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<p class=MsoNormal><span style='color:#1F497D'>PRI trunks.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=FR style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=FR style='color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Dennis Heim [mailto:Dennis.Heim@cdw.com] <br>
<b>Sent:</b> Wednesday, November 17, 2010 11:17 AM<br>
<b>To:</b> Sandy Lee; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: Home cable telephony or VoIP vs our IP telephony<o:p></o:p></span></p>
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<p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p>
<p class=MsoNormal style='margin-left:.5in'><span style='color:#1F497D'>What
are your inbound trunks like? SIP, PRI, T1-CAS<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Dennis Heim<br>
Network Voice Engineer<br>
CDW Advanced Technology Services<br>
11711 N. Meridian Street, Suite 225<br>
Carmel, IN 46032<br>
<br>
317.569.4255 Office/Home Office<br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>317.569.4201 Fax<br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>317.694.6070 Cell<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in'><span style='color:#1F497D'><a
href="mailto:dennis.heim@cdw.com" title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br>
</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#1F497D'><a
href="http://www.cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</a><o:p></o:p></span></p>
</div>
<p class=MsoNormal style='margin-left:.5in'><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Sandy Lee<br>
<b>Sent:</b> Wednesday, November 17, 2010 10:44 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Home cable telephony or VoIP vs our IP telephony<o:p></o:p></span></p>
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<p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p>
<p class=MsoNormal style='margin-left:.5in'><span lang=FR>Hi everyone,<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span lang=FR><o:p> </o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'>We’ve been having problems reported
that people calling from home, where they have VoIP telephony or cable
telephony, and when they dial our number and enter digits to reach an
extension, the digits aren’t recognized correctly from our Auto-Attendant (UCCX
7.0(1)). They get another extension and they have to try again. Sometimes it’s
ok, but it’s annoying enough for them that they call support to complain. Is it
on our side that we need to adjust something? Has anyone had any similar issues
yet?<o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in'><span lang=FR-CA style='font-size:
10.0pt'><o:p> </o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span lang=FR-CA style='font-size:
10.0pt'>Thanks and regards.<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span lang=FR-CA style='font-size:
10.0pt'><o:p> </o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span lang=FR-CA style='font-size:
10.0pt'>Sandy.</span><span lang=FR><o:p></o:p></span></p>
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