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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I should elaborate, when you do a transfer the first thing it does it puts the line on hold (where you are hearing music). It’s no different then if you Transfer a call. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Jason Aarons (US)<br><b>Sent:</b> Tuesday, November 30, 2010 1:46 PM<br><b>To:</b> Jim Reed; VoIPgroup<br><b>Subject:</b> Re: [cisco-voip] Eliminating Brief Instance of Hold Music<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>It’s using the CTI Port’s Music On Hold.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Record a .wav file of silence, use that for the Music On Hold on your IPCC CTI Ports.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Jim Reed<br><b>Sent:</b> Tuesday, November 30, 2010 1:37 PM<br><b>To:</b> VoIPgroup<br><b>Subject:</b> [cisco-voip] Eliminating Brief Instance of Hold Music<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.5pt;font-family:"Verdana","sans-serif"'>I am using the following call consult transfer step in IPCC 4.0(5) to transfer an outside caller to a cell phone. The forwarded call is being made from a location that requires long distance codes when placing long distance calls. As the cell phone is not in the local calling area of the VoIP system, it requires a long distance call. During a brief three (3) or four (4) seconds while the forwarded call is setup, the caller is hearing hold music, then silence, then the ring to the cell phone. Is there a way to eliminate that hold music? The transition from silence to hold music to silence again to ringing may cause the caller to think they’ve been disconnected.<br><br>Call Consult Transfer (--Triggering Contact-- to "915552220975" with "1234#")<br><br>Thank You...<br></span></b><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>-- <br>Jim Reed<br>Manager of Technical Services<br>Swift Communications, Inc.<br>970-384-9141 (Direct)<br>775-772-7666 (Cell)</span></b><o:p></o:p></p><div class=MsoNormal align=center style='text-align:center'><hr size=1 width="100%" align=center></div><p><strong>Disclaimer: This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. If you are not the intended addressee, you are hereby notified that you have received this communication in error and that any use or reproduction of this email or its contents is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer. Thank you. </strong><o:p></o:p></p></div></body></html>
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