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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D">Ok cool thanks everyone that replied.<o:p></o:p></span></p>
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color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";
color:#003478">Karen Cheng</span></i></b><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";
color:#003478">Voice Network Engineer</span></i><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:
"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;
font-family:"Tahoma","sans-serif""> Dew Swen [mailto:dew.swen@gmail.com]
<br>
<b>Sent:</b> Thursday, 18 November 2010 4:46 AM<br>
<b>To:</b> Matthew Saskin<br>
<b>Cc:</b> Cheng, Karen; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] UCCE Study Guides<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">You can check UCCE srnd, configuration guides and administration guides.<br>
<br>
<a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/design/guide/uccesrnd80.pdf">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/design/guide/uccesrnd80.pdf</a><br>
<a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_2/configuration/guide/serviceability.pdf">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_2/configuration/guide/serviceability.pdf</a><br>
<a href="http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_tech_notes_list.html">http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_tech_notes_list.html</a><br>
<a href="http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_configuration_examples_list.html">http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_configuration_examples_list.html</a><br>
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<b>--</b><br>
<b>Dew Swen<br>
CCVP, CCDP, CCNP<br>
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</b><br>
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<o:p></o:p></p>
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<p class="MsoNormal">On Wed, Nov 17, 2010 at 5:41 PM, Matthew Saskin <<a href="mailto:msaskin@gmail.com">msaskin@gmail.com</a>> wrote:<o:p></o:p></p>
<p class="MsoNormal">I don't believe there are any books published on UCCE. Best place to start is the SRND and the application/administration guides.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="color:#888888">Matthew Saskin<br>
<a href="mailto:msaskin@gmail.com" target="_blank">msaskin@gmail.com</a><br>
203-253-9571<br>
<br>
<br>
</span><o:p></o:p></p>
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<p class="MsoNormal">On Tue, Nov 16, 2010 at 1:00 AM, Cheng, Karen <<a href="mailto:Karen.Cheng@racq.com.au" target="_blank">Karen.Cheng@racq.com.au</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Heya,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Does anyone out there know of where to obtain study material related to Cisco UCCE?<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Not really after exam stuff but more self-study guides or Cisco Press books although I couldn’t find anything on Cisco press itself.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span style="font-size:10.0pt;color:#003478">Karen Cheng</span></i></b><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-size:10.0pt;color:#003478">Voice Network Engineer</span></i><o:p></o:p></p>
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<p class="MsoNormal"><br>
<span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:green">75% of inspected vehicle have a defect*. Call 13 1905 and book an RACQ Vehicle Inspection today. *Based on the RACQ Vehicle Defect Report January 2008<br>
<br>
</span><br>
<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray">Please Note: If you are not the intended recipient, please delete this email as its use is prohibited. RACQ does not warrant or represent that this email is free from viruses or defects.
If you do not wish to receive any further commercial electronic messages from RACQ please e-mail
<a href="mailto:unsubscribe@racq.com.au" target="_blank">unsubscribe@racq.com.au</a> or contact RACQ on 13 19 05.</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">_______________________________________________<br>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<br>
<font face="Verdana" color="Green" size="1">75% of inspected vehicle have a defect*. Call 13 1905 and book an RACQ Vehicle Inspection today. *Based on the RACQ Vehicle Defect Report January 2008<br>
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</font><br>
<font face="Arial" color="Gray" size="2">Please Note: If you are not the intended recipient, please delete this email as its use is prohibited. RACQ does not warrant or represent that this email is free from viruses or defects. If you do not wish to receive
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