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<p class=MsoNormal><span style='font-size:10.0pt;line-height:115%;font-family:
"Arial","sans-serif";color:#1F497D'>Dear All,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;line-height:115%;font-family:
"Arial","sans-serif";color:#1F497D'>Can someone advise on the bellow questions
related to Cisco contact center.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;line-height:115%;font-family:
"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><b><u>Which feature is disabled on Cisco agent desktop ?<o:p></o:p></u></b></p>
<p class=MsoNormal>Recording<o:p></o:p></p>
<p class=MsoNormal>Monitoring<o:p></o:p></p>
<p class=MsoNormal>Embedded browser<o:p></o:p></p>
<p class=MsoNormal>Call-control button<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b><u>Which configuration can have skill assigned to it in
Cisco ccx ?<o:p></o:p></u></b></p>
<p class=MsoNormal>Contact service queue<o:p></o:p></p>
<p class=MsoNormal>Skill groups<o:p></o:p></p>
<p class=MsoNormal>Resource group<o:p></o:p></p>
<p class=MsoNormal>Competence queue<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b><u>Which three Cisco unified contact center application
admini tasks may be performed by a supervisor who does not have administrative
priviledge?<o:p></o:p></u></b></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Delete<o:p></o:p></p>
<p class=MsoNormal>Remove skill<o:p></o:p></p>
<p class=MsoNormal>Enable automatic work<o:p></o:p></p>
<p class=MsoNormal>Modify<o:p></o:p></p>
<p class=MsoNormal>Create resource<o:p></o:p></p>
<p class=MsoNormal>Delete skill<o:p></o:p></p>
<p class=MsoNormal><b><u>Which Cisco ccx platefrorm set support the use of an
embedded browser ?<o:p></o:p></u></b></p>
<p class=MsoNormal>Enhanced & premium<o:p></o:p></p>
<p class=MsoNormal>Premium<o:p></o:p></p>
<p class=MsoNormal>Enhanced<o:p></o:p></p>
<p class=MsoNormal>None<o:p></o:p></p>
<p class=MsoNormal>Premium standard<o:p></o:p></p>
<p class=MsoNormal>Enhanced standard<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b><u>Select statement about subflow?<o:p></o:p></u></b></p>
<p class=MsoNormal>Subflow can access all variable<o:p></o:p></p>
<p class=MsoNormal>When a call….<o:p></o:p></p>
<p class=MsoNormal>When a call….<o:p></o:p></p>
<p class=MsoNormal>The same subflow can be invoked for different script<o:p></o:p></p>
<p class=MsoNormal><b><u><o:p><span style='text-decoration:none'> </span></o:p></u></b></p>
<p class=MsoNormal><b><u>Which two items are auto installed on the Cisco ccx
server by the Cisco unified contact center installer?<o:p></o:p></u></b></p>
<p class=MsoNormal>IVR prompt<o:p></o:p></p>
<p class=MsoNormal>Cisco agent desktop<o:p></o:p></p>
<p class=MsoNormal>Cisco dektop workflow adm<o:p></o:p></p>
<p class=MsoNormal>Cisco unified communication manager<o:p></o:p></p>
<p class=MsoNormal>Workflow management<o:p></o:p></p>
<p class=MsoNormal><b><u><o:p><span style='text-decoration:none'> </span></o:p></u></b></p>
<p class=MsoNormal><b><u>Enhanced </u></b><b><u><span style='font-family:Wingdings'>à</span>premium
on cc express ?<o:p></o:p></u></b></p>
<p class=MsoNormal>HTTP-based trigger<o:p></o:p></p>
<p class=MsoNormal>Wrap-up time<o:p></o:p></p>
<p class=MsoNormal>Keystroke macros<o:p></o:p></p>
<p class=MsoNormal>Supervisor recording<o:p></o:p></p>
<p class=MsoNormal>Agent to agent text chatting<o:p></o:p></p>
<p class=MsoNormal><b><u><o:p><span style='text-decoration:none'> </span></o:p></u></b></p>
<p class=MsoNormal><b><u>Which interface do the CUC manager and Cisco unified
ccx use for call control ?<o:p></o:p></u></b></p>
<p class=MsoNormal>AXL<o:p></o:p></p>
<p class=MsoNormal>HTTP<o:p></o:p></p>
<p class=MsoNormal>LDAP<o:p></o:p></p>
<p class=MsoNormal>JTAPI<o:p></o:p></p>
<p class=MsoNormal><b><u><o:p><span style='text-decoration:none'> </span></o:p></u></b></p>
<p class=MsoNormal><b><u>In Cisco unified ccx,where is wrap-up data enabled ?<o:p></o:p></u></b></p>
<p class=MsoNormal>In the Cisco supervisor desktop<o:p></o:p></p>
<p class=MsoNormal>In csq conf on application administrator<o:p></o:p></p>
<p class=MsoNormal>On workflow groups on Cisco desktop workflow adm<o:p></o:p></p>
<p class=MsoNormal>In resource conf or app adm<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b><u>Which subsystem handles connexion between CCX and
enterprise database?<o:p></o:p></u></b></p>
<p class=MsoNormal>Media<o:p></o:p></p>
<p class=MsoNormal>JTAPI<o:p></o:p></p>
<p class=MsoNormal>Database<o:p></o:p></p>
<p class=MsoNormal>Application<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b><u>How many licence should be bought total user 250,150
logged,30 agent to answer outbound calls,20 agents able to answer end?<o:p></o:p></u></b></p>
<p class=MsoNormal>150<o:p></o:p></p>
<p class=MsoNormal>180<o:p></o:p></p>
<p class=MsoNormal>200<o:p></o:p></p>
<p class=MsoNormal>250<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b><u>Which interface is used to conf debug param for log
files?<o:p></o:p></u></b></p>
<p class=MsoNormal>Datastore control center<o:p></o:p></p>
<p class=MsoNormal>Trace conf<o:p></o:p></p>
<p class=MsoNormal>System para<o:p></o:p></p>
<p class=MsoNormal>Control center<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b><u>Agent email is a Cisco unified ccx feature available
in which ?<o:p></o:p></u></b></p>
<p class=MsoNormal>Premium enhanced,standard<o:p></o:p></p>
<p class=MsoNormal>Premium<o:p></o:p></p>
<p class=MsoNormal>Premium & std<o:p></o:p></p>
<p class=MsoNormal>Premium and enhanced<o:p></o:p></p>
<p class=MsoNormal><b><u>Which two tasks must an administrator perform on Cisco
desktop adm to support presence?<o:p></o:p></u></b></p>
<p class=MsoNormal>Assign contact list to a CSQ<o:p></o:p></p>
<p class=MsoNormal>Assign contact list to workflow<o:p></o:p></p>
<p class=MsoNormal>Assign an SME to a contact list<o:p></o:p></p>
<p class=MsoNormal>Assign a contact list to a skill<o:p></o:p></p>
<p class=MsoNormal>Assign and sort to a CSQ<o:p></o:p></p>
<p class=MsoNormal><b><u><o:p><span style='text-decoration:none'> </span></o:p></u></b></p>
<p class=MsoNormal>Many thanks.<o:p></o:p></p>
<p class=MsoNormal>Best Regards,<o:p></o:p></p>
<p class=MsoNormal>Ralph El Habr<o:p></o:p></p>
<p class=MsoNormal><b><u><o:p><span style='text-decoration:none'> </span></o:p></u></b></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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