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<body bgcolor=white lang=EN-GB link=blue vlink=purple style='tab-interval:36.0pt'>
<div class=Section1>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'>As per Wes below, can anyone shed some light on how to work out
the backtrace results:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'>This is what I had on one of my nodes today:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'>backtrace<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'><span
style='mso-spacerun:yes'> </span>===================================<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'><span style='mso-spacerun:yes'> </span>#0<span
style='mso-spacerun:yes'> </span>0x00362a92 in strncpy () from
/lib/tls/libc.so.6<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'>#1<span style='mso-spacerun:yes'> </span>0x00a2cf38 in
OK_BOD_strncpy () from /lib/csa/libcsa.so.6<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'>#2<span style='mso-spacerun:yes'> </span>0x00a2a570 in
strncpy () from /lib/csa/libcsa.so.6<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'>#3<span style='mso-spacerun:yes'> </span>0x080b272b in
CQBE_Parser::qbeGet (pMsgBuf_=0x14ffe000, pParsedMsg_=0x14fed5ec,
pQbeString_=0x2e312e36, pNextOffset_=0x14fed46c) at qbeparser.cpp:410<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'>#4<span style='mso-spacerun:yes'> </span>0x080b4e06 in
CTIQBE::ProviderOpenCompletedEvent::qbeGet (this=0x80b272b,
pMsgBuf_=0x14ff15c0, pNextOffset_=0x14fed46c) at qbeparser.cpp:2847<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'>#5<span style='mso-spacerun:yes'> </span>0x080b94cc in
CQBE_Parser::qbeParse (this=0x14ff15a0, pInputMsg_=0x14ff15c0,
inputMsgLength_=89, pParsedMsg_=0x14fed5a0, parsedMsgBufferSize_=16384) at
qbeparser.cpp:5558<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'>#6<span style='mso-spacerun:yes'> </span>0x08095261 in
CCtiInterface::receiveLoop (this=0x0) at ctireceiver.cpp:428<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'>#7<span style='mso-spacerun:yes'> </span>0x00000000 in ??
()<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'>CHris<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'><o:p> </o:p></span></font></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:
"Times New Roman";color:windowtext;mso-ansi-language:EN-US;font-weight:bold'>From:</span></font></b><font
size=2 color=black face=Tahoma><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman";
color:windowtext;mso-ansi-language:EN-US'> Wes Sisk [mailto:wsisk@cisco.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> 17 November 2010 16:01<br>
<b><span style='font-weight:bold'>To:</span></b> Lewis, Chris<br>
<b><span style='font-weight:bold'>Cc:</span></b> Scott.Voll@wesd.org<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: FW: [cisco-voip] FW:
[RTMT-ALERT-CMPUB-Cluster] CoreDumpFileFound<o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal><font size=2 color=black face=Calibri><span
style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Calibri><span
style='font-size:11.0pt;mso-fareast-font-family:"Times New Roman"'>Hi Chris,<br>
<br>
Please post this to cisco-voip list or the Cisco Support Community. It's
best to discuss in open forum so all can contribute and benefit.<br>
<br>
/Wes<br>
<br>
Lewis, Chris wrote: <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>Hi Scott/Wes,</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>How did you work out the
backtrace? I have a similar issue and was wondering how you knew it was
that specific Bug?</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>Chris</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0cm 0cm 0cm;
border-color:-moz-use-text-color -moz-use-text-color'>
<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext;
mso-ansi-language:EN-US;font-weight:bold'>From:</span></font></b><font size=2
color=black face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:windowtext;mso-ansi-language:EN-US'> <a
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b><span style='font-weight:bold'>On Behalf Of </span></b>Wes Sisk<br>
<b><span style='font-weight:bold'>Sent:</span></b> 27 January 2010 19:40<br>
<b><span style='font-weight:bold'>To:</span></b> Voll, Scott<br>
<b><span style='font-weight:bold'>Cc:</span></b> Cisco VoIP (<a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] FW:
[RTMT-ALERT-CMPUB-Cluster] CoreDumpFileFound</span></font><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal><font size=2 color=black face=Calibri><span
style='font-size:11.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Calibri><span
style='font-size:11.0pt'>RTMT check boxes:<br>
trace and log central<br>
collect files<br>
"select ccm services/applications" -> cisco extended functions,
cisco extended functions report<br>
"select system services/applications" -> cisco corefile recovery
tool<br>
<br>
/Wes<br>
<br>
On Wednesday, January 27, 2010 2:17:24 PM, Voll, Scott <a
href="mailto:Scott.Voll@wesd.org"><Scott.Voll@wesd.org></a> wrote:<br
style='mso-special-character:line-break'>
<![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'>
<![endif]><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>Wes—</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>I feel like a dip shmoe for
asking…. But how do I get the:</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>Core files and CEF traces?</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>Scott</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0cm 0cm 0cm;
border-color:-moz-use-text-color'>
<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext;
font-weight:bold'>From:</span></font></b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'>
Wes Sisk [<a href="mailto:wsisk@cisco.com">mailto:wsisk@cisco.com</a>] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, January 27, 2010
11:00 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Voll, Scott<br>
<b><span style='font-weight:bold'>Cc:</span></b> Cisco VoIP (<a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] FW:
[RTMT-ALERT-CMPUB-Cluster] CoreDumpFileFound</span></font><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal><font size=2 color=black face=Calibri><span
style='font-size:11.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Calibri><span
style='font-size:11.0pt'>Good news: you're not the only one seeing this on
6.1.4 which is supposed to already contain the fix<br>
bad news: no root cause yet so more investigation is required<br>
<br>
best bet is to open a TAC case with the backtrace, version, core file, and cef
traces. it is possible the fix did not get merged properly. but that is
still a discussion that needs to come out of a specific tac case.<br>
<br>
/Wes<br>
<br>
On Wednesday, January 27, 2010 1:42:15 PM, Voll, Scott <a
href="mailto:Scott.Voll@wesd.org"><Scott.Voll@wesd.org></a> wrote:<br>
<br style='mso-special-character:line-break'>
<![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'>
<![endif]><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>6.1.4.2000.2</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0cm 0cm 0cm;
border-color:-moz-use-text-color'>
<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext;
font-weight:bold'>From:</span></font></b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'>
Wes Sisk [<a href="mailto:wsisk@cisco.com">mailto:wsisk@cisco.com</a>] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, January 27, 2010
10:40 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Voll, Scott<br>
<b><span style='font-weight:bold'>Cc:</span></b> Cisco VoIP (<a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] FW:
[RTMT-ALERT-CMPUB-Cluster] CoreDumpFileFound</span></font><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal><font size=2 color=black face=Calibri><span
style='font-size:11.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Calibri><span
style='font-size:11.0pt'>you didn't include what version you are running ;)<br>
<br>
Looks like<br>
CSCso02381 CEF core due to invalid incoming QBE message
header <br>
<br>
I just updated the RNE to include the include the backtrace, check bug toolkit
in 24-48 hours.<br>
<br>
Looks like it's fixed in 6.1(3.3206.1), 6.1(4), and 7.0(1). What version
are you running?<br>
<br>
/Wes<br>
<br>
On Wednesday, January 27, 2010 12:14:32 PM, Voll, Scott <a
href="mailto:Scott.Voll@wesd.org"><Scott.Voll@wesd.org></a> wrote:<br>
<br>
<br style='mso-special-character:line-break'>
<![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'>
<![endif]><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>Where do I find this
“backtrace” in the bug toolkit?</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>Here is my backtrace:</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>#0 0x0032ca92 in strncpy () from
/lib/tls/libc.so.6</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>#1 0x00e17f38 in OK_BOD_strncpy ()
from /lib/csa/libcsa.so.6</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>#2 0x00e15570 in strncpy () from
/lib/csa/libcsa.so.6</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>#3 0x080b26eb in CQBE_Parser::qbeGet
(pMsgBuf_=0x1756f000, pParsedMsg_=0x1755e5ec, pQbeString_=0x2e312e36,
pNextOffset_=0x1755e46c) at qbeparser.cpp:410</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>#4 0x080b4dc6 in
CTIQBE::ProviderOpenCompletedEvent::qbeGet (this=0x80b26eb,
pMsgBuf_=0x175625c0, pNextOffset_=0x1755e46c) at qbeparser.cpp:2847</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>#5 0x080b948c in
CQBE_Parser::qbeParse (this=0x175625a0, pInputMsg_=0x175625c0,
inputMsgLength_=89, pParsedMsg_=0x1755e5a0, parsedMsgBufferSize_=16384) at
qbeparser.cpp:5542</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>#6 0x08095221 in CCtiInterface::receiveLoop
(this=0x0) at ctireceiver.cpp:428</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>#7 0x00000000 in ?? ()</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>Scott</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0cm 0cm 0cm;
border-color:-moz-use-text-color'>
<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext;
font-weight:bold'>From:</span></font></b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'>
Wes Sisk [<a href="mailto:wsisk@cisco.com">mailto:wsisk@cisco.com</a>] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, January 27, 2010
8:46 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Voll, Scott<br>
<b><span style='font-weight:bold'>Cc:</span></b> Cisco VoIP (<a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] FW:
[RTMT-ALERT-CMPUB-Cluster] CoreDumpFileFound</span></font><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal><font size=2 color=black face=Calibri><span
style='font-size:11.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Calibri><span
style='font-size:11.0pt'>yep, it means your cef process generated a core
dump. i.e. it crashed. this is the equivalent of windows dr.watson
and user.dmp.<br>
<br>
First level diagnosis:<br>
from the CLI use 'utils core list' to identify the core file and then 'utils
core analyze' to generate the backtrace from the core file. you *should*
be able to search for the backtrace in bug toolkit to find the relevant defect.
if btk is not cooperating then open a tac case and provide your CM version and
the backtrace. That is adequate to identify the defect for known crashes.<br>
<br>
Second level diagnosis:<br>
If the backtrace does not match a known signature then we have to diagnose the
core. That requires:<br>
- the actual cef core file (core files may be very large)<br>
- the backtrace from the core file<br>
- cef traces for 1 hour leading up to the failure<br>
- possibly other traces such as cm SDI/SDL for the same timeframe<br>
<br>
/Wes<br>
<br>
<br>
On Wednesday, January 27, 2010 10:41:41 AM, Voll, Scott <a
href="mailto:Scott.Voll@wesd.org"><Scott.Voll@wesd.org></a> wrote:<br>
<br>
<br>
<br style='mso-special-character:line-break'>
<![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'>
<![endif]><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>I’m not finding much on a Google
search. Any idea what this means?</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>I’m guessing a Cisco Extended
Function crashed on my first node, but not quite sure what needs to be done or
if this is a tac case.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>From a TAC point of view which RTMT logs
should I be getting if I need to open a ticket?</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>This is the first time I’ve seen
this error.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>Thanks</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>Scott</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>PS. CM 6.1.4-2000.2</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0cm 0cm 0cm;
border-color:-moz-use-text-color'>
<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
<a href="mailto:RTMT_Admin@wesd.org">RTMT_Admin@wesd.org</a> [<a
href="mailto:RTMT_Admin@wesd.org">mailto:RTMT_Admin@wesd.org</a>] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, January 27, 2010
6:06 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Voll, Scott<br>
<b><span style='font-weight:bold'>Subject:</span></b> [RTMT-ALERT-CMPUB-Cluster]
CoreDumpFileFound</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=2 color=black face=Calibri><span
style='font-size:11.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'>CoreDumpFileFound
TotalCoresFound : 1 CoreDetails : The following lists up to 6 cores dumped by
corresponding applications. Core1 : Cisco Extended Functions (core.13530.11.cef.1264601139)
AppID : Cisco Log Partition Monitoring Tool ClusterID : NodeID : CM1 . The
alarm is generated on Wed Jan 27 06:05:44 PST 2010. </span></font><o:p></o:p></p>
<pre><font size=2 color=black face="Courier New"><span style='font-size:10.0pt'> <o:p></o:p></span></font></pre><pre
style='text-align:center'><font size=2 color=black face="Courier New"><span
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style='font-size:10.0pt'> <o:p></o:p></span></font></pre><pre
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style='font-size:10.0pt'> <o:p></o:p></span></font></pre><pre
style='text-align:center'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre
style='text-align:center'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre
style='text-align:center'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>
<hr size=4 width="90%" align=center>
</span></font></pre><pre style='text-align:center'><font size=2 color=black
face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre
style='text-align:center'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre
style='text-align:center'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'> <o:p></o:p></span></font></pre><pre
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style='font-size:10.0pt'> <o:p></o:p></span></font></pre><pre
style='text-align:center'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'> <o:p></o:p></span></font></pre><pre
style='text-align:center'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'> <o:p></o:p></span></font></pre><pre
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style='font-size:10.0pt'> <o:p></o:p></span></font></pre><pre><font
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size=2 color=black face="Courier New"><span style='font-size:10.0pt'>_______________________________________________<o:p></o:p></span></font></pre><pre><font
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