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asshole i have already bought the answers (testing & pass4sure) but these questions are not include.the best thing is to shut up your mouth.... <br><br><hr id="stopSpelling">From: jason.aarons@us.didata.com<br>To: peter.slow@gmail.com; ralph_ralf@hotmail.com<br>CC: cisco-voip@puck.nether.net<br>Date: Sat, 27 Nov 2010 17:17:29 -0500<br>Subject: RE: [cisco-voip] cisco contact center<br><br>
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</style><div class="ecxWordSection1"><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:'Calibri','sans-serif';color:#1F497D">Lol.</span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:'Calibri','sans-serif';color:#1F497D"> </span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:'Calibri','sans-serif';color:#1F497D">Perhaps he can just buy the answers….</span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:'Calibri','sans-serif';color:#1F497D"> </span></p><p class="ecxMsoNormal"><b><span style="font-size:10.0pt;font-family:'Tahoma','sans-serif'">From:</span></b><span style="font-size:10.0pt;font-family:'Tahoma','sans-serif'"> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Peter Slow<br><b>Sent:</b> Saturday, November 27, 2010 3:04 PM<br><b>To:</b> Ralph Habr<br><b>Cc:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] cisco contact center</span></p><p class="ecxMsoNormal"> </p><p class="ecxMsoNormal" style="margin-bottom:12.0pt">Ralph,<br> On behalf of everyone here, I'd like to ask you to go away. (Also, Happy Thanksgiving.) If you would like to pass a certification test the best thing to do is probably study for it.</p><div><p class="ecxMsoNormal">On Sat, Nov 27, 2010 at 4:18 AM, Ralph Habr <<a href="mailto:ralph_ralf@hotmail.com">ralph_ralf@hotmail.com</a>> wrote:</p><div><div><p class="ecxMsoNormal" style=""><span style="font-size:10.0pt;color:#1F497D">Dear All,</span></p><p class="ecxMsoNormal" style=""><span style="font-size:10.0pt;color:#1F497D">Can someone advise on the bellow questions related to Cisco contact center.</span></p><p class="ecxMsoNormal" style=""><span style="font-size:10.0pt;color:#1F497D"> </span></p><p class="ecxMsoNormal" style=""><b><u>Which feature is disabled on Cisco agent desktop ?</u></b></p><p class="ecxMsoNormal" style="">Recording</p><p class="ecxMsoNormal" style="">Monitoring</p><p class="ecxMsoNormal" style="">Embedded browser</p><p class="ecxMsoNormal" style="">Call-control button</p><p class="ecxMsoNormal" style=""> </p><p class="ecxMsoNormal" style=""><b><u>Which configuration can have skill assigned to it in Cisco ccx ?</u></b></p><p class="ecxMsoNormal" style="">Contact service queue</p><p class="ecxMsoNormal" style="">Skill groups</p><p class="ecxMsoNormal" style="">Resource group</p><p class="ecxMsoNormal" style="">Competence queue</p><p class="ecxMsoNormal" style=""> </p><p class="ecxMsoNormal" style=""><b><u>Which three Cisco unified contact center application admini tasks may be performed by a supervisor who does not have administrative priviledge?</u></b></p><p class="ecxMsoNormal" style=""> </p><p class="ecxMsoNormal" style="">Delete</p><p class="ecxMsoNormal" style="">Remove skill</p><p class="ecxMsoNormal" style="">Enable automatic work</p><p class="ecxMsoNormal" style="">Modify</p><p class="ecxMsoNormal" style="">Create resource</p><p class="ecxMsoNormal" style="">Delete skill</p><p class="ecxMsoNormal" style=""><b><u>Which Cisco ccx platefrorm set support the use of an embedded browser ?</u></b></p><p class="ecxMsoNormal" style="">Enhanced & premium</p><p class="ecxMsoNormal" style="">Premium</p><p class="ecxMsoNormal" style="">Enhanced</p><p class="ecxMsoNormal" style="">None</p><p class="ecxMsoNormal" style="">Premium standard</p><p class="ecxMsoNormal" style="">Enhanced standard</p><p class="ecxMsoNormal" style=""> </p><p class="ecxMsoNormal" style=""><b><u>Select statement about subflow?</u></b></p><p class="ecxMsoNormal" style="">Subflow can access all variable</p><p class="ecxMsoNormal" style="">When a call….</p><p class="ecxMsoNormal" style="">When a call….</p><p class="ecxMsoNormal" style="">The same subflow can be invoked for different script</p><p class="ecxMsoNormal" style=""><b> </b></p><p class="ecxMsoNormal" style=""><b><u>Which two items are auto installed on the Cisco ccx server by the Cisco unified contact center installer?</u></b></p><p class="ecxMsoNormal" style="">IVR prompt</p><p class="ecxMsoNormal" style="">Cisco agent desktop</p><p class="ecxMsoNormal" style="">Cisco dektop workflow adm</p><p class="ecxMsoNormal" style="">Cisco unified communication manager</p><p class="ecxMsoNormal" style="">Workflow management</p><p class="ecxMsoNormal" style=""><b> </b></p><p class="ecxMsoNormal" style=""><b><u>Enhanced </u></b><b><u><span style="font-family:Wingdings">à</span>premium on cc express ?</u></b></p><p class="ecxMsoNormal" style="">HTTP-based trigger</p><p class="ecxMsoNormal" style="">Wrap-up time</p><p class="ecxMsoNormal" style="">Keystroke macros</p><p class="ecxMsoNormal" style="">Supervisor recording</p><p class="ecxMsoNormal" style="">Agent to agent text chatting</p><p class="ecxMsoNormal" style=""><b> </b></p><p class="ecxMsoNormal" style=""><b><u>Which interface do the CUC manager and Cisco unified ccx use for call control ?</u></b></p><p class="ecxMsoNormal" style="">AXL</p><p class="ecxMsoNormal" style="">HTTP</p><p class="ecxMsoNormal" style="">LDAP</p><p class="ecxMsoNormal" style="">JTAPI</p><p class="ecxMsoNormal" style=""><b> </b></p><p class="ecxMsoNormal" style=""><b><u>In Cisco unified ccx,where is wrap-up data enabled ?</u></b></p><p class="ecxMsoNormal" style="">In the Cisco supervisor desktop</p><p class="ecxMsoNormal" style="">In csq conf on application administrator</p><p class="ecxMsoNormal" style="">On workflow groups on Cisco desktop workflow adm</p><p class="ecxMsoNormal" style="">In resource conf or app adm</p><p class="ecxMsoNormal" style=""> </p><p class="ecxMsoNormal" style=""><b><u>Which subsystem handles connexion between CCX and enterprise database?</u></b></p><p class="ecxMsoNormal" style="">Media</p><p class="ecxMsoNormal" style="">JTAPI</p><p class="ecxMsoNormal" style="">Database</p><p class="ecxMsoNormal" style="">Application</p><p class="ecxMsoNormal" style=""> </p><p class="ecxMsoNormal" style=""><b><u>How many licence should be bought total user 250,150 logged,30 agent to answer outbound calls,20 agents able to answer end?</u></b></p><p class="ecxMsoNormal" style="">150</p><p class="ecxMsoNormal" style="">180</p><p class="ecxMsoNormal" style="">200</p><p class="ecxMsoNormal" style="">250</p><p class="ecxMsoNormal" style=""> </p><p class="ecxMsoNormal" style=""><b><u>Which interface is used to conf debug param for log files?</u></b></p><p class="ecxMsoNormal" style="">Datastore control center</p><p class="ecxMsoNormal" style="">Trace conf</p><p class="ecxMsoNormal" style="">System para</p><p class="ecxMsoNormal" style="">Control center</p><p class="ecxMsoNormal" style=""> </p><p class="ecxMsoNormal" style=""><b><u>Agent email is a Cisco unified ccx feature available in which ?</u></b></p><p class="ecxMsoNormal" style="">Premium enhanced,standard</p><p class="ecxMsoNormal" style="">Premium</p><p class="ecxMsoNormal" style="">Premium & std</p><p class="ecxMsoNormal" style="">Premium and enhanced</p><p class="ecxMsoNormal" style=""><b><u>Which two tasks must an administrator perform on Cisco desktop adm to support presence?</u></b></p><p class="ecxMsoNormal" style="">Assign contact list to a CSQ</p><p class="ecxMsoNormal" style="">Assign contact list to workflow</p><p class="ecxMsoNormal" style="">Assign an SME to a contact list</p><p class="ecxMsoNormal" style="">Assign a contact list to a skill</p><p class="ecxMsoNormal" style="">Assign and sort to a CSQ</p><p class="ecxMsoNormal" style=""><b> </b></p><p class="ecxMsoNormal" style="">Many thanks.</p><p class="ecxMsoNormal" style="">Best Regards,</p><p class="ecxMsoNormal" style="">Ralph El Habr</p><p class="ecxMsoNormal" style=""><b> </b></p><p class="ecxMsoNormal" style=""> </p><p class="ecxMsoNormal" style=""> </p><p class="ecxMsoNormal" style=""> </p><p class="ecxMsoNormal" style=""> </p><p class="ecxMsoNormal" style=""> </p><p class="ecxMsoNormal" style=""> </p><p class="ecxMsoNormal" style=""> </p><p class="ecxMsoNormal" style=""> </p><p class="ecxMsoNormal" style=""> </p><p class="ecxMsoNormal" style=""> </p><p class="ecxMsoNormal" style=""> </p></div></div><p class="ecxMsoNormal" style="margin-bottom:12.0pt"><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a></p></div><p class="ecxMsoNormal"> </p></div>
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