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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>You are going to have to have some device answer the call. You need to look at CUEAC or another operator console product.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>gokhan senol<br><b>Sent:</b> Tuesday, November 09, 2010 1:01 AM<br><b>To:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> [cisco-voip] how to send moh when line is not answered<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p><span style='font-size:10.0pt'>Hi <o:p></o:p></span></p><p><span style='font-size:10.0pt'>i got cucm 7.1.3. it is mgcp .<o:p></o:p></span></p><p><span style='font-size:10.0pt'> <o:p></o:p></span></p><p><span style='font-size:10.0pt'>the problem is below<o:p></o:p></span></p><p><span style='font-size:10.0pt'> <o:p></o:p></span></p><p><span style='font-size:10.0pt'> the outside callers call the secretary (she has same DN on her 4 lines)<o:p></o:p></span></p><p><span style='font-size:10.0pt'> <o:p></o:p></span></p><p><span style='font-size:10.0pt'>Sometimes she is busy with one line and another call comes to her 2nd line.<o:p></o:p></span></p><p><span style='font-size:10.0pt'>If she gets the 2nd call and press hold on button then MOH works.<o:p></o:p></span></p><p><span style='font-size:10.0pt'> <o:p></o:p></span></p><p><span style='font-size:10.0pt'>But when she doesnt asnwer the 2nd call, it continous ringing until the outside caller drops the call.<o:p></o:p></span></p><p><span style='font-size:10.0pt'> <o:p></o:p></span></p><p><span style='font-size:10.0pt'>what I wanna make is that when the 2nd call comes , even if the secratary doesnt press the hold on button ,the outside caller should hear a music not ringing tone. <o:p></o:p></span></p><p><span style='font-size:10.0pt'> <o:p></o:p></span></p><p><span style='font-size:10.0pt'>The outside caller should hear 'our operators are busy now pls wait ' <o:p></o:p></span></p><p><span style='font-size:10.0pt'> <o:p></o:p></span></p><p><span style='font-size:10.0pt'>how can i achieve that.<o:p></o:p></span></p><p><span style='font-size:10.0pt'>thanks in advance<o:p></o:p></span></p><p><span style='font-size:10.0pt'> <o:p></o:p></span></p><p><span style='font-size:10.0pt'> <o:p></o:p></span></p><p><span style='font-size:10.0pt'> <o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p></div></body></html>