Try some more basic tests - do normal phone calls work? All too often we forget a phone call has to work first.<br><br>If that works, then see if the firewall is 'aware' of the protocol you're using. If it's SIP, make sure it's SIP aware and not blocking a re-invite.<br>
<br>My hunch is that the call doesn't work whether it is fax or not. <br><br>-nick<br><br><div class="gmail_quote">On Mon, Nov 22, 2010 at 11:07 PM, sashank <span dir="ltr"><<a href="mailto:sasanka.pathi@locuz.com">sasanka.pathi@locuz.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Here my problem is if I bypass the firewall its working fine
without any problem. So just checking the ports on the FW. So that we can open
the ports that the credit card machine is using.</span></p><div class="im">
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<div>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Warm
Regards,</span></p>
<p class="MsoNormal"><u><span style="color: rgb(31, 73, 125);">Venkata Sasanka.pathi(-91 950 265 2290)</span></u></p>
<p class="MsoNormal"><u><span style="color: rgb(31, 73, 125);">Consultant | unified communications</span></u></p>
<p class="MsoNormal"><u><span style="color: rgb(31, 73, 125);">Locuz Enterprise Solutions Ltd. (A Subsidiary of 3i-Infotech)</span></u></p>
<p class="MsoNormal"><u><span style="color: rgb(31, 73, 125);">Sudha House 3, Tilak Road Abids, Hydrabad </span></u></p>
<p class="MsoNormal"><u><span style="color: rgb(31, 73, 125);">Andhra Pradesh - 500 001</span></u></p>
<p class="MsoNormal"><u><span style="color: rgb(31, 73, 125);">| Mobile: 09502652290 | Phone : +91 -040 - 66115656 | </span></u></p>
</div>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
</div><div>
<div style="border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;"> Jason Aarons (US)
[mailto:<a href="mailto:jason.aarons@us.didata.com" target="_blank">jason.aarons@us.didata.com</a>] <br>
<b>Sent:</b> Monday, November 22, 2010 11:34 PM<br>
<b>To:</b> Brokenshire, Steve; ccieid1ot; sashank<br>
<b>Cc:</b> Cisco VOIP<br>
<b>Subject:</b> RE: [cisco-voip] Ports for credit card machines</span></p>
</div>
</div><div><div></div><div class="h5">
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">I have the worst luck with ATAs, however I have a customer with
several of them with credit card readers and I have no idea how he has them
working. They always fails on ATA for me. VIC2-FXS or VG224 modem
pass-through is the recommended path.</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<div>
<div style="border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Brokenshire,
Steve<br>
<b>Sent:</b> Monday, November 22, 2010 8:19 AM<br>
<b>To:</b> ccieid1ot; sashank<br>
<b>Cc:</b> Cisco VOIP<br>
<b>Subject:</b> Re: [cisco-voip] Ports for credit card machines</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);" lang="EN-GB">I know the ATA does not officially support modems, but we have
got credit card machines to work without any major problem.</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);" lang="EN-GB"> </span></p>
<p class="MsoNormal"><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On
Behalf Of </b>ccieid1ot<br>
<b>Sent:</b> 22 November 2010 13:17<br>
<b>To:</b> sashank<br>
<b>Cc:</b> Cisco VOIP<br>
<b>Subject:</b> Re: [cisco-voip] Ports for credit card machines</span></p>
<p class="MsoNormal"><span lang="EN-GB"> </span></p>
<p><span lang="EN-GB">Run it through. A sniffer see what ports the machine is
using. </span></p>
<div>
<p class="MsoNormal"><span lang="EN-GB">On 22 Nov 2010 02:41, "sashank"
<<a href="mailto:sasanka.pathi@locuz.com" target="_blank">sasanka.pathi@locuz.com</a>>
wrote:<br>
> I think I am so lucky. It worked in the first time without any problem.
From<br>
> the day I brought the firewall and connected between the ATA and PRI I am<br>
> having the problem. If I by pass the firewall it is working fine. So<br>
> guessing the Firewall issue. Or am I doing some thing wrong<br>
> <br>
> <br>
> <br>
> Warm Regards,<br>
> <br>
> Venkata Sasanka.pathi(-91 950 265 2290)<br>
> <br>
> Consultant | unified communications<br>
> <br>
> Locuz Enterprise Solutions Ltd. (A Subsidiary of 3i-Infotech)<br>
> <br>
> Sudha House 3, Tilak Road Abids, Hydrabad <br>
> <br>
> Andhra Pradesh - 500 001<br>
> <br>
> | Mobile: 09502652290 | Phone : +91 -040 - 66115656 | <br>
> <br>
> <br>
> <br>
> From: <a href="mailto:stephen.welsh@unifiedfx.com" target="_blank">stephen.welsh@unifiedfx.com</a>
[mailto:<a href="mailto:stephen.welsh@unifiedfx.com" target="_blank">stephen.welsh@unifiedfx.com</a>]
<br>
> Sent: Monday, November 22, 2010 1:42 PM<br>
> To: sashank<br>
> Cc: 'Cisco VOIP'<br>
> Subject: Re: [cisco-voip] Ports for credit card machines<br>
> <br>
> <br>
> <br>
> I think you will struggle to get that to work I'm afraid, the ATA does not<br>
> officially support modem connectivity, and even Fax connections have<br>
> restrictions:<br>
> <br>
> <br>
> <br>
> "ATA 186 is not supported for analog modem calls. The modem referred
to<br>
> throughout the documentation implies fax modem"<br>
> <br>
> <a href="http://www.cisco.com/en/US/products/hw/gatecont/ps514/products_configuration" target="_blank">http://www.cisco.com/en/US/products/hw/gatecont/ps514/products_configuration</a><br>
> _example09186a00800d698e.shtml<br>
> <br>
> <br>
> <br>
> Thanks<br>
> <br>
> <br>
> <br>
> Stephen<br>
> <br>
> <br>
> <br>
> <br>
> <br>
> On 22 Nov 2010, at 07:19, sashank wrote:<br>
> <br>
> <br>
> <br>
> <br>
> <br>
> Dear All,<br>
> <br>
> <br>
> <br>
> <br>
> <br>
> I have cisco ATA box connected in the lan and a credit card machine is<br>
> connected to it. We have a check point between lan and the server farm. We<br>
> have opened the required ports for the ATA to work. But when we dial<br>
> through the credit card machine it says connecting and then it times out.
Do<br>
> we have to open any ports for the Credit card machine to work?<br>
> <br>
> <br>
> <br>
> Warm Regards,<br>
> <br>
> Venkata Sasanka.pathi(-91 950 265 2290)<br>
> <br>
> Consultant | unified communications<br>
> <br>
> Locuz Enterprise Solutions Ltd. (A Subsidiary of 3i-Infotech)<br>
> <br>
> Sudha House 3, Tilak Road Abids, Hydrabad<br>
> <br>
> Andhra Pradesh - 500 001<br>
> <br>
> | Mobile: 09502652290 | Phone : +91 -040 - 66115656 |<br>
> <br>
> <br>
> <br>
> _______________________________________________<br>
> cisco-voip mailing list<br>
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> <br>
> <br>
> </span></p>
</div>
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