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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>You should be able to run Wireshark and confirm that RFC2833 (rtp-nte I think) is being delivered to Arc versus inband.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Wonder if maybe a MTP is terminating and converting from RFC2833 to inband when connected to Arc?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Bennie Grant<br><b>Sent:</b> Thursday, October 28, 2010 12:24 PM<br><b>To:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> [cisco-voip] Out-of-band DTMF & SIP Trunks?<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Guys<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have a customer that is having a strange issue with DTMF<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>As you know, Arc is a CTI application (using the CiscoTSP – different to JTAPI or Unity). When a call comes into the Arc IVR product from an external route (all of which are SIP Trunks), the DTMF digits are not being received. It works fine if you call into the system from an internal phone…<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Unity also works fine – however that’s a different integration point<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Cisco Developers can see the issue, and have advised that it is because the DTMF is set to in-band, which the CiscoTSP/CTI Port does not support – and that DTMF must be set to out-band<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>However, the customer is sure that DTMF is set to out-band already.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Does anyone have any experience with this – any pointers? I believe the partner has raised a case with TAC as well<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks<o:p></o:p></p><pre>*************************************************************************<o:p></o:p></pre><pre>Please consider the environment before printing this e-mail<o:p></o:p></pre><pre>*************************************************************************<o:p></o:p></pre><pre>This email and any files transmitted with it are confidential and<o:p></o:p></pre><pre>intended solely for the use of the individual or entity to whom they<o:p></o:p></pre><pre>are addressed. If you have received this email in error please notify<o:p></o:p></pre><pre>the system manager. <a href="http://www.mettoni.com">http://www.mettoni.com</a><o:p></o:p></pre><pre><o:p> </o:p></pre><pre>Mettoni Ltd<o:p></o:p></pre><pre>Registered in England and Wales: 4485956<o:p></o:p></pre><pre>9400 Garsington Road, Oxford Business Park, Oxford, OX4 2HN<o:p></o:p></pre><pre>*************************************************************************<o:p></o:p></pre></div></body></html>
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