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<title>Re: [cisco-voip] problem forwarding calls</title>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">It’s going to the cell phone voicemail, not internal voicemail. Attached is our router config. This was created before I became admin here, and I’m not that
familiar with the voice routing…so I don’t know exactly what to change.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Andy<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Jim Reed [mailto:jreed@swiftnews.com]
<br>
<b>Sent:</b> Wednesday, November 10, 2010 6:11 PM<br>
<b>To:</b> Andy Infante; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] problem forwarding calls<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:10.5pt;font-family:"Verdana","sans-serif"">Andy,<br>
When you say it goes to voicemail, is it going to the external device voicemail or your internal voicemail. One mistake that some of my fellow IT guys make when configuring a DN to forward externally is checking the box to the right of Forward All and then
putting a number in the Coverage/Destination field. Those are two separate entities and once you put a check in the box to the right of Forward All, all calls are forwarded to internal voicemail. That probably isn’t what’s happening but I am trying to figure
out what kind of dial sequence would be going out that would cause the call to go directly to the external devices voicemail instead of ringing that device.<br>
</span></b><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif"">--
<br>
Jim Reed<br>
Manager of Technical Services<br>
and “de facto Sprint employee”<br>
Swift Communications, Inc.<br>
970-384-9141 (Direct)<br>
775-772-7666 (Cell)<br>
<br>
Today’s Paraprosdokian:<br>
I want to die peacefully in my sleep,<br>
like my grandfather.<br>
Not screaming and yelling<br>
like the passengers in his car.<br>
</span></b><span style="font-size:9.0pt;font-family:"Verdana","sans-serif""><br>
<br>
On 11/10/10 2:50 PM, "Andy Infante" <<a href="mailto:AInfante@APRecovery.Com">AInfante@APRecovery.Com</a>> wrote:</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Verdana","sans-serif"">If we have a line forwarded to an external number outside of the organization, when an internal caller dials the 4 digit extension, they are forwarded
to the external number’s voicemail instead of directly to the device (like a cell phone for example). Additionally, if the external number is an AT&T line, AT&T doesn’t even recognize the called id, and says it can’t even find the voicemail mailbox. Verizon
gets the called number id can correctly goes to the right mailbox, but the cell phone never even rings. <br>
<br>
Is there a configuration on call manager (we are using 4.2 (3)) or the router that needs to be done for this to work properly?<br>
<br>
Thanks,<br>
<br>
Andy Infante<o:p></o:p></span></p>
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