<html><body bgcolor="#FFFFFF"><div>Yes, I was worried this was coming into play here, but thank goodness I was able to downgrade after the upgrade. <br><br>Sent from my iPod</div><div><br>On Nov 29, 2010, at 3:30 AM, Nicholas Samios <<a href="mailto:nsamios@staff.iinet.net.au">nsamios@staff.iinet.net.au</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div><div class="WordSection1"><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I know this particular issue is resolved and this may not be entirely relevant…but I’ll post it anyway as it helped me fix an issues recently </span><span style="font-size:11.0pt;font-family:Wingdings;color:#1F497D">J</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Cisco changed their signing authority used on device firmware recently.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Phone’s with a firmware 8.3(2) or earlier must be updated to one of the ‘bridge’ firmware releases, being 8.3(3) <-> 8.5(2) which understands both signing keys.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">If you try to go from 8.3(2) or earlier directly to 8.5(3)+ it will die citing ‘auth fail’ on the phone during boot/load.<o:p></o:p></span></p><p class="MsoNormal"><a href="http://blog.qsolved.com/2010/01/cucm-713-tftp-auth-fail-error.html"><a href="http://blog.qsolved.com/2010/01/cucm-713-tftp-auth-fail-error.html">http://blog.qsolved.com/2010/01/cucm-713-tftp-auth-fail-error.html</a></a><o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Cheers,<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Nick<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Jawad A Hai<br><b>Sent:</b> Wednesday, November 24, 2010 4:10 AM<br><b>To:</b> Lelio Fulgenzi; voyp list<br><b>Subject:</b> Re: [cisco-voip] factory resetting a 7942 - stuck on "upgrading"<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><div><p class="MsoNormal"><span style="font-family:"Calibri","sans-serif"">Hi</span><o:p></o:p></p></div><div><p class="MsoNormal"> <o:p></o:p></p></div><div><p class="MsoNormal"><span style="font-family:"Calibri","sans-serif"">I have had the same problem recently with 7975, which I did a factory reset and during boot it stuck exactly at the same screen of what you have posted.</span><o:p></o:p></p></div><div><p class="MsoNormal"><span style="font-family:"Calibri","sans-serif"">I did a debug on CME with " debug tftp events" and found out it was looking for the load file which came along with phone which has 8.3.2, since I have upgraded the phones with firmeare 8.5.x, it was not booting.</span><o:p></o:p></p></div><div><p class="MsoNormal"><span style="font-family:"Calibri","sans-serif"">I had to download old files from Cisco site and loaded the OLD files to the phone, it booted promptly, without issue, once it boot I have upgraded it with latest firmware.</span><o:p></o:p></p></div><div><p class="MsoNormal"><span style="font-family:"Calibri","sans-serif"">HTH</span><o:p></o:p></p></div><div><p class="MsoNormal"> <o:p></o:p></p></div><div><p class="MsoNormal"><span style="font-family:"Calibri","sans-serif"">Aali</span><o:p></o:p></p></div><div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""><o:p> </o:p></span></p></div><div><div><p class="MsoNormal" style="background:whitesmoke"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:lelio@uoguelph.ca" title="lelio@uoguelph.ca">Lelio Fulgenzi</a> <o:p></o:p></span></p></div><div><p class="MsoNormal" style="background:whitesmoke"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">Sent:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Tuesday, November 23, 2010 6:30 PM<o:p></o:p></span></p></div><div><p class="MsoNormal" style="background:whitesmoke"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">To:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:cisco-voip@puck.nether.net" title="cisco-voip@puck.nether.net">voyp list</a> <o:p></o:p></span></p></div><div><p class="MsoNormal" style="background:whitesmoke"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">Subject:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> [cisco-voip] factory resetting a 7942 - stuck on "upgrading"<o:p></o:p></span></p></div></div></div><div><p class="MsoNormal"><o:p> </o:p></p></div><div><p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">I tried to factory reset a 7942 and it is now stuck on upgrading.<br><br><image001.jpg><br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it. <br> - LFJ (with apologies to Mr. Popeil)<br><br><o:p></o:p></span></p></div><div class="MsoNormal" align="center" style="text-align:center"><hr size="2" width="100%" align="center"></div><p class="MsoNormal">_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net"><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip"><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a></a><o:p></o:p></p></div></div></blockquote><blockquote type="cite"><div><span>_______________________________________________</span><br><span>cisco-voip mailing list</span><br><span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></span><br><span><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span><br></div></blockquote></body></html>