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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>7.0.2<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Regards<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span lang=EN-ZA style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:#1F497D'>Louis Koekemoer</span></b><span
lang=EN-ZA style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Senior Cisco IPT Systems Engineer<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Converged Communications<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Dimension Data (South Africa)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Tel: +27 (11)
575 6560<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Fax: +27 (11) 576 6560<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Cell: +27 (71) 680 8790<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Email: <a
href="mailto:Louis.Koekemoer@za.didata.com">Louis.Koekemoer@za.didata.com</a> <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:red'>Planned Training – 15/11/2010 - 26/11/2010<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:red'>Planned Leave - 29/11/2010 - 03/12/2010 <o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>For further information about
Dimension Data, please go to <a href="http://www.dimensiondata.com/"
title="http://www.dimensiondata.com/">www.dimensiondata.com</a><o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;
font-family:Webdings;color:#00B050'>P </span><b><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:#00B050'>Before printing this email
please think about the environment</span></b><b><span style='font-size:10.0pt;
font-family:"Calibri","sans-serif";color:#00B050'> </span></b><span
style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#00B050'>
</span><span lang=EN-ZA style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Robin Inderberg
[mailto:robin@inderberg.se] <br>
<b>Sent:</b> 16 November 2010 03:47 PM<br>
<b>To:</b> Louis Koekemoer (ZA)<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Historical Reporting<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Hi,<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>I have a customer with the exact same issue, but i haven't
investigated the issue further.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>I suppose that the calls that the old agents have handled in
the past will remain visible in the reports until they get old enough to get
wiped? <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Which version is it?<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>/Robin<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal>On Tue, Nov 16, 2010 at 9:29 AM, Louis Koekemoer (ZA) <<a
href="mailto:Louis.Koekemoer@za.didata.com">Louis.Koekemoer@za.didata.com</a>>
wrote:<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi
all,<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I
have an issue with historical reporting. Users left months ago, UDP and end
user has been deleted, user does not appear in IPCC anymore, but still if you
pull a report, the resources still exist there. I assume I might have to go
into some table in SQL and delete a row, but is scared to go and mess up
things. Anyone can help me with this?<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-ZA>Regards</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-ZA> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-ZA>Louis Koekemoer</span></b><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-ZA>Senior Cisco IPT Systems Engineer</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-ZA>Converged Communications</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-ZA>Dimension Data (South Africa)</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-ZA> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-ZA>Tel: +27 (11) 575
6560</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-ZA>Fax: +27 (11) 576 6560</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-ZA>Cell: +27 (71) 680 8790</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-ZA>Email: <a
href="mailto:Louis.Koekemoer@za.didata.com" target="_blank">Louis.Koekemoer@za.didata.com</a>
</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-ZA style='color:red'>Planned Training – 15/11/2010 - 26/11/2010</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-ZA style='color:red'>Planned Leave - 29/11/2010 - 03/12/2010 </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><span
style='color:#1F497D'>For further information about Dimension Data, please go
to <a href="http://www.dimensiondata.com/" target="_blank"
title="http://www.dimensiondata.com/">www.dimensiondata.com</a></span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><span
style='font-size:10.0pt;font-family:Webdings;color:#00B050'>P </span><b><span
style='font-size:10.0pt;color:#00B050'>Before printing this email please think
about the environment </span></b><span style='font-size:10.0pt;color:#00B050'>
</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
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