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K -->to kick you ass<div>F -->fuck your mother ASS</div><div><br><br><hr id="stopSpelling">Date: Sat, 27 Nov 2010 16:25:12 -0600<br>Subject: Re: [cisco-voip] cisco contact center<br>From: ccieid1ot@gmail.com<br>To: jason.aarons@us.didata.com<br>CC: peter.slow@gmail.com; ralph_ralf@hotmail.com; cisco-voip@puck.nether.net<br><br>Never could go wrong with answer all the above questions with the letter C ur ass out of here.<br><br>
<div class="ecxgmail_quote">On Sat, Nov 27, 2010 at 4:17 PM, Jason Aarons (US) <span dir="ltr"><<a href="mailto:jason.aarons@us.didata.com">jason.aarons@us.didata.com</a>></span> wrote:<br>
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<p class="ecxMsoNormal"><span style="color:#1f497d;font-size:11pt">Lol.</span></p>
<p class="ecxMsoNormal"><span style="color:#1f497d;font-size:11pt"> </span></p>
<p class="ecxMsoNormal"><span style="color:#1f497d;font-size:11pt">Perhaps he can just buy the answers….</span></p>
<p class="ecxMsoNormal"><span style="color:#1f497d;font-size:11pt"> </span></p>
<p class="ecxMsoNormal"><b><span style="font-size:10pt">From:</span></b><span style="font-size:10pt"> <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Peter Slow<br>
<b>Sent:</b> Saturday, November 27, 2010 3:04 PM<br><b>To:</b> Ralph Habr<br><b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] cisco contact center</span></p>
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<p class="ecxMsoNormal"> </p>
<p style="margin-bottom:12pt" class="ecxMsoNormal">Ralph,<br> On behalf of everyone here, I'd like to ask you to go away. (Also, Happy Thanksgiving.) If you would like to pass a certification test the best thing to do is probably study for it.</p>
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<p class="ecxMsoNormal">On Sat, Nov 27, 2010 at 4:18 AM, Ralph Habr <<a href="mailto:ralph_ralf@hotmail.com">ralph_ralf@hotmail.com</a>> wrote:</p>
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<p class="ecxMsoNormal"><span style="color:#1f497d;font-size:10pt">Dear All,</span></p>
<p class="ecxMsoNormal"><span style="color:#1f497d;font-size:10pt">Can someone advise on the bellow questions related to Cisco contact center.</span></p>
<p class="ecxMsoNormal"><span style="color:#1f497d;font-size:10pt"> </span></p>
<p class="ecxMsoNormal"><b><u>Which feature is disabled on Cisco agent desktop ?</u></b></p>
<p class="ecxMsoNormal">Recording</p>
<p class="ecxMsoNormal">Monitoring</p>
<p class="ecxMsoNormal">Embedded browser</p>
<p class="ecxMsoNormal">Call-control button</p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"><b><u>Which configuration can have skill assigned to it in Cisco ccx ?</u></b></p>
<p class="ecxMsoNormal">Contact service queue</p>
<p class="ecxMsoNormal">Skill groups</p>
<p class="ecxMsoNormal">Resource group</p>
<p class="ecxMsoNormal">Competence queue</p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"><b><u>Which three Cisco unified contact center application admini tasks may be performed by a supervisor who does not have administrative priviledge?</u></b></p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal">Delete</p>
<p class="ecxMsoNormal">Remove skill</p>
<p class="ecxMsoNormal">Enable automatic work</p>
<p class="ecxMsoNormal">Modify</p>
<p class="ecxMsoNormal">Create resource</p>
<p class="ecxMsoNormal">Delete skill</p>
<p class="ecxMsoNormal"><b><u>Which Cisco ccx platefrorm set support the use of an embedded browser ?</u></b></p>
<p class="ecxMsoNormal">Enhanced & premium</p>
<p class="ecxMsoNormal">Premium</p>
<p class="ecxMsoNormal">Enhanced</p>
<p class="ecxMsoNormal">None</p>
<p class="ecxMsoNormal">Premium standard</p>
<p class="ecxMsoNormal">Enhanced standard</p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"><b><u>Select statement about subflow?</u></b></p>
<p class="ecxMsoNormal">Subflow can access all variable</p>
<p class="ecxMsoNormal">When a call….</p>
<p class="ecxMsoNormal">When a call….</p>
<p class="ecxMsoNormal">The same subflow can be invoked for different script</p>
<p class="ecxMsoNormal"><b> </b></p>
<p class="ecxMsoNormal"><b><u>Which two items are auto installed on the Cisco ccx server by the Cisco unified contact center installer?</u></b></p>
<p class="ecxMsoNormal">IVR prompt</p>
<p class="ecxMsoNormal">Cisco agent desktop</p>
<p class="ecxMsoNormal">Cisco dektop workflow adm</p>
<p class="ecxMsoNormal">Cisco unified communication manager</p>
<p class="ecxMsoNormal">Workflow management</p>
<p class="ecxMsoNormal"><b> </b></p>
<p class="ecxMsoNormal"><b><u>Enhanced </u></b><b><u><span style="font-family:Wingdings">à</span>premium on cc express ?</u></b></p>
<p class="ecxMsoNormal">HTTP-based trigger</p>
<p class="ecxMsoNormal">Wrap-up time</p>
<p class="ecxMsoNormal">Keystroke macros</p>
<p class="ecxMsoNormal">Supervisor recording</p>
<p class="ecxMsoNormal">Agent to agent text chatting</p>
<p class="ecxMsoNormal"><b> </b></p>
<p class="ecxMsoNormal"><b><u>Which interface do the CUC manager and Cisco unified ccx use for call control ?</u></b></p>
<p class="ecxMsoNormal">AXL</p>
<p class="ecxMsoNormal">HTTP</p>
<p class="ecxMsoNormal">LDAP</p>
<p class="ecxMsoNormal">JTAPI</p>
<p class="ecxMsoNormal"><b> </b></p>
<p class="ecxMsoNormal"><b><u>In Cisco unified ccx,where is wrap-up data enabled ?</u></b></p>
<p class="ecxMsoNormal">In the Cisco supervisor desktop</p>
<p class="ecxMsoNormal">In csq conf on application administrator</p>
<p class="ecxMsoNormal">On workflow groups on Cisco desktop workflow adm</p>
<p class="ecxMsoNormal">In resource conf or app adm</p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"><b><u>Which subsystem handles connexion between CCX and enterprise database?</u></b></p>
<p class="ecxMsoNormal">Media</p>
<p class="ecxMsoNormal">JTAPI</p>
<p class="ecxMsoNormal">Database</p>
<p class="ecxMsoNormal">Application</p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"><b><u>How many licence should be bought total user 250,150 logged,30 agent to answer outbound calls,20 agents able to answer end?</u></b></p>
<p class="ecxMsoNormal">150</p>
<p class="ecxMsoNormal">180</p>
<p class="ecxMsoNormal">200</p>
<p class="ecxMsoNormal">250</p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"><b><u>Which interface is used to conf debug param for log files?</u></b></p>
<p class="ecxMsoNormal">Datastore control center</p>
<p class="ecxMsoNormal">Trace conf</p>
<p class="ecxMsoNormal">System para</p>
<p class="ecxMsoNormal">Control center</p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"><b><u>Agent email is a Cisco unified ccx feature available in which ?</u></b></p>
<p class="ecxMsoNormal">Premium enhanced,standard</p>
<p class="ecxMsoNormal">Premium</p>
<p class="ecxMsoNormal">Premium & std</p>
<p class="ecxMsoNormal">Premium and enhanced</p>
<p class="ecxMsoNormal"><b><u>Which two tasks must an administrator perform on Cisco desktop adm to support presence?</u></b></p>
<p class="ecxMsoNormal">Assign contact list to a CSQ</p>
<p class="ecxMsoNormal">Assign contact list to workflow</p>
<p class="ecxMsoNormal">Assign an SME to a contact list</p>
<p class="ecxMsoNormal">Assign a contact list to a skill</p>
<p class="ecxMsoNormal">Assign and sort to a CSQ</p>
<p class="ecxMsoNormal"><b> </b></p>
<p class="ecxMsoNormal">Many thanks.</p>
<p class="ecxMsoNormal">Best Regards,</p>
<p class="ecxMsoNormal">Ralph El Habr</p>
<p class="ecxMsoNormal"><b> </b></p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"> </p></div></div>
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