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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>What typically happens is new users get confused about how the phone works with multiple calls. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Most likely is a second call starts ringing in before they complete the transfer and when the focus changes to the new call the softkeys change. Teach them how to toggle back up to the first call then when this occurs. There is also a setting on the newer phones that allows you to change this behavior<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellpadding=0><tr><td valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><a name=autoCallSelect><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>Auto Call Select:</span></b></a><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'> <img width=8 height=11 id="Picture_x0020_1" src="cid:image001.gif@01CB80E2.3A8BB630" alt="Required Field"></span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p></td><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>The Auto Call Select setting allows enabling or disabling of the automatic call focus switching feature. When "Enabled", the phone UI will automatically switch focus to certain calls on the same line if no user interaction has occurred for 10 seconds. If "Disabled", the phone UI will not automatically switch call focus. The default for this setting is "Enabled". Disabling the Auto Call Select feature automatically disables the Auto Line Select feature. <o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Matthew Loraditch<br><b>Sent:</b> Wednesday, November 10, 2010 11:15 AM<br><b>To:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> [cisco-voip] Intermittent softkeys dissappearing while on call<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have heard from a couple of users that sometimes they transfer a call and then after dialing the destination but before hitting transfer again the softkeys disappear from the screen and then they think they can’t finish the transfer. I had one person report that if they hit the hard button for where the transfer softkey would be it goes through.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Has anyone seen this? This is CCM 8.0 with 7962s.Thanks!<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><span style='color:black'>Matthew Loraditch, CCVP, CCNA, CCDA</span></b><span style='color:black'><br>1965 Greenspring Drive<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Timonium, MD 21093 <br><a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a><br>(p) (410) 252-8830<br>(F) (443) 541-1593<br><br>Visit us at <a href="http://www.heliontechnologies.com/"><span style='color:black'>www.heliontechnologies.com</span></a> <br>Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a> for fast assistance!</span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>