts\phtransfer.cde!LoadInfo"<br>"34","2010/10/26","09:35:52","Conv","Event is [TrueEvent]"<br>"34","2010/10/26","09:35:52","Appl","phgreeting"<br>"34","2010/10/26","09:35:52","Conv","State - d:\commserver\localize\scripts\phgreeting.cde!AnswerPhone"<br>"34","2010/10/26","09:35:53","Conv","Event is [TrueEvent]"<br>"34","2010/10/26","09:35:53","Conv","State - d:\commserver\localize\scripts\phgreeting.cde!LoadSubscriberMMData"<br>"34","2010/10/26","09:35:53","Conv","Event is [TrueEvent]"<br>"34","2010/10/26","09:35:53","Conv","State - d:\commserver\localize\scripts\phgreeting.cde!Root"<br>"34","2010/10/26","09:35:53","Disp","strSubscriberID = "<br>"34","2010/10/26","09:35:53","Conv","Event NULL"<br>"34","2010/10/26","09:35:53","Conv","State - d:\commserver\localize\scripts\phgreeting.cde!PlayGreeting"<br>"34","2010/10/26","09:35:53","Conv","Call answered if needed"<br>"34","2010/10/26","09:35:53","Disp","Playing greeting for Call Handler: Opening Greeting"<br><br>I am thinking that the line that has "strSubscriberID = " is significant, because it is populated with the DN/subscriber ID in other successful forwards to Unity.<br><br>I even modified the standard VM Profile and assigned to this user's DN with a mask containing his DN.<br><br>I can't see any differences in either the phone/DN setup or the Unity subscriber setup.<br><br>Could there be an issue with the user's subscriber record/mailbox?<br><br>Can anyone offer any hints? I am banging my head.<br clear=all><br>-- <br>Dave Wolgast<br>Livonia, NY<o:p></o:p></p></div><DIV> </DIV>Disclaimer: NOTICE The information contained in this message is confidential and is intended for the addressee(s) only. If you have received this message in error or there are any problems please notify the originator immediately. The unauthorized use, disclosure, copying or alteration of this message is strictly forbidden. Raya will not be liable for direct, special, indirect or consequential damages arising from alteration of the contents of this message by a third party or as a result of any malicious code or virus being passed on. Views expressed in this communication are not necessarily those of Raya.If you have received this message in error, please notify the sender immediately by email, facsimile or telephone and return and/or destroy the original message. </body></html>