<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>That's the approach I would take as well. Rather than "dead air" I would simply use "no greeting". Making the input "locked" is the key, so that it doesn't wait for additional entries.<br><br>The key here, however, is the error greeting, you have to cycle them up one level rather than starting at the call handler itself.<br><br><span><br><span name="x"></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it. <br> - LFJ (with apologies to Mr. Popeil)<br><span name="x"></span><br></span><br><hr id="zwchr"><b>From: </b>"Ryan West" <rwest@zyedge.com><br><b>To: </b>"Mike King" <me@mpking.com>, "Cisco VoIPoE List" <cisco-voip@puck.nether.net><br><b>Sent: </b>Wednesday, November 17, 2010 12:55:30 PM<br><b>Subject: </b>Re: [cisco-voip] Two digit menu options in Cisco Unity Connection 7<br><br>Only thing I can think of is to add extra menu call handlers for options 1 and 3 with dead air and multiple reprompt and set the caller inputs to locked. It should cycle fast enough to seem as though it's the same menu.<br><br>-ryan<br><br>-----Original Message-----<br>From: cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Mike King<br>Sent: Wednesday, November 17, 2010 12:12 PM<br>To: Cisco VoIPoE List<br>Subject: [cisco-voip] Two digit menu options in Cisco Unity Connection 7<br><br>Is it possible to have two digit menu selections in Cisco Unity Connection 7?<br><br>IE, Press 11 for X<br> Press 39 for Y<br><br><br>The request was to provide an emergency calling directory. Dial this one number, and then select the phone number we need from the menu of about 20-30 choices.<br><br>I also have UCCX availible, but I've never programmed ANY thing in it other than add agents to the existing queues.<br><br>The only thought I have off the top of my head is chaining menu's together.<br>_______________________________________________<br>cisco-voip mailing list<br>cisco-voip@puck.nether.net<br>https://puck.nether.net/mailman/listinfo/cisco-voip<br><br>_______________________________________________<br>cisco-voip mailing list<br>cisco-voip@puck.nether.net<br>https://puck.nether.net/mailman/listinfo/cisco-voip<br></div></body></html>