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<![endif]--><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
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<o:shapelayout v:ext="edit">
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</head>
<body bgcolor=white lang=EN-GB link=blue vlink=purple style='tab-interval:36.0pt'>
<div class=Section1>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'>Thanks Wes.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'>Haven’t done that before so appreciate your help as always<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'>Chris<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'><o:p> </o:p></span></font></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:
"Times New Roman";color:windowtext;mso-ansi-language:EN-US;font-weight:bold'>From:</span></font></b><font
size=2 color=black face=Tahoma><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman";
color:windowtext;mso-ansi-language:EN-US'> Wes Sisk [mailto:wsisk@cisco.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> 18 November 2010 13:21<br>
<b><span style='font-weight:bold'>To:</span></b> Lewis, Chris<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] FW: FW:
FW: [RTMT-ALERT-CMPUB-Cluster] CoreDumpFileFound<o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal><font size=2 color=black face=Calibri><span
style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Calibri><span
style='font-size:11.0pt;mso-fareast-font-family:"Times New Roman"'>Hi Chris,<br>
<br>
In general all crashes are a result of a defect. There are a few
exceptions such as intentional aborts (code red, cpu starvation, etc..).<br>
<br>
Given that we know to search for product defects. Cisco provide BugToolkit
for that purpose. BugToolkit displays the defect headline and
Release-note. The information provided there is of varying quality, but
it is a starting point.<br>
<br>
Then it's just semantics:<br>
1. login to bug toolkit<br>
2. select your product (communications manager)<br>
3. select your version or leave it as ANY<br>
4. enter your keyword search - CQBE_Parser::qbeGet is the last
"cisco" function. functions after that (libcs*) are linux core
libraries.<br>
5. click search and wait. BugToolkit isn't the fastest. But in this
instance it does successfully find CSCso02381.<br>
<br>
This is a typical fist step for troubleshooting any crash. If the output
is fruitful then you're done. You may change the search criteria some,
such as version string or check similar products. After that the next
step would be careful inspection of any traces produced by the process leading
up to the crash.<br>
<br>
/Wes<br>
<br>
Lewis, Chris wrote: <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>Thanks Wes.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>I am on 6.1.4.2190-3</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>How did you search for the BugID
from that?</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>If you don’t know the Bug exists
in the first place how do you know where to search? </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>Chris</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0cm 0cm 0cm;
border-color:-moz-use-text-color -moz-use-text-color'>
<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext;
mso-ansi-language:EN-US;font-weight:bold'>From:</span></font></b><font size=2
color=black face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:windowtext;mso-ansi-language:EN-US'> Wes Sisk [<a
href="mailto:wsisk@cisco.com">mailto:wsisk@cisco.com</a>] <br>
<b><span style='font-weight:bold'>Sent:</span></b> 17 November 2010 19:48<br>
<b><span style='font-weight:bold'>To:</span></b> Lewis, Chris<br>
<b><span style='font-weight:bold'>Cc:</span></b> <a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] FW: FW:
FW: [RTMT-ALERT-CMPUB-Cluster] CoreDumpFileFound</span></font><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal><font size=2 color=black face=Calibri><span
style='font-size:11.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Calibri><span
style='font-size:11.0pt'>What version are you on?<br>
<br>
Core dumps are read from bottom to top.<br>
<br>
receiveLoop..qbeGet exactly matches the backtrace in the Release-note of CSCso02381
that is visible in Cisco Bug Toolkit. That looks like a good starting
point.<br>
<br>
/Wes<br>
<br>
Lewis, Chris wrote: <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>As per Wes below, can anyone shed some
light on how to work out the backtrace results:</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>This is what I had on one of my nodes
today:</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>backtrace</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> ===================================</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> #0 0x00362a92 in strncpy ()
from /lib/tls/libc.so.6</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>#1 0x00a2cf38 in OK_BOD_strncpy ()
from /lib/csa/libcsa.so.6</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>#2 0x00a2a570 in strncpy () from
/lib/csa/libcsa.so.6</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>#3 0x080b272b in
CQBE_Parser::qbeGet (pMsgBuf_=0x14ffe000, pParsedMsg_=0x14fed5ec,
pQbeString_=0x2e312e36, pNextOffset_=0x14fed46c) at qbeparser.cpp:410</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>#4 0x080b4e06 in
CTIQBE::ProviderOpenCompletedEvent::qbeGet (this=0x80b272b,
pMsgBuf_=0x14ff15c0, pNextOffset_=0x14fed46c) at qbeparser.cpp:2847</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>#5 0x080b94cc in
CQBE_Parser::qbeParse (this=0x14ff15a0, pInputMsg_=0x14ff15c0,
inputMsgLength_=89, pParsedMsg_=0x14fed5a0, parsedMsgBufferSize_=16384) at
qbeparser.cpp:5558</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>#6 0x08095261 in
CCtiInterface::receiveLoop (this=0x0) at ctireceiver.cpp:428</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>#7 0x00000000 in ?? ()</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>CHris</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0cm 0cm 0cm;
border-color:-moz-use-text-color'>
<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext;
mso-ansi-language:EN-US;font-weight:bold'>From:</span></font></b><font size=2
color=black face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:windowtext;mso-ansi-language:EN-US'> Wes Sisk [<a
href="mailto:wsisk@cisco.com">mailto:wsisk@cisco.com</a>] <br>
<b><span style='font-weight:bold'>Sent:</span></b> 17 November 2010 16:01<br>
<b><span style='font-weight:bold'>To:</span></b> Lewis, Chris<br>
<b><span style='font-weight:bold'>Cc:</span></b> <a
href="mailto:Scott.Voll@wesd.org">Scott.Voll@wesd.org</a><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: FW: [cisco-voip] FW:
[RTMT-ALERT-CMPUB-Cluster] CoreDumpFileFound</span></font><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal><font size=2 color=black face=Calibri><span
style='font-size:11.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Calibri><span
style='font-size:11.0pt'>Hi Chris,<br>
<br>
Please post this to cisco-voip list or the Cisco Support Community. It's
best to discuss in open forum so all can contribute and benefit.<br>
<br>
/Wes<br>
<br>
Lewis, Chris wrote: <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>Hi Scott/Wes,</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>How did you work out the
backtrace? I have a similar issue and was wondering how you knew it was
that specific Bug?</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>Chris</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0cm 0cm 0cm;
border-color:-moz-use-text-color'>
<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext;
mso-ansi-language:EN-US;font-weight:bold'>From:</span></font></b><font size=2
color=black face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:windowtext;mso-ansi-language:EN-US'> <a
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b><span style='font-weight:bold'>On Behalf Of </span></b>Wes Sisk<br>
<b><span style='font-weight:bold'>Sent:</span></b> 27 January 2010 19:40<br>
<b><span style='font-weight:bold'>To:</span></b> Voll, Scott<br>
<b><span style='font-weight:bold'>Cc:</span></b> Cisco VoIP (<a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] FW:
[RTMT-ALERT-CMPUB-Cluster] CoreDumpFileFound</span></font><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal><font size=2 color=black face=Calibri><span
style='font-size:11.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Calibri><span
style='font-size:11.0pt'>RTMT check boxes:<br>
trace and log central<br>
collect files<br>
"select ccm services/applications" -> cisco extended functions,
cisco extended functions report<br>
"select system services/applications" -> cisco corefile recovery
tool<br>
<br>
/Wes<br>
<br>
On Wednesday, January 27, 2010 2:17:24 PM, Voll, Scott <a
href="mailto:Scott.Voll@wesd.org"><Scott.Voll@wesd.org></a> wrote:<br
style='mso-special-character:line-break'>
<![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'>
<![endif]><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>Wes—</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>I feel like a dip shmoe for
asking…. But how do I get the:</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>Core files and CEF traces?</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>Scott</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0cm 0cm 0cm;
border-color:-moz-use-text-color'>
<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext;
font-weight:bold'>From:</span></font></b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'>
Wes Sisk [<a href="mailto:wsisk@cisco.com">mailto:wsisk@cisco.com</a>] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, January 27, 2010
11:00 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Voll, Scott<br>
<b><span style='font-weight:bold'>Cc:</span></b> Cisco VoIP (<a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] FW:
[RTMT-ALERT-CMPUB-Cluster] CoreDumpFileFound</span></font><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal><font size=2 color=black face=Calibri><span
style='font-size:11.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Calibri><span
style='font-size:11.0pt'>Good news: you're not the only one seeing this on
6.1.4 which is supposed to already contain the fix<br>
bad news: no root cause yet so more investigation is required<br>
<br>
best bet is to open a TAC case with the backtrace, version, core file, and cef
traces. it is possible the fix did not get merged properly. but that is
still a discussion that needs to come out of a specific tac case.<br>
<br>
/Wes<br>
<br>
On Wednesday, January 27, 2010 1:42:15 PM, Voll, Scott <a
href="mailto:Scott.Voll@wesd.org"><Scott.Voll@wesd.org></a> wrote:<br>
<br style='mso-special-character:line-break'>
<![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'>
<![endif]><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>6.1.4.2000.2</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0cm 0cm 0cm;
border-color:-moz-use-text-color'>
<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext;
font-weight:bold'>From:</span></font></b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'>
Wes Sisk [<a href="mailto:wsisk@cisco.com">mailto:wsisk@cisco.com</a>] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, January 27, 2010
10:40 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Voll, Scott<br>
<b><span style='font-weight:bold'>Cc:</span></b> Cisco VoIP (<a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] FW:
[RTMT-ALERT-CMPUB-Cluster] CoreDumpFileFound</span></font><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal><font size=2 color=black face=Calibri><span
style='font-size:11.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Calibri><span
style='font-size:11.0pt'>you didn't include what version you are running ;)<br>
<br>
Looks like<br>
CSCso02381 CEF core due to invalid incoming QBE message
header <br>
<br>
I just updated the RNE to include the include the backtrace, check bug toolkit
in 24-48 hours.<br>
<br>
Looks like it's fixed in 6.1(3.3206.1), 6.1(4), and 7.0(1). What version
are you running?<br>
<br>
/Wes<br>
<br>
On Wednesday, January 27, 2010 12:14:32 PM, Voll, Scott <a
href="mailto:Scott.Voll@wesd.org"><Scott.Voll@wesd.org></a> wrote:<br>
<br>
<br style='mso-special-character:line-break'>
<![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'>
<![endif]><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>Where do I find this
“backtrace” in the bug toolkit?</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>Here is my backtrace:</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>#0 0x0032ca92 in strncpy () from
/lib/tls/libc.so.6</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>#1 0x00e17f38 in OK_BOD_strncpy ()
from /lib/csa/libcsa.so.6</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>#2 0x00e15570 in strncpy () from
/lib/csa/libcsa.so.6</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>#3 0x080b26eb in
CQBE_Parser::qbeGet (pMsgBuf_=0x1756f000, pParsedMsg_=0x1755e5ec,
pQbeString_=0x2e312e36, pNextOffset_=0x1755e46c) at qbeparser.cpp:410</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>#4 0x080b4dc6 in
CTIQBE::ProviderOpenCompletedEvent::qbeGet (this=0x80b26eb,
pMsgBuf_=0x175625c0, pNextOffset_=0x1755e46c) at qbeparser.cpp:2847</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>#5 0x080b948c in
CQBE_Parser::qbeParse (this=0x175625a0, pInputMsg_=0x175625c0, inputMsgLength_=89,
pParsedMsg_=0x1755e5a0, parsedMsgBufferSize_=16384) at qbeparser.cpp:5542</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>#6 0x08095221 in
CCtiInterface::receiveLoop (this=0x0) at ctireceiver.cpp:428</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>#7 0x00000000 in ?? ()</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>Scott</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0cm 0cm 0cm;
border-color:-moz-use-text-color'>
<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext;
font-weight:bold'>From:</span></font></b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'>
Wes Sisk [<a href="mailto:wsisk@cisco.com">mailto:wsisk@cisco.com</a>] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, January 27, 2010
8:46 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Voll, Scott<br>
<b><span style='font-weight:bold'>Cc:</span></b> Cisco VoIP (<a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] FW:
[RTMT-ALERT-CMPUB-Cluster] CoreDumpFileFound</span></font><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal><font size=2 color=black face=Calibri><span
style='font-size:11.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Calibri><span
style='font-size:11.0pt'>yep, it means your cef process generated a core
dump. i.e. it crashed. this is the equivalent of windows dr.watson
and user.dmp.<br>
<br>
First level diagnosis:<br>
from the CLI use 'utils core list' to identify the core file and then 'utils
core analyze' to generate the backtrace from the core file. you *should*
be able to search for the backtrace in bug toolkit to find the relevant defect.
if btk is not cooperating then open a tac case and provide your CM version and
the backtrace. That is adequate to identify the defect for known crashes.<br>
<br>
Second level diagnosis:<br>
If the backtrace does not match a known signature then we have to diagnose the
core. That requires:<br>
- the actual cef core file (core files may be very large)<br>
- the backtrace from the core file<br>
- cef traces for 1 hour leading up to the failure<br>
- possibly other traces such as cm SDI/SDL for the same timeframe<br>
<br>
/Wes<br>
<br>
<br>
On Wednesday, January 27, 2010 10:41:41 AM, Voll, Scott <a
href="mailto:Scott.Voll@wesd.org"><Scott.Voll@wesd.org></a> wrote:<br>
<br>
<br>
<br style='mso-special-character:line-break'>
<![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'>
<![endif]><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>I’m not finding much on a Google
search. Any idea what this means?</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>I’m guessing a Cisco Extended
Function crashed on my first node, but not quite sure what needs to be done or
if this is a tac case.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>From a TAC point of view which RTMT logs
should I be getting if I need to open a ticket?</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>This is the first time I’ve seen
this error.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>Thanks</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>Scott</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>PS. CM 6.1.4-2000.2</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0cm 0cm 0cm;
border-color:-moz-use-text-color'>
<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
<a href="mailto:RTMT_Admin@wesd.org">RTMT_Admin@wesd.org</a> [<a
href="mailto:RTMT_Admin@wesd.org">mailto:RTMT_Admin@wesd.org</a>] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, January 27, 2010
6:06 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Voll, Scott<br>
<b><span style='font-weight:bold'>Subject:</span></b>
[RTMT-ALERT-CMPUB-Cluster] CoreDumpFileFound</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=2 color=black face=Calibri><span
style='font-size:11.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'>CoreDumpFileFound
TotalCoresFound : 1 CoreDetails : The following lists up to 6 cores dumped by
corresponding applications. Core1 : Cisco Extended Functions
(core.13530.11.cef.1264601139) AppID : Cisco Log Partition Monitoring Tool
ClusterID : NodeID : CM1 . The alarm is generated on Wed Jan 27 06:05:44 PST
2010. </span></font><o:p></o:p></p>
<pre><font size=2 color=black face="Courier New"><span style='font-size:10.0pt'> <o:p></o:p></span></font></pre><pre
style='text-align:center'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'> <o:p></o:p></span></font></pre><pre
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style='font-size:10.0pt'> <o:p></o:p></span></font></pre><pre
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style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre
style='text-align:center'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>
<hr size=4 width="90%" align=center>
</span></font></pre><pre style='text-align:center'><font size=2 color=black
face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre
style='text-align:center'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre
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style='font-size:10.0pt'> <o:p></o:p></span></font></pre><pre
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style='font-size:10.0pt'> <o:p></o:p></span></font></pre><pre
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style='font-size:10.0pt'> <o:p></o:p></span></font></pre><pre
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style='font-size:10.0pt'> <o:p></o:p></span></font></pre><pre
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style='font-size:10.0pt'> <o:p></o:p></span></font></pre><pre
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style='font-size:10.0pt'> <o:p></o:p></span></font></pre><pre
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style='font-size:10.0pt'> <o:p></o:p></span></font></pre><pre
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style='font-size:10.0pt'> <o:p></o:p></span></font></pre><pre
style='text-align:center'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'> <o:p></o:p></span></font></pre><pre
style='text-align:center'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'> <o:p></o:p></span></font></pre><pre
style='text-align:center'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'> <o:p></o:p></span></font></pre><pre
style='text-align:center'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'> <o:p></o:p></span></font></pre><pre
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style='font-size:10.0pt'> <o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'> <o:p></o:p></span></font></pre><pre><font
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