<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>I've used the term42.default.loads file that came with the zip file. I restarted the TFTP server because the file name was the same.<br><br>Not sure why I would need to use a different load? It doesn't even seem to be catching any load file. :(<br><span><br><span name="x"></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it. <br> - LFJ (with apologies to Mr. Popeil)<br><span name="x"></span><br></span><br><hr id="zwchr"><b>From: </b>"Nate VanMaren" <VanMarenNP@ldschurch.org><br><b>To: </b>"Lelio Fulgenzi" <lelio@uoguelph.ca>, "Teressa Corson" <Teressa.Corson@doit.nh.gov><br><b>Cc: </b>"voyp list" <cisco-voip@puck.nether.net><br><b>Sent: </b>Tuesday, November 23, 2010 11:05:51 AM<br><b>Subject: </b>RE: [cisco-voip] factory resetting a 7942 - stuck on "upgrading"<br><br><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
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</o:shapelayout></xml><![endif]--><div class="WordSection1"><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Install an older load on the tftp server, to get a default.loads file thing, which controls the version of code a phone gets with the factory reset. I would put 8.5.2 on there. I think 8.5.3 is where the certs changed.</span></p><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"> </span></p><div><div style="border-right: medium none; border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; padding: 3pt 0in 0in;"><p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Lelio Fulgenzi<br><b>Sent:</b> Tuesday, November 23, 2010 8:48 AM<br><b>To:</b> Teressa Corson<br><b>Cc:</b> voyp list<br><b>Subject:</b> Re: [cisco-voip] factory resetting a 7942 - stuck on "upgrading"</span></p></div></div><p class="MsoNormal"> </p><div><p class="MsoNormal" style="margin-bottom: 12pt;"><span style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;">CUCM v4.1(3) eeeek.<br><br>I had successfully downgraded the phone to 8.3.5 and was just testing out the factory reset.<br><br>I really hope it's not a brick.<br><br>I'm in the process of opening a case myself, however, my CCO account does not allow me to open a case with this device that is under warranty. Got a service contract case open right now.<br><br>I too will share any info.<br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it. <br> - LFJ (with apologies to Mr. Popeil)<br><br></span></p><div class="MsoNormal" style="text-align: center;" align="center"><span style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;"><hr id="zwchr" align="center" width="100%" size="2"></span></div><p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;">From: </span></b><span style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;">"Teressa Corson" <Teressa.Corson@doit.nh.gov><br><b>To: </b>"Lelio Fulgenzi" <lelio@uoguelph.ca>, "voyp list" <cisco-voip@puck.nether.net><br><b>Sent: </b>Tuesday, November 23, 2010 10:45:41 AM<br><b>Subject: </b>RE: [cisco-voip] factory resetting a 7942 - stuck on "upgrading"<br><br><br></span></p><p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: rgb(31, 73, 125);">I’ll be curious to hear what the solution is on this because I have two 7911s that have the exact same problem. What version of UCM are you using? I’m on 7.1.3.32900-4.</span><span style="color: black;"></span></p><p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></p><p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: rgb(31, 73, 125);">I have a TAC case open and so far the first level rep told me to do a procedure that was for 7970 phones and that left my phone with no display at all. If I get any good information from Cisco, I’ll share it.</span><span style="color: black;"></span></p><div><p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: rgb(31, 73, 125);"><br>Teressa Corson, CCNP, CCDA<br>TSS VI, Operations<br>Network Operations<br>NH Department of Information Technology<br>603-223-5727<br><a href="http://www.doit.nh.gov" target="_blank">www.doit.nh.gov</a></span><span style="color: black;"></span></p><p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: rgb(31, 73, 125);">Statement of Confidentiality: The contents of this message are confidential. Any unauthorized disclosure, reproduction, use or dissemination (either in whole or in part) is prohibited. If you are not the intended recipient of this message, please notify the sender immediately and delete the message from your system.</span><span style="color: black;"></span></p></div><p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></p><div><div style="border-right: medium none; border-width: 1pt medium medium; border-style: solid none none; padding: 3pt 0in 0in; border-color: -moz-use-text-color;"><p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: black;">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: black;"> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Lelio Fulgenzi<br><b>Sent:</b> Tuesday, November 23, 2010 10:30 AM<br><b>To:</b> voyp list<br><b>Subject:</b> [cisco-voip] factory resetting a 7942 - stuck on "upgrading"</span><span style="color: black;"></span></p></div></div><p class="MsoNormal"><span style="color: black;"> </span></p><div><p class="MsoNormal" style="margin-bottom: 12pt;"><span style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;">I tried to factory reset a 7942 and it is now stuck on upgrading.<br><br><img src="cid:image001.jpg@01CB8AED.8EDA3B20" id="_x0000_i1025" border="0" width="960" height="720"><br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it. <br> - LFJ (with apologies to Mr. Popeil)</span><span style="color: black;"></span></p></div></div></div>
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