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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Possible DSP issues maybe?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Dennis Heim<br>Network Voice Engineer<br>CDW Advanced Technology Services<br>11711 N. Meridian Street, Suite 225<br>Carmel, IN 46032<br><br>317.569.4255 Office/Home Office<br></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>317.569.4201 Fax<br></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>317.694.6070 Cell<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a href="mailto:dennis.heim@cdw.com" title="mailto:dennis.heim@berbee.com"><span style='color:blue'>dennis.heim@cdw.com</span></a><br></span><span style='color:#1F497D'><a href="http://www.cdw.com/content/solutions/unified-communications/"><span style='color:blue'>cdw.com/content/solutions/unified-communications/</span></a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Scott Voll<br><b>Sent:</b> Wednesday, November 03, 2010 2:14 PM<br><b>To:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> [cisco-voip] Difference between transfer and conference<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>as far as the call setup / call flow, what is the difference between a transfer and conference. Forgive me if someone answered before.<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>we have been having on going issues with telecommuters (IP communicator) getting calls transfered to them from our operators. <o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Call can be transfered and we get the call connected but no way audio (sounds like a codec issue to me But it doesn't fail.... we have to hang up) but doing the same thing with the conference button then dropping off the call works fine.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>had about 3-8 TAC cases open on this and still have the same issue. much less, but still have the issue.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Call flow is call comes in PSTN via PRI / or CAS T1 on a 3845 running 15.0.1M3 (one TAC case had us add <span class=apple-style-span><span style='font-family:"Courier New";color:#1F497D'>mgcp behavior g729-variants static-pt</span></span><o:p></o:p></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in'><span style='font-family:"Courier New";color:#1F497D'>mgcp behavior dynamically-change-codec-pt disable which helped a lot but didn't fix the whole problem)</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in'><o:p> </o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in'><span style='font-family:"Courier New";color:#1F497D'>goes to UCCx agent (otherwise known as operator) who transfers to IP Communicator (telecommuters). The problem we still have is that sometimes (2-10 times a day) we get the call transfered but there is no audio. But if they instead conference them in then exit the conference it works.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in'><o:p> </o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in'><span style='font-family:"Courier New";color:#1F497D'>other TAC cases we have open are for IP Communicator and are working on upgrading all IPC users to 7.0.5.1.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in'><o:p> </o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in'><span style='font-family:"Courier New";color:#1F497D'>What would a transfer do(or not do), that a conference call doesn't?</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in'><o:p> </o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in'><span style='font-family:"'Courier New'","serif";color:#1F497D'>any comments / thoughts / answers appreciated.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in'><o:p> </o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in'><span style='font-family:"Courier New";color:#1F497D'>Scott</span><o:p></o:p></p></div></body></html>