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<br>i'll go away and kick ur mother ass !!!!!<br><hr id="stopSpelling">Date: Sat, 27 Nov 2010 15:04:17 -0500<br>Subject: Re: [cisco-voip] cisco contact center<br>From: peter.slow@gmail.com<br>To: ralph_ralf@hotmail.com<br>CC: cisco-voip@puck.nether.net<br><br>Ralph,<br> On behalf of everyone here, I'd like to ask you to go away. (Also, Happy Thanksgiving.) If you would like to pass a certification test the best thing to do is probably study for it.<br><br><div class="ecxgmail_quote">
On Sat, Nov 27, 2010 at 4:18 AM, Ralph Habr <span dir="ltr"><<a href="mailto:ralph_ralf@hotmail.com">ralph_ralf@hotmail.com</a>></span> wrote:<br><blockquote class="ecxgmail_quote" style="padding-left:1ex">
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<p class="ecxMsoNormal"><span style="font-size:10pt;line-height:115%;color:rgb(31, 73, 125)">Dear All,</span></p>
<p class="ecxMsoNormal"><span style="font-size:10pt;line-height:115%;color:rgb(31, 73, 125)">Can someone advise on the bellow questions
related to Cisco contact center.</span></p>
<p class="ecxMsoNormal"><span style="font-size:10pt;line-height:115%;color:rgb(31, 73, 125)"> </span></p>
<p class="ecxMsoNormal"><b><u>Which feature is disabled on Cisco agent desktop ?</u></b></p>
<p class="ecxMsoNormal">Recording</p>
<p class="ecxMsoNormal">Monitoring</p>
<p class="ecxMsoNormal">Embedded browser</p>
<p class="ecxMsoNormal">Call-control button</p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"><b><u>Which configuration can have skill assigned to it in
Cisco ccx ?</u></b></p>
<p class="ecxMsoNormal">Contact service queue</p>
<p class="ecxMsoNormal">Skill groups</p>
<p class="ecxMsoNormal">Resource group</p>
<p class="ecxMsoNormal">Competence queue</p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"><b><u>Which three Cisco unified contact center application
admini tasks may be performed by a supervisor who does not have administrative
priviledge?</u></b></p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal">Delete</p>
<p class="ecxMsoNormal">Remove skill</p>
<p class="ecxMsoNormal">Enable automatic work</p>
<p class="ecxMsoNormal">Modify</p>
<p class="ecxMsoNormal">Create resource</p>
<p class="ecxMsoNormal">Delete skill</p>
<p class="ecxMsoNormal"><b><u>Which Cisco ccx platefrorm set support the use of an
embedded browser ?</u></b></p>
<p class="ecxMsoNormal">Enhanced & premium</p>
<p class="ecxMsoNormal">Premium</p>
<p class="ecxMsoNormal">Enhanced</p>
<p class="ecxMsoNormal">None</p>
<p class="ecxMsoNormal">Premium standard</p>
<p class="ecxMsoNormal">Enhanced standard</p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"><b><u>Select statement about subflow?</u></b></p>
<p class="ecxMsoNormal">Subflow can access all variable</p>
<p class="ecxMsoNormal">When a call….</p>
<p class="ecxMsoNormal">When a call….</p>
<p class="ecxMsoNormal">The same subflow can be invoked for different script</p>
<p class="ecxMsoNormal"><b><u><span style="text-decoration:none"> </span></u></b></p>
<p class="ecxMsoNormal"><b><u>Which two items are auto installed on the Cisco ccx
server by the Cisco unified contact center installer?</u></b></p>
<p class="ecxMsoNormal">IVR prompt</p>
<p class="ecxMsoNormal">Cisco agent desktop</p>
<p class="ecxMsoNormal">Cisco dektop workflow adm</p>
<p class="ecxMsoNormal">Cisco unified communication manager</p>
<p class="ecxMsoNormal">Workflow management</p>
<p class="ecxMsoNormal"><b><u><span style="text-decoration:none"> </span></u></b></p>
<p class="ecxMsoNormal"><b><u>Enhanced </u></b><b><u><span style="font-family:Wingdings">à</span>premium
on cc express ?</u></b></p>
<p class="ecxMsoNormal">HTTP-based trigger</p>
<p class="ecxMsoNormal">Wrap-up time</p>
<p class="ecxMsoNormal">Keystroke macros</p>
<p class="ecxMsoNormal">Supervisor recording</p>
<p class="ecxMsoNormal">Agent to agent text chatting</p>
<p class="ecxMsoNormal"><b><u><span style="text-decoration:none"> </span></u></b></p>
<p class="ecxMsoNormal"><b><u>Which interface do the CUC manager and Cisco unified
ccx use for call control ?</u></b></p>
<p class="ecxMsoNormal">AXL</p>
<p class="ecxMsoNormal">HTTP</p>
<p class="ecxMsoNormal">LDAP</p>
<p class="ecxMsoNormal">JTAPI</p>
<p class="ecxMsoNormal"><b><u><span style="text-decoration:none"> </span></u></b></p>
<p class="ecxMsoNormal"><b><u>In Cisco unified ccx,where is wrap-up data enabled ?</u></b></p>
<p class="ecxMsoNormal">In the Cisco supervisor desktop</p>
<p class="ecxMsoNormal">In csq conf on application administrator</p>
<p class="ecxMsoNormal">On workflow groups on Cisco desktop workflow adm</p>
<p class="ecxMsoNormal">In resource conf or app adm</p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"><b><u>Which subsystem handles connexion between CCX and
enterprise database?</u></b></p>
<p class="ecxMsoNormal">Media</p>
<p class="ecxMsoNormal">JTAPI</p>
<p class="ecxMsoNormal">Database</p>
<p class="ecxMsoNormal">Application</p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"><b><u>How many licence should be bought total user 250,150
logged,30 agent to answer outbound calls,20 agents able to answer end?</u></b></p>
<p class="ecxMsoNormal">150</p>
<p class="ecxMsoNormal">180</p>
<p class="ecxMsoNormal">200</p>
<p class="ecxMsoNormal">250</p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"><b><u>Which interface is used to conf debug param for log
files?</u></b></p>
<p class="ecxMsoNormal">Datastore control center</p>
<p class="ecxMsoNormal">Trace conf</p>
<p class="ecxMsoNormal">System para</p>
<p class="ecxMsoNormal">Control center</p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"><b><u>Agent email is a Cisco unified ccx feature available
in which ?</u></b></p>
<p class="ecxMsoNormal">Premium enhanced,standard</p>
<p class="ecxMsoNormal">Premium</p>
<p class="ecxMsoNormal">Premium & std</p>
<p class="ecxMsoNormal">Premium and enhanced</p>
<p class="ecxMsoNormal"><b><u>Which two tasks must an administrator perform on Cisco
desktop adm to support presence?</u></b></p>
<p class="ecxMsoNormal">Assign contact list to a CSQ</p>
<p class="ecxMsoNormal">Assign contact list to workflow</p>
<p class="ecxMsoNormal">Assign an SME to a contact list</p>
<p class="ecxMsoNormal">Assign a contact list to a skill</p>
<p class="ecxMsoNormal">Assign and sort to a CSQ</p>
<p class="ecxMsoNormal"><b><u><span style="text-decoration:none"> </span></u></b></p>
<p class="ecxMsoNormal">Many thanks.</p>
<p class="ecxMsoNormal">Best Regards,</p>
<p class="ecxMsoNormal">Ralph El Habr</p>
<p class="ecxMsoNormal"><b><u><span style="text-decoration:none"> </span></u></b></p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"> </p>
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