<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>sure...<br><br>if you have handler A that has option 1 and 3, and handler X that has options 1 thru 7 (to make 11 thru 17) and handler Y that has options 1 thru 6 (to make options 31 thru 36), if someone makes an error on handler X or Y (time out, incorrect option, etc) you want the handler X/Y to error/exit to handler A, so that way, the caller hears the original menu, "press 11, press 17, press 32, etc". <br><br>otherwise, they will hear a blank greeting and be expected to enter the second digit only.<br><br>there is an error greeting that you can record a message and define the action for. <br><span><br><span name="x"></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it. <br> - LFJ (with apologies to Mr. Popeil)<br><span name="x"></span><br></span><br><hr id="zwchr"><b>From: </b>"Ryan West" <rwest@zyedge.com><br><b>To: </b>"Lelio Fulgenzi" <lelio@uoguelph.ca><br><b>Cc: </b>"Mike King" <me@mpking.com>, "Cisco VoIPoE List" <cisco-voip@puck.nether.net><br><b>Sent: </b>Wednesday, November 17, 2010 1:21:37 PM<br><b>Subject: </b>RE: [cisco-voip] Two digit menu options in Cisco Unity Connection 7<br><br>
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<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Lelio,</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Can you elaborate a bit on this statement:</span></p>
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<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;">The key here, however, is the error greeting, you have to cycle them up one level rather than starting at the call handler itself.</span></p>
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<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;">-ryan</span><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"></span></p>
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<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> Lelio Fulgenzi [mailto:lelio@uoguelph.ca]
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<b>Sent:</b> Wednesday, November 17, 2010 1:16 PM<br>
<b>To:</b> Ryan West<br>
<b>Cc:</b> Mike King; Cisco VoIPoE List<br>
<b>Subject:</b> Re: [cisco-voip] Two digit menu options in Cisco Unity Connection 7</span></p>
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<p class="MsoNormal" style="margin-bottom: 12pt;"><span style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;">That's the approach I would take as well. Rather than "dead air" I would simply use "no greeting". Making the input "locked" is the
key, so that it doesn't wait for additional entries.<br>
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The key here, however, is the error greeting, you have to cycle them up one level rather than starting at the call handler itself.<br>
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